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These challenges include the widespread use of non-standard data, which must be cleansed and validated before it can be analyzed. Equally, some of the technologies used to clean, validate and share the data are not good enough. Download this guide and learn how to harness new technology to help:

• Streamline your data supply chain

• Improve and implement good data quality across the program business industry

• Make your data supply chain more streamlined

• Ensure good quality data across the program market

• Achieve truly frictionless data sharing

• Pull data on a real-time basis

• Reduce costs & operational risks

In an already fast-paced and demanding field, insurance professionals are navigating a post-pandemic landscape that poses even more challenges to maintaining mental, physical and emotional well-being. Regulatory requirements, talent acquisition and retention, and shifting customer behaviors and preferences are adding to the stress. Download this white paper and learn how leveraging voice technology and speech-to-text innovations can help enhance professional lives in a changing work environment. 

Topics discussed include:

• How times are changing
• How the industry has benefited from digitization
• How to create flexible work processes with voice tech
• Bridging physical and digital workspaces
• The human element of productivity

For insurance organizations, adapting to rapid change is critical—making a unified application development platform an essential part of their enterprise technology stack. Strong development platforms are accessible to both developers and non-technical users, allowing businesses to deploy applications faster than ever before, often in a matter of days to weeks. 

Help your organization stay ahead of the curve. With the right unified platform, expect to build your apps 10x faster, reduce your maintenance costs by 50% and gain superior functionality compared to traditional development methods. Download this low-code app development guide where the topics discussed include:

• What is low-code and do I need it?
• 7 signs you could benefit from using a low-code platform
• How low-code development works
• A case study showing how one insurer accelerated customer service response times by 9x
• 7 reasons to choose a low-code application platform & how you can profit from it

Contactless processes gained popularity in people’s daily routines during the pandemic. These new practices are predicted to continue with many professionals choosing voice assistants instead of visits to physical sites or offices. With many claims teams working in separate locations, voice solutions can be leveraged to benefit and improve operational efficiencies. 

Download this eBook to pave the way for more productive, efficient and streamlined contactless processes. You will learn how to:

• Accelerate and automate workflows for teams in separate locations
• Take advantage of business agility and security with the cloud
• Ensure an effective hybrid work environment

Because claims processing teams were already accustomed to being geographically dispersed, it could be said that insurance companies were early adopters of some of the trends accelerated by the pandemic - including a hybrid workforce - but there’s still a long way to go. Many experts predict widespread use of voice recognition technologies will become “the new normal” in the post-pandemic world. The use of voice capabilities could allow insurance professionals to enhance operational efficiencies, improve communication and streamline customer service.

Download this eBook to understand how innovations in voice recognition can improve hybrid workplaces and claims process management. Topics covered include:

• How digitized communication can give you a virtual advantage
• Staying physically distant but functionally connected
• Weaving sophisticated capabilities into your work routines 

Crawford & Company, the world’s largest independent provider of claims management and outsourcing solutions, had been using handheld recorders for in the field dictation. They found the devices were not user-friendly, adding unnecessary friction to the workday and consuming an inordinate amount of their IT department’s time.

Download this case study to learn how an innovative, cloud-based dictation solution offered them numerous benefits including:

• Enabled adjusters to record, edit and send dictation files on their smartphone 
• Reduced turnaround times for transcription and document generation
• Provided flexibility, kept notes organized, and increased overall productivity
• Secured dictation by encrypting notes during recording

Discover how a user-friendly solution could help you put both your adjusters and customers first!

“Location, location, location” is a concept often associated with the real estate market, but property insurers understand the value of it, too. That’s because location information — specifically, geolocation data — is critical to calculating property risk. Indeed, quality geolocation data can paint the most complete and updated picture of risk for an insurer, allowing them to more accurately underwrite a policy. But how can insurers use geolocation data for risk management? And, maybe more importantly, as climate change and other shifts expand what locations are susceptible to specific risks, what does it take to do so effectively? 

