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Retaining customers is tough in today's fast-changing insurance markets. Staying competitive is crucial, and that requires speed and agility.

Claims automation has already begun, and it is having an immensely positive impact on insurance.

J.D. Power's David Pieffer will deliver the industry keynote at the America's Claims Executive Leadership Forum & Expo.

Three insurance-industry thought leaders talk about innovation, agility, and the power afforded by modern claims technology.

Many claims folks have been stuck between the rocks and hard places of regulatory constraints, compliance, and more...until now.

It's not unusual for athletes and performers to be "in the zone" but some of those lessons can also apply to insurance.

It is important to perform your due diligence on the technology and service provider before purchasing an RMIS.

The Future of Risk: In the insurance sector, the potential and pitfalls of relying on 'big data' are amplified.