Resource Center

As COVID-19 continues to impact the industry, insurance carriers are reprioritizing cost reduction and efficiency initiatives - however bridging the gap between agents and carriers remains the number one priority in order to earn their business. But what are independent agents really looking for and what do they expect from insurance carriers? 

Download this on-demand webinar now for the inside scoop from independent agents as they discuss what they are looking for in a carrier-agent relationship. You will discover: 

• How to support agents through the COVID-19 pandemic
• Three key technology capabilities you need to have to get business from independent agents
• What agents are looking for in a carrier so you can differentiate yourself from the competition
• And more!

Independent insurance agencies today face many challenges in an increasingly competitive and commoditized market, especially with technology startups continually posing challenges to the traditional agency model. In order to stand out, it’s important to first start with a solid foundation: put in place the technology and tools that will help you focus on remaining competitive and preparing for future growth. 

Download this eBook for three focus key areas which will help set your agency apart and grow your business. You will learn: 

• Effective strategies to retain existing customers
• How to identify new business opportunities with existing customers and prospects
• Ways to connect with customers with personalized communication

The excess and surplus (E&S) insurance market is often overlooked by agents, but it serves clients who are typically turned away from traditional policies and coverage and are required to self-insure or go without insurance.  

Download this white paper for a deeper understanding of the E&S market and learn how to tap into it to grow your book of business. You will discover:

• Trends fueling the need for E&S policies and coverage 
• How to cater to hard-to-place risks and extend coverage to a valuable group of clients
• The benefits of transparency and a robust claims defense process to improve client satisfaction

Insurance organizations today face many challenges - especially the ever-changing expectations of customers. After the policy binding process, your organization’s points of contact with customers are limited. So how can you best leverage these touchpoints to your advantage and increase business success? 

Download this eBook for a deep dive into what customer engagement is and why it’s so important. Topics include:

• The latest customer trends so you can better understand what your policyholders need now and in the future
• Key strategies to engage effectively with your customers including intelligent communications and consistent, simple experiences
• How customer engagement can drive results including increased e-payment adoption and decreased late payments
• And more!

Customer engagement isn’t about just improving customer satisfaction - higher levels of customer engagement will reduce policyholder churn and drive growth.

In our highly digitized world, customers expect the pace of business to move faster than ever before. As such, the insurance industry gets increasing pressure to meet accelerated timelines and growing expectations, especially when it comes to the claims process. 

Download this eBook now for innovative ways to stay competitive and create a path for sustained success. You will learn how to:

• Capture accurate information and data to support faster claims turnaround times
• Leverage advanced web-based transcription solutions to gain flexibility and agility within your workflows
• Implement new approaches and capabilities for doing business to keep up with emerging digital trends

Litigation in the property casualty claims industry continues to be both a source of frustration and an area with opportunity for improvement. For most claims organizations, working with large amounts of unstructured litigation data leads to inefficient processes, increased legal costs and indemnity, and extended case cycles. 

Download this white paper to learn how structured data can strengthen any process, eliminate inefficiencies, and improve outcomes. Topics covered include:

• Differences between unstructured data vs structured data
• How to use structured data to transform your litigation management
• Examples of how structured data can decrease costs and cycle time

Technological advances and new insights into what makes consumers tick are allowing insurers to unlock valuable insights from their data. You can predict risks and most importantly, address policy lapses to increase your customer retention rate. By utilizing portfolio data analytics, you can discover emerging trends and design new communication to highlight the strengths of your business and rethink your approach with your existing customers.

Access this case study to learn how to improve customer interactions that are critical to your business. You will learn how to: 

• Identify causes for customer policy lapse
• Leverage behavioral economics to deliver effective messaging
• Create a strategic, successful end-to-end action plan

It’s time to rethink the PDF paradigm. Acquiring or providing services to a customer typically starts with gathering information via forms, often via an agent or broker. These forms are notoriously complex and full of if/then questions, especially for commercial lines. The process should be fast, seamless and mobile friendly - for your customers and agents - and take into account the fact that increasingly tech-savvy consumers expect enhanced experiences from insurers. 

Download this eBook to learn how to reimagine forms-driven processes as two-way customer conversations and support your digital transformation strategy. You will discover how to:

• Create engaging customer experiences through personalized forms that are adaptive and intuitive
• Save time, money and energy with digital and mobile tools
• Connect with your core system to pull in and then update customer data instantly
• Reduce compliance risks by eliminating NIGO data errors, and the need for scanning and manual data entry
• And more!

The construction industry is booming and the demand for artisan contractors is on the rise. However, unlike general contractors (GCs), specialty or artisan contractors have unique liability risk exposures that are frequently overlooked and can be difficult to manage. It’s important to educate your artisan contractor clients about potential exposures to ensure they have the right coverage. 

Download this white paper now for a deep dive into how you can help your clients find the property and liability coverage that meets their unique needs. You will discover how to:

• Overcome classification code challenges
• Factor in the unique project and mitigate those risks 
• Implement the correct common policy endorsements  

eSignatures have become an increasingly common part of the property and casualty industry over the last 20 years, but first generation systems that just add a signature box to a PDF may not cut it anymore. Today, customers shopping for insurance want to be able to effortlessly onboard from anywhere and expect to complete all aspects of the transaction quickly and instantly. By simplifying, and mobilizing the policy application or renewal process, you can get more contracts signed - especially in light of growing digital expectations developed during the coronavirus lockdowns. 

