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Great outcomes result from a well-managed claims management lifecycle. Any friction in information flow will lead to disappointing outcomes. Delays and interruptions occur when there is process friction from wrong or missing information, limited access to information and the inability to fast-track simple claims. 

This ebook outlines how to simplify your claims management lifecycle to satisfy customers with fair and timely settlements. Topics covered include: 

• Claims management issues most carriers are experiencing
• How to navigate overwhelming options
• Making good decisions with end-to-end visibility and fact-based insight
• How to plan for successful implementation
• 4 benefits of leveraging digital intelligence

With planning for 2022 well underway, insurers are focused on how to streamline policy administration processes. That starts with helping your underwriters make better, faster decisions at every step. 

Improving efficiency can’t happen without end-to-end visibility into your processes as they are working today, especially when you have multiple systems involved. Process mining and task mining helps you understand your processes as they are working today, enabling you to make data-driven decisions about how to improve those processes, as well as giving you the ability to monitor them on an ongoing basis.

Download this eBook to learn how you can ensure that you are making the right technology investments to deliver the ROI you are looking for::

• Solve the most pressing issues for both customers and employees
• Reduce disappointing outcomes from friction in information flow
• Determine what processes to automate
• Fix issues with the entire process lifecycle rather than at specific points 

Determining where to invest technology budgets presents a conundrum for insurers: shore up incumbent core systems with expensive upgrades or invest in insurtechs? In order to join digital insurance ecosystems and truly become customer-centric, insurers need to bridge the gap between systems and generations of software. Coretech serves as the hub for digital insurance ecosystems and delivers excellent customer experiences even as customer expectations continue to evolve. 

Download this white paper for a deep-dive into ensuring customer experiences are fast and frictionless. Topics covered include:

• What is coretech
• Customer centricity vs. insurtech and its dependencies
• Re-architecting modern legacy systems
• Coretech as the ecosystem-enabling platform
• And more!

You’ve likely considered “going digital,” but that often poses significant challenges in the form of a limited budget or a lack of employees to implement the transformation. Before taking the step forward, it’s crucial to understand your needs and goals. Only then can you prioritize what InsurTech should be top of mind.

Download this guide for a roadmap to help keep clients happy while boosting revenue and smashing roadblocks. The guide includes:

• How to overcome three common challenges
• Determining what should be on your list of must-have technologies 
• Ways to compare different tech options and what they need to do for you
• Tactics for staying easy to find and easy to do business with
• And more… 

Technology is key to your business and can help improve and enhance client relationships. Make sure you know how to stay on the cutting edge.

Millennial consumers now outnumber baby boomers and demand technology that provides simpler products, streamlined customer experiences, personalization and a holistic omnichannel experience. Such trends present a challenging environment for insurance carriers who face declining customer satisfaction levels, low-interest rates, stagnating premiums and high pressure to deliver measurable ROI for policy administration systems (PAS). This eBook demonstrates the benefits of cost-collapsing technology such as direct API integrations of 3rd party data which helps improve operational efficiency and achieve additional savings by improving data inputs to better the reliability of the output and reduce margins of error. 

Download the eBook for an in-depth look at APIs including:

• The top 3 benefits of using APIs
• 3 key business drivers for API initiatives
• 8 criteria for policy administration system (PAS) workflow optimization
• How to select an API provider
• And more…

Insurance companies have always struggled with how to engage their customers. Communication strategies often lack coordination inside the organization, with objectives from different departments resulting in conflicting customer messaging. In today’s digital world insurers are feeling pressure to modernize their communication strategies to meet customer expectations.

Download this report to discover how to transform your customer experience with content that is dynamic, interactive, persuasive, and timely. You will learn about: 

• The emerging channels insurers need to use in addition to traditional print, including email, mobile apps, text, and chatbots
• How technology advances, cloud computing, and consolidation of outdated existing solutions are driving the demand for new customer communication management tools
• Success factors that will help you deliver exceptional customer communications every time

For the past several years, the LexisNexis® Risk Solutions Future of Claims study has kept you updated on the latest trends in claims processing and provided forward-looking insights on how the industry is progressing toward touchless claims. This study focuses on the acceleration in virtual claims processing over the past two years, driven in large part by the influence of the COVID-19 pandemic.

Key insights gleaned from what we heard from consumers and auto insurance executives include:

• Consumers are becoming more comfortable with virtual and self-service options and appreciate the benefits they offer.
• Carriers are influencing consumer attitudes toward automated claims processing by accelerating technology adoption.
• While consumers embrace automated processes in large part, their satisfaction with their claims experience declined slightly due to expectations based on experiences outside of the insurance industry.

The pandemic accelerated our journey toward touchless claims, and there’s no turning back. 

Learn more in our 2021 Future of Claims Study. 

Most property and casualty insurers are dedicating their resources into modernizing their legacy systems these days, however this incremental approach is holding the industry back. But there is a disruptive innovation strategy called greenfield. The purpose of a greenfield initiative is to operate separately from the “mothership” and identify customer needs in ways that the insurance industry has not been able to before. They start small, test, learn, and adjust until an offer is ready to scale. This process combines what is possible from a new build with the capital resources associated with an established firm.