Download this white paper and learn about: 

• What geolocation is & why it’s important to insurers
• What geocoding is
• Using geolocation to more accurately manage risk
• How to leverage the right data in the right way
• Gaining support for your geolocation and risk assessment needs

Predictive analytics (PA) is critical in efficiently managing claims and risk portfolios. Leveraging aggregated patterns and analysis leads to improved underwriting profits, efficient risk, reserve management and reduced claims. In addition, predictive analytics is the critical differentiator for insurance companies going forward, given the lack of skilled insurance professionals in today’s market. Download this white paper to learn how applying predictive analytics and machine learning to the high-risk litigation process can make claims management more effective and proactive. Topics discussed include:

• Avoiding the 3 main machine learning sinkholes
• 3 ways to turn compost into black gold
• Predictive analysis in 3 other lines of business
• An effective predictive analytics approach
• Getting your team on board

Automated underwriting can help insurers get ahead in the “Race to Zero”—the point where applicants have no questions to answer except their business name and address when they come to you for coverage.

For effective automated underwriting, insurers must master the intersection of data, analytics, workflow, and technology. In this whitepaper learn the importance of:

• Data that’s kept accurate with rigorous quality controls
• Analytics that extract actionable insights from diverse sources
• Workflow best practices that boost speed and efficiency while optimizing your customers' experience
• Technology that’s easy to integrate and highly scalable

Artificial intelligence (AI) is a powerful, transformational force and potential disruptor in insurance. Your data – both quality and quantity - can make or break your artificial intelligence project. It is critical that you start your digital transformation project by determining what data you need, and what you want the data to do for you and your customers. Download this white paper and learn about:

• Understanding your data
• How data fuels AI to deliver
• 3 key components of robust datasets 
• Keeping historical data
• Using AI to lower commercial vehicle insurance risk

An insurance CRM does not replace your agency management system, it enhances it. If you feel comfortable with your current processes, then download this eBook to learn how an insurance CRM will take your team to the next level. Topics discussed include:

• What is an insurance CRM?
• Why you should consider one
• The top 5 benefits of an insurance CRM
• How to find the right system for your agency
• Where to start today

There’s nothing scarier in the insurance industry than unexpected losses. In the third quarter of 2021, U.S. homeowners loss ratios approached a staggering 89.56%. Everywhere, insurance executives are recognizing the value of data in their policy continuum to help them decide with intelligence. Download this white paper and learn about:

• The claims quandary
• The big data problem
• How AI can help claims
• What the future of claims technology looks like
• How to get smarter and capitalize on your data

Leading insurers are already implementing digital engagement solutions for policyholder support and risk management. By leveraging “digital first” technology for the agent portal, carriers can streamline complex processes, provide faster, more immediate agent support and help them to write more business. With advanced technology, carriers can go a step further to build a deeper trust and stronger brand loyalty while helping agents to sell more and increase the annual premium.

Download this white paper and learn about:

• The changing role of the agent portal
• The independent agent perspective on customers & agent portals
• The digital first concept
• Advanced digital customer service solutions
• Proactive agent engagement
• And more!

Many commercial auto insurance carriers underestimate true OCN, leading to lower premiums and an incomplete understanding of risk. In order to more accurately assess risk and mitigate financial challenges from underinsuring vehicles on the road, carriers must know whether a vehicle is complete or incomplete as well as the upgrades it has had (or at least be able to estimate them). 

Download this guide and learn how to glean valuable insights that help to reduce exposure and mitigate costly premium leakage. Topics discussed include:

• The difference between “complete” and “incomplete” commercial trucks
• Why relying solely on VIN to estimate OCN often results in premium leakage
• How much a final truck configuration can impact OCN
• Easy-to-implement tools that can provide  more accurate information
• And more!

As climate change increases the frequency and severity of natural disasters, many insurance carriers are seeking to move towards a proactive model, where risk is understood precisely and completely upfront. Through this, any changes that occur to a property over time, like the growth of a tree over a roof, the addition of solar panels or other items that result in underinsurance, are detected as they appear. This model allows the carrier to have the heart of a teacher, fostering a productive partnership between the insurer and the insured to reduce risk and premiums--so when the storm does come, you’re ready. 

Download the report and learn how you can reduce hurricane exposure risk. Topics discussed include:

• The rise in wind exposure & losses
• The best roof for high winds
• How skylights are affecting water risk
• Rise in underinsurance for solar panels, pools & trampolines
• Adaptation tips for insurers & insureds
• And more!

For the past several years, the LexisNexis® Risk Solutions Future of Claims study has kept you updated on the latest trends in claims processing and provided forward-looking insights on how the industry is progressing toward touchless claims. This study focuses on the acceleration in virtual claims processing over the past two years, driven in large part by the influence of the COVID-19 pandemic.