Download this guide to learn how to understand and fix the issues that may be hurting your new policy application completion rates. Topics include:

• How first-generation eSignature issues may be impacting insurance sales
• Growing opportunities to better serve new policyholders
• Advantages and ROI of next-gen eSignatures 

Since there is consistent technology disruption in the insurance industry, carriers are always searching for ways to streamline their claims processing while protecting profitability and meeting their customers’ expectations. By accelerating data sophistication, you can take your claims operations to the next level.

Download this eBook to understand the difference data sophistication can make when processing a total loss claim. Topics discussed include: 

• Four different styles of claims processing ranging from traditional to touchless
• Five levels of data sophistication to gauge and assess your current capabilities to find the right starting point for your transformation
• A solution for a real-life total loss settlement scenarios involving heavy data verification 

Call centers are the front lines for many insurers – a crucial channel available to assist and support policyholders, especially when immediate answers are needed. For insurers this often plays out when customers call about a claim. Conversations between call center agents and policyholders can contain a gold mine of insights - about your products and services as well as the quality of the experiences your agents provide. Extracting nuggets of information and uncovering specifics on where you should focus attention from thousands, or even millions, of hours of calls is a massive challenge.

Download this eBook to discover how AI-powered speech analytics provide a scalable and efficient solution to sift through every call - instead of resorting to a sampling of a small percentage of random calls. Learn how AI can:

• Improve call quality and policyholder satisfaction while maximizing efficiency
• Increase self-service channels to reduce cost
• Optimize policyholder journeys to increase customer lifetime value

The Nacha WEB Debits operating rule will go into effect March 2021, and like all organizations, you should make sure that your premium and other payment transactions are compliant with the rule. The goal of this rule is to help protect against fraud on the ACH Network and prevent institutions from posting fraudulent/incorrect unauthorized payments.  

Download this article to learn how your insurance organization can better prepare to stay compliant. Topics discussed include: 

• Background information about Nacha
• Details about the rule’s changes 
• Opportunities for innovation

The insurance industry is fast-moving and competitive, where customer touchpoints are limited and policyholder turnover can be alarmingly high. With fewer opportunities to connect with insureds, every interaction they have with your business – and, by extension, the technology your organization uses – needs to contribute to a positive experience. By providing a superior premium payment experience, you can set your organization apart from the competition.

Download this research report for key points about payments and how they impact your customers’ experiences in both positive and negative ways. You will also learn:

• How to optimize your payments process to retain customers and create a better customer experience
• Which factors are the most important for generating a positive impression

Flood was long thought of by our industry as an ”uninsurable” risk but advancements in technology have changed all that. Mapping and modeling improvements have led to increased confidence in writing flood and with only one in six US households presently insured for the peril, a unique opportunity exists to better protect our local communities while profitably growing our businesses.

Swiss Re has developed a flood toolkit that can help you to access this rapidly growing market.  It includes information about:

• High-resolution risk-based flood rating models that deliver exceptional information
• Expanded policy options that help ensure appropriate coverage and diversify your available product portfolio
• And more…

In today’s increasingly digital world, intensified by the COVID-19 pandemic , the exposure of professional services businesses to cybercriminals looking to access personal and private information is greater than ever. It’s important for agents, brokers and business owners alike to stay on top of key trends in cybersecurity that can impact businesses and their operations. This includes emerging exposures unique to different industries, as well as understanding how to mitigate risks and decrease exposure to an attack.

Download this white paper for insights on how to measure vulnerabilities and ways you can help customers mitigate and  eliminate common types of cyber risks. You will discover:

• 7 primary cost factors associated with a cyberattack
• The unique cyber risks associated with different types of professional services firms (legal, mortgage, financial, accounting) which may be aggravated by COVID-19 
• What to expect in the next generation of cyberattacks
• How you can help clients mitigate exposure with the right coverage

No organization is too large or too small to fall victim to a cybersecurity crime. Help clients implement preventative measures and appropriate coverage now to reduce risk.

Results from J.D. Power’s 2019 U.S. Independent Insurance Agent Satisfaction Study found that many agents aren’t happy with the experience they get with their carrier partners. So how can carriers improve their agent experience? It helps to approach it just like customer experience. Agents need the latest information to work efficiently and expect the ability to access information at any location. By meeting these expectations, you will improve insurance distribution and keep your business strong. 

Download this eBook now to get a deeper understanding of how to support agents so they’ll want to do business with you. You will learn how to: 

• Elevate the agent experience by making paperwork a thing of the past 
• Use system tools to provide quick turnaround times so agents can do what they do best – sell more!
• Ensure sensitive business and client information is secure 

Learn how you can give your agents the experience they deserve, collaborate more effectively, and write more business!

With a growing number of new technologies entering the market every day, it’s tough to know which ones will actually put your organization on a path to increased success. It helps to know what’s working for other industry leaders so you can avoid their mistakes and adapt solutions for your own unique needs. By embracing the right digital capabilities, you will shape a culture of innovation that will benefit all areas of your company.

Watch this on-demand webinar now to get insights from the Novarica Insurance Technology Research Council on the digital capabilities and priorities that are driving the future for carriers. You will learn: 

• Why digital transformation should be a top strategic priority for your company
• How other carriers are looking to improve the agent, broker, and customer experience
• The technology driving the next stage of efficiency and adaptability in insurance

Act now to learn what your competitors are doing and ensure you’re on the right path to success!