Download this guide to learn about the greenfield approach and how it can help you innovate quickly and freely. This information will help you:

• See what a greenfield platform approach looks like
• Determine if the greenfield approach is right for you
• Understand how other insurers used greenfield initiatives as a path to enterprise transformation and you can too

A recent consumer insurance survey found that 87% of policyholders say the claims experience directly impacts their decision to remain with their insurance provider. Speed of settlement and process transparency are the most important contributors to the customer experience as increased competition continues to shake up the industry.

Download this eBook to stay agile in the changing claims landscape, future-proof your claims process and promote continuous improvement inside your operations. You will learn 7 ways to modernize your claims experience. Topics discussed include:

• Unifying and extending your data
• Optimizing first notice of loss and claims intake
• Enhancing claims operations and settlement
• Mitigating fraud
• And more...

The secret to achieving your goals and succeeding in the next phase of insurance distribution isn’t a secret at all — it’s technology. With the right solutions, you can connect to partner systems, improve your distribution channels and give your agents the experience they deserve. While it isn’t possible to predict what the future holds, the insurance business has always been about people and that includes your agents. By improving your distribution channels, you and your partners can work more effectively together and better serve the end-insured.

Download this eBook for opportunities to boost growth in 2022, including how to:

• Provide a great experience for modern agents
• Optimize your distribution channels
• Make it easier to do business with you
• Provide exceptional agent support
• And more…

In a world of instant gratification, customers are less willing to wait for a paper claim check to arrive and clear. If you haven’t already adopted a form of digital payment, you are behind the times. If you’ve tried implementing one on top of legacy systems, there may still be room for improvement. And this may be the single most important thing your customers value.

Download this white paper now to get insights on the importance of an overall digital payments strategy and why you must avoid a piecemeal approach. You will learn:

• What your policyholders care about when it comes to claims payments
• How a proper strategy can reduce your overall costs
• Ways you can personalize the experience for each customer
• And more…

Take steps to reap the big benefits of digital claims payments and boost policyholder satisfaction.

At this point, it seems like a no-brainer that any organization is digitizing their processes to make them more efficient. However, as unbelievable as it sounds, there is still a divide between forward-thinking insurers and those who have yet to embrace digital maturity. 

Download this infographic now to get insights on why 70% of digital transformation initiatives still  fail to deliver the intended results. You will learn about four major obstacles, and how to overcome them, including:

• The importance of finding the right talent to fill in digital skill gaps
• The problems with longer release cycles
• Complications brought about by age and resistance
• Data inaccuracies and the ability to validate data quality

Ensure your digital transformation efforts achieve success and discover how appropriate training and support can truly transform your business.

With today’s tight operational margins made even worse by the COVID-19 pandemic, working smarter to gain and maintain a competitive advantage remains an important overall goal. If you are focused on scaling operational costs while you continue to prioritize consumer expectations, enacting a holistic digital payment strategy could turn a traditional cost center into a forward-thinking strategy.  

Download this white paper to understand how the right strategy can address three areas critical to future success. These include:

• Operational efficiencies
• Business continuity
• Evolving consumer expectations

Take steps now to make sure you do not overlook the big picture of what digital payment could bring to the table. It’s time to think big and get quick digital payment wins.

The insurance industry continues to change in ways that would have been unimaginable before the COVID-19 pandemic. It’s a challenge for insurers to understand how they can leverage these changes to deliver a better customer experience during the claims journey. Get first-hand advice from a roundtable of claims experts that might help you respond to this rapidly evolving landscape.

Download this white paper now to discover why roundtable participants agreed that one silver lining of 2020 was forced transformation, particularly when it comes to the adoption of digital claims processes. The panel also detailed 4 characteristics of a superior claims journey, including:

• The importance of simplicity, transparency, and low effort
• Why you should prioritize smaller changes over larger ones
• How to balance automation with empathy
• Choosing quick wins to deliver ROI

Find out how your organization can implement a winning strategy this year!

Creating an effective insurance quality program is one of the most important actions any carrier can take. In principle it’s quite simple – but flawless execution requires an organizational commitment to consistency, transparency and accountability.

Download this white paper for 7 secrets that are key to any successful claims or underwriting quality program - and most importantly, adaptable for any QA program regardless of your business’ size or specialty. These secrets will prompt you to ask:

• In what areas is your current program leading or lagging?
• Do you have any of these 7 secrets already in place?
• Do you need to rethink your entire approach to quality?

Ultimately, your QA program is a living entity that is constantly evolving. Redefine the way your business approaches quality by moving beyond superficial metrics now!

Even if you’re ready to start building your company’s quality assurance program (or redesigning it), you may not be ready for the realities of the creation process. There will be inevitable questions and setbacks, and your team and technology need to be prepared to shoulder the responsibility of QA success. It takes more than just leadership buy-in to make a QA program work. You must also make sure all stakeholders are ready to be accountable to specific goals.

Download this white paper for 7 key questions you must ask (and answer) before you start creating or redesigning an insurance QA program. This includes:

• Why do you need a QA program and how do you prepare?
• What are the program’s deliverables?
• What do you plan to do with the results?
• How much will it cost?
• And more… 

A good QA program can take your organization to the next level and ensure your customers get what they need. Take steps now to put a QA program in place that will allow you to adapt to changing expectations and succeed.