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P&C insurance companies are increasingly aware that digital transformation will help them stay relevant and competitive into the future. There is often an understanding that automating insurance processes can improve customer experience and reduce costs. Yet digitizing, done correctly, also has a positive effect on a wider range of KPIs that directly impact insurers’ bottom lines. 

Download this eBook for six KPIs that can be most easily improved using smart digital innovations and drive quick ROI. You will discover how to:

• Increase revenue per policyholder
• Decrease cost and time for claims processing
• Improve retention and renewal rates
• And more!

As customer attitudes and consumption patterns are changing, the insurance industry is expected to better align with customer needs and expectations. To ensure your profitability doesn’t suffer with these changes and shifting risks, it’s key that your segmentation and pricing models adapt to become customer-centric.  

Download this eBook to learn how to increase profitable growth by doing just that. You will discover how to:

• Use data and analytics to get a deeper understanding of your customers
• Understand product and risk changes to remain competitive
• Achieve a holistic and historical view of your business for accurate analyses of pricing and product offerings

The modern insurance adjuster can utilize an array of digital tools to