Key insights gleaned from what we heard from consumers and auto insurance executives include:

• Consumers are becoming more comfortable with virtual and self-service options and appreciate the benefits they offer.
• Carriers are influencing consumer attitudes toward automated claims processing by accelerating technology adoption.
• While consumers embrace automated processes in large part, their satisfaction with their claims experience declined slightly due to expectations based on experiences outside of the insurance industry.

The pandemic accelerated our journey toward touchless claims, and there’s no turning back. 

Learn more in our 2021 Future of Claims Study. 

There’s never been a better time to revolutionize your claims processes. Download this cheat sheet for 3 big bets on the process improvements that will revolutionize the claims customer experience, including:

• AI and virtual estimating that simplifies workflows

• Staff equipped to settle claims same-day

• The role of real-time and near real-time data

Insurers can no longer ignore the potential impact of social and related online data. Carriers must mitigate the risk of adverse selection as they compete with retail online buying experiences to drive customer engagement and satisfaction, as well as elevate their understanding of their policyholders. Add to all of this their ongoing quest for greater predictability of loss and it’s easy to see why the time is right for insurers to embrace the exciting opportunities that come with leveraging new and alternative data. 

Download this white paper and learn about the:

• Genesis of current third-party data trends
• Rise of alternative data
• Challenges in harnessing new data
• 4 applications for alternative data in insurance
• New way to drive insurance automation, underwriting efficiency & an enhanced customer experience

It’s no secret that your goal – no matter how you get there – is a more seamless claims experience for customers. An experience that makes your adjusters’ lives easier ranks as a top priority, too. Technologies are emerging every day that help create these digital-first experiences customers seek, and they’re powered by data. Download this guide and learn 4 tips for arriving at a seamless customer experience for claims, including how to:

• Streamline your workflow
• Make the most of automation
• Accelerate processing
• Provide human interactions when most critical
• And more!

The expectations of property claim customers have risen over the past decade. And according to J.D. Power’s 2022 U.S. Property Claims Satisfaction Study, homeowners who filed property insurance claims ranked satisfaction with their claims experience at an average of 871 on a 1,000-point scale—representing a five-year low point in the 14-year history of the annual survey.

Fortunately, there is a solution. Insurers who have access to a contractor managed repair program that has a technology ecosystem grounded in five components can not only solve their pain points, but they will also enhance the customer experience for their valued policyholders and team members.

Download this white paper and learn about: 

• The 5 critical components of a managed repair technology system
• How to determine if you should build or partner
• Keys to leveraging a managed repair ecosystem
• How to reduce costs & improve customer satisfaction
• And more!

P&C insurers have faced significant pressure to overcome large increases in claims for business interruption, workers' compensation and events cancellation insurance in the aftermath of COVID-19. The industry has responded soundly with innovative new products including use-based auto insurance, home cyber policies, new approaches to pandemic and climate change insurance and much more. But innovation is often accompanied by an increased need to help customers adapt to change.

This white paper reveals how digitizing your customer service can improve CSR confidence and customer satisfaction, and allow you to differentiate your organization as both an insurer and employer of choice. Download it now and learn about:

• What today’s customer interaction with insurance carriers looks like
• Why deploying a chat tool is not enough
• How a truly digital customer experience looks
• How you can put a personal touch on service
• The case for conversational AI in digital customer service
• How to tell if customer service is differentiating you in the market

Right now, your team probably uses an agency management system (AMS) for daily tasks. A service enablement tool enhances the AMS and allows your team to have higher-quality engagements with clients. Watch this video and learn about what one top agency experienced when they moved from an environment without a service enablement tool to an environment with one, including what it can do for an organization overall, how teams respond, and how it will:

• Create transparency in your service team
• Increase retention & ensure client satisfaction is off the charts
• Consistently get the desired result of your written processes
• Help your team prioritize & organize tasks into a pipeline
• Maximize efficiency & create a more profitable agency

According to experts, weathering and managing the COVID-19 pandemic included 3 key phases – respond, recover, and thrive. At this point, you’ve probably responded and recovered, so now is the time to thrive and grow. To do this, you must look at all the parts of your agency to pinpoint what is working, and what your business has outgrown and is now holding you back.

