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Agency Technology

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News and information for property & casualty insurance agents and brokers on agency technology, including core systems, agency marketing through social media, online claims handling, e-newsletters, software solutions for filing claims, SAAS, and other digital solutions and tech tools for client service.

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    Discover two ways to get teams focused less on data points and more on end goals.

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    Insurance technology news from TransRe, Cognizant, CFM Insurance and more.

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    The Enterprise Call Experience in 2023: Insurance

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    This report reveals the evolving landscape of insurance communication from 2023 and current trends. Explore insights on multichannel strategies, STIR/SHAKEN call authentication benefits and branded calling in order to enhance your customer experiences in 2024.

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  • The State of Customer Outreach: Top Ten Findings for Insurance

    The State of Customer Outreach: Top Ten Findings for Insurance

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    Download this eBook and learn about challenges, goals and strategies for improving customer experience, revenue growth and operational efficiency. Discover the importance of integrating voice and digital channels, addressing low answer rates and leveraging technology for better customer contact. The study provides insights into insurers' priorities, key challenges and the role of technology solutions in achieving success.

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    Commercial Property Preparedness: Bracing for Changing Risks

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    Commercial insurers have faced many challenges in 2023 due to a record number of billion-dollar weather events, inflation and a tightening reinsurance market. The increasing focus on individual risk levels in the reinsurance market requires insurers to embrace new technology, data, and tools to improve loss ratios and customer satisfaction. This eBook explores solutions to navigate these challenges and enhance risk management capabilities.

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