Modern-day insurance agencies reflect the need for renowned digital strategies in order to sustain long-term growth. Download this in-depth guide to learn tips and tactics to grow your insurance business by improving acquisition, conversion, retention and revenue:
The customer experience has become a primary driver for both attracting new customers and retaining existing policyholders. As the customer experience becomes entirely digital, this is where insurance providers need to differentiate themselves from the pack. Discover how carriers can sell more online, improve servicing speed and satisfaction, and empower agents to place more business.
As new financial pressures and realities converge with an explosion of new financial tools, trends, and instant access to an abundance of information, how is the way people are thinking about and managing their money evolving--and what does this mean for the insurance industry? Download this report to find out.
So, you want to know the difference between an insurance customer relationship management (CRM) solution and an agency management system (AMS). Well, you’ve come to the right place! Access this article for a comparison to help determine the best solution for you.
Technological innovation is changing insurance claims every year. Cutting-edge drone tech advancements deliver the intelligence and automation tools that are needed to help speed the rapid digital transformation in the P&C insurance industry and help solve insurance’s most pressing challenges. Drones are here to stay and they’ll only become more popular (and more useful) into the future. Download this white paper and learn how to overcome barriers to drone adoption.
In the new world of remote work, insurance professionals need to be at the top of their game in a highly competitive industry where consumers demand speed, accuracy and attentiveness. Download this tip sheet and learn how team members across the claims processing chain can drive process efficiency, foster collaboration and deliver excellent customer service to meet these expectations.
Small businesses have a long road to recovery ahead. For some, it could take years to return to their pre-Covid baseline. Independent agents, with the inroads and infrastructure to connect small business owners, can play a vital role in quickening the recovery, rebuilding trust with the insurance industry and creating resilience for small businesses in the future. How can the insurance industry support and enable them? Download this ebook and find out.
Download this white paper for analysis of a recent survey among property and casualty (P&C) insurance carriers in North America which helps identify four ways carriers should prioritize improvements to compete at the forefront of digital experience for their agents.
In this on-demand webinar, Karlyn Carnahan, Head of North America Property Casualty at Celent, reviews the data from a 2021 report about how insurance carriers can provide an exceptional agent experience by embracing advanced technology.
Effective distribution is not only a key growth driver, it’s also the best way to serve your end-insured. It’s essential to strengthen your channels moving forward to better support your business, partners and consumers. Download this eBook to learn what you’ll need to build an effective end-to-end distribution channel.
The claims process is a critical stage in the overall insurance lifecycle. Insurers can serve their customers more efficiently and improve service when it’s most important with a robust low-code FNOL solution. Download this white paper and learn how you can optimize your FNOL intake process to improve speed, accuracy and customer satisfaction.
Sharing data within the program business market is crucial for reporting purposes but embracing truly frictionless data sharing can also improve overall business performance - if certain challenges can be overcome. Download this free guide and learn how automated, smart systems can help improve data validation, risk management and is critical for governance reporting and value-added analysis.
Download this white paper and learn how strategies such as integrating flexible work models and appropriately blending automation with personalized (e.g. human) service can help insurance companies meet evolving needs for running their business and for best serving their customers and employees.
Download this guide to learn how low-code development can benefit your company and how to find the best platform--one that delivers powerful process automation capabilities in addition to low-code speed, catering to developers and non-technical users alike and enable rapid change by allowing users to create complex business flows in an artificial intelligence-assisted, visual, drag-and-drop design environment.
P&C carrier contact centers are not going away any time soon and in the digital world, the quality of customer service is critical. This white paper reveals how a standalone chat is not enough to improve CSR confidence, customer satisfaction, and to differentiate yourself as both an insurer and employer of choice. Download it now to learn how greater digitization can help.
Is selling more insurance enough to grow your business? Watch this 16 minute video ebook and learn how you can bring organization, analytics, automation and transparency to your service department in order to maximize efficiency and create a more profitable agency in 2022 and beyond.