Download this eBook now to get three key strategies to reduce busy work for your team, giving you more time to close sales and build better relationships with clients. This includes:

• Examples of how to give your staff back time
• Tactics to simplify your business processes
• How to ensure you are where your clients need you to be

Agencies are best positioned for growth when their staff has the time to work with clients, find new business and close sales. Take steps now to make that happen.

You’ve likely considered “going digital,” but that often poses significant challenges in the form of a limited budget or a lack of employees to implement the transformation. Before taking the step forward, it’s crucial to understand your needs and goals. Only then can you prioritize what InsurTech should be top of mind.

Download this guide for a roadmap to help keep clients happy while boosting revenue and smashing roadblocks. The guide includes:

• How to overcome three common challenges
• Determining what should be on your list of must-have technologies 
• Ways to compare different tech options and what they need to do for you
• Tactics for staying easy to find and easy to do business with
• And more… 

Technology is key to your business and can help improve and enhance client relationships. Make sure you know how to stay on the cutting edge.

Independent insurance agencies today face many challenges in an increasingly competitive and commoditized market, especially with technology startups continually posing challenges to the traditional agency model. In order to stand out, it’s important to first start with a solid foundation: put in place the technology and tools that will help you focus on remaining competitive and preparing for future growth. 

Download this eBook for three focus key areas which will help set your agency apart and grow your business. You will learn: 

• Effective strategies to retain existing customers
• How to identify new business opportunities with existing customers and prospects
• Ways to connect with customers with personalized communication

P&C insurance is in the midst of a seismic, tech-driven shift which has resulted in the insurtech boom. New startups and legacy companies alike are eager to use artificial intelligence (AI) to help them rise to meet new challenges, turn photos into action, better grapple with new and ever-changing risk profiles, reduce expenses and compete in the race to become the insurance carrier of tomorrow.

Download this white paper and learn about:

• 4 major forces putting pressure on the P&C industry
• Today’s tech buzzwords and how you can make sense of them
• 4 steps to build artificial intelligence to increase accuracy & minimize rework
• How today’s technology can help your organization solve tomorrow’s problems
• And more!

Consumers today are less beholden to brands of insurance. Core systems may have already been upgraded, but navigating your centralized data is becoming more and more essential for the future of your business and securing your customers’ trust. It can make the difference between policyholders growing their relationship with you or trying another insurance brand. Learn how to better utilize your data through Business Intelligence so that you can create a better experience for your customers. 

Download this white paper and discover how Business Intelligence could impact your business! It includes: 

• A detailed overview of Business Intelligence and how decision-makers are utilizing it best for their business
• 4 different trends in Business Intelligence, specifically for insurers
• A guide to how you can find the right Business Intelligence solution for your organization

The adoption of technology can bring meaningful change to an insurance company’s bottom line and can result in growth across new and existing property, contents and auto insurance policies. Download this guide and learn how: 

• Climate change is impacting P&C risk
• To move from a “detect-and-repair” to a “predict-and-prevent” mindset
• To deploy new technology intelligently in 3 steps
• To understand where risk turns into reality
• AI can help reduce P&C risk

Profound changes in the world have brought uncertainty to everyone, including the corner offices of insurance companies. In an increasingly on-demand world where goods and services can be bought with the click of a button, the insurance industry is struggling to keep up with changing customer dynamics. Insurance remains an essential product, but for many insurers, the methods of delivering their product to their customers has been slow to adapt.

Download this report to learn how you can speed up the delivery of new offerings in your organization. The topics discussed include:

• The changing business of insurance
• The hidden cost of technical debt and 3 keys to addressing it
• The role of insurtechs, insurance, and technology and how you can take advantage of options such as low-code solutions, automation, and the creation of APIs 
• Preparing for the future of insurance and how you can leverage the data in your legacy systems as an asset

A recent consumer insurance survey found that 87% of policyholders say the claims experience directly impacts their decision to remain with their insurance provider. Speed of settlement and process transparency are the most important contributors to the customer experience as increased competition continues to shake up the industry.

Download this eBook to stay agile in the changing claims landscape, future-proof your claims process and promote continuous improvement inside your operations. You will learn 7 ways to modernize your claims experience. Topics discussed include:

• Unifying and extending your data
• Optimizing first notice of loss and claims intake
• Enhancing claims operations and settlement
• Mitigating fraud
• And more...