Expert Opinion

Navigating commercial auto's rocky ride in the American West

Dr. Renu Ann Joseph | July 12, 2018

The U.S. auto insurance market is still finding its feet in the new normal of elevated claim frequency and severity.

News

The top 100 P&C insurance groups in 2017

Shawn Moynihan | July 11, 2018

Data from S&P Global Market Intelligence provide a look at who’s on top and who’s taken a hit in the P&C insurance market.

Analysis

U.S. car sales are expected to fall to recession levels

Sarah Gardner | July 06, 2018

Sales of sedans, coupes and sports cars are on pace for their worst year since 2009.

Commentary

How to respond and recover quickly from a cyber event

Matt Tucci | July 06, 2018

The steps outlined here cost nothing and can pay great dividends should a cyber breach occur.

Best Practices

3 necessary components to an effective and memorable speech

Matt Naimoli | July 05, 2018

Here's what two independent insurance agents say makes a great industry conference speech.

Analysis

Your guide to selling insurance services to e-commerce businesses

Victoria Greene | July 05, 2018

Selling insurance to an e-commerce business is about making them aware of the dangers they face.

News

U.S. homeownership expected to rise for the young

Alex Tanzi | July 02, 2018

The home ownership rate of young adults will probably rise to 58.1% in 2025.

Commentary

How traditional companies can disrupt insurance industry disruptors

Paige Schaffer | June 29, 2018

Forward-thinking insurers must grow their product ecosystem while building customer loyalty.

Commentary

Understanding the implications of shared vehicles on insurance

Michael Goldman, FCAS, MAAA | June 26, 2018

Insurance companies are tasked with balancing the risks with the benefit of extending coverage for non-traditional scenarios.

Commentary

Vital coverage discussions for small-business clients

Michael D. Brown | June 25, 2018

Many of small-business owners don’t exactly know what risk management entails or how to get started.

Commentary

Insurance customers want an enhanced user experience, but...

Joe Beneducci | June 22, 2018

There’s just one problem.

News

German insurer DFV eyes IPO in bid to disrupt Allianz & Co.

Jan-Patrick Barnert | June 21, 2018

DFV uses artificial intelligence to decide which insurance claims are legitimate and which are not.

Research

Cyber insurance premiums to outpace all others, Aon says

Jayleen R. Heft | June 21, 2018

Over the past five years, cyber premiums saw the most significant growth at 23% annually.

Ranking

20 biggest insurance companies in the world, according to Forbes

Jayleen R. Heft | June 15, 2018

Mega deals and IPOs are shaking up the global insurance industry in 2018.

Best Practices

The 10 commandments of prospecting for insurance agents

Bryce Sanders | June 14, 2018

Properly done, prospecting brings assets, revenue and even referrals.

Commentary

Technology paves the way for the future of the agency channel

Sam Fleming | June 14, 2018

Agents who give personalized advice and advocacy when needed represent the great upside to the rise of InsurTech, and the future of the agency channel.

Q&A

How insurance advisors can beat their fear of sales

Jane Wollman Rusoff | June 11, 2018

Consultant Alex Goldfayn talks about how positive psychology can help advisors boost sales 10%-20% annually.

News

Will Amazon truly shake up the homeowners' insurance market?

Katherine Chiglinsky and Brian Louis | June 07, 2018

Amazon has explored ways to offer insurance as part of a push into other consumer offerings including robots to use in the home.

Commentary

Property claims, customer satisfaction, and good business

Kevin Reilley | June 07, 2018

Here's why insurers must engage modern technology to empower customers.

Research

Personalization is critical to a successful customer experience, KPMG finds

Jayleen R. Heft | June 07, 2018

Seven insurers are among the top 100 companies consumers ranked highest on customer experience delivery in 2018.

8 ways to tactfully get your point across

Bryce Sanders | May 31, 2018

The insurance industry has its own language. You can tell people almost anything, if you say it carefully.

Analysis

The art of personal selling in the digital age

Frank Gehrig | May 30, 2018

Today’s most successful insurance sales strategies share these four characteristics.

Research

4 deceptively simple tips to turn prospects into clients

James J. Green | May 25, 2018

SmartAsset’s review of its lead gen service found the best advisors at closing new clients followed the same steps.

Analysis

Active shooter tragedies spur insurance questions

FC & S Editors | May 23, 2018

Coverage Q&A: Insurance issues are becoming increasingly relevant as more tragic shootings occur.

Expert Opinion

Insurance chatbots need to walk before they run

Frank Neugebauer | May 22, 2018

The best way for chatbots to help the insurance customer is by helping agents, brokers and claims specialists.

Expert Opinion

5 ways to glue customers to your insurance agency

John Graham | May 17, 2018

Making existing relationships stick is a lot easier than establishing new relationships.

Research

Most small business owners feel they don't have adequate insurance

Victoria Prussen Spears | May 14, 2018

The top three concerns of small business owners include data breaches, loss of employees and business interruption.

Analysis

Should SMBs use captive insurers to manage risk?

Paul Tamburri and Josh Watney | May 11, 2018

Here's what insurance agents and brokers should know about captives and the small and midsize business market.

Analysis

Volcanoes, hot lava and insurance claims

Christine G. Barlow, CPCU | May 07, 2018

If you're in Oregon, Alaska, California, Washington and Wyoming, as well as Hawaii, you too could be at risk from volcanic eruptions and their aftermath.

Best Practices

Shaping up for summer: Top 4 risks for fitness facilities

Brian Rawlings | May 07, 2018

With new trends in fitness popping up almost daily, health club owners should keep up on the associated risks.

News

The state of the P&C industry's social media presence

Denny Jacob | May 03, 2018

Are social media content programs effective? What content actually drives engagement from their followers? These are questions companies must ask themselves from time to time.

Commentary

How insurance providers can engage millennials to drive sales

Brett Tabano | May 02, 2018

Insurance brands need to have a rich understanding of how millennials think and behave to successfully market to them.

Commentary

How AI plus behavioral economics are transforming insurance

Zachary Alvarez | May 01, 2018

By using psychological incentives, insurers now have the tools to encourage some policyholders to minimize their risks and reward them for doing so.

Analysis

Using multistage offset models to cross-sell products, create growth

Dheeraj Pandey | May 01, 2018

You have the capability to use the data you currently have to find the right customer the right product at the right time.

News

Top 10 best cities to start a business in 2018

Denny Jacob | April 30, 2018

For businesses willing to be headquartered outside the 'mainstream cities,' there are a number of up-and-coming cities worth exploring.

Commentary

4 ways for insurance agents to be a prospecting innovator

John Pojeta | April 27, 2018

To find insurance agency growth, you need to pursue it — diligently and consistently.

How busy insurance agents & brokers can leverage social media

Daniel Williams | April 26, 2018

Social media marketing has evolved. It’s no longer about web traffic and direct sales. The real value today is with engagement.

Commentary

What's your business networking attitude?

Michael Goldberg | April 25, 2018

Need to troubleshoot your problems when forming business relationships? Try a mirror.

Analysis

7 cultural issues that drive insurance sales success

Kevin Trokey | April 24, 2018

Until the appropriate cultural foundation is laid down, no amount of tactical or process-driven solutions will ever make a sustainable difference.

Insurance marketing: It's not about piling up strangers' email addresses

Jeremy Nason | April 23, 2018

A sales veteran talks about how marketing differs from calling everyone in a given area code till you're hoarse.

Analysis

Using proxy exposure units to measure commercial auto risk

Dheeraj Pandey | April 20, 2018

The use of data analytics is both necessary and inevitable for implementing successful lines of commercial auto insurance.

News

IVANS Q1 results: Insurance premium renewals up across commercial lines

PC360 Staff | April 17, 2018

Only workers’ comp products saw a negative premium renewal rate change during the first quarter of 2018, according to IVANS Index data.

News

Nationwide to shift entirely to independent agency distribution model by July 2020

Jayleen R. Heft | April 16, 2018

Approximately 2,000 existing agents who have been operating under the Nationwide brand will have the opportunity to transition to an independent agency model between now and July 1, 2020.

Research

Women still trail men in financial knowledge

Emily Zulz | April 16, 2018

The gap in financial literacy between boomer and Gen X men and women has not changed, but for millennials, that gap is narrowing.

Best Practices

How insurance agents can work smarter: 7 principles for doing less and working better

Jane Wollman Rusoff | April 13, 2018

An ambitious study by one of the world’s most influential management thinkers statistically links superior work performance to seven daily principles that almost anyone can adopt.

22 tips for insurance agents & brokers on maintaining a good reputation

John R. Graham | April 10, 2018

To build a great practice, build a great personal brand.

News

Chubb CEO worried about U.S. nationalism, instability in letter

Brian Louis | April 06, 2018

Evan Greenberg, chairman and chief executive officer of insurer Chubb Ltd., said he worries about the effect of U.S. nationalism on trade and that the country is missing a chance to lead.

Best Practices

Insurance advisors are doing videos wrong. Here’s a recipe for success

Robert Sofia | April 06, 2018

A good ‘nurture campaign’ that includes video will work for you 24/7, even when you're not there to do the selling yourself.

Expert Opinion

5 ways to make LinkedIn work for you

John Pojeta | April 05, 2018

Maybe you gave up on it in 2010. It's time to take another look.

Commentary

Flood season never ends, and neither should efforts to educate clients

Patty Templeton-Jones | April 05, 2018

Agents and brokers have many opportunities to explain the intricacies of flood insurance to property owners and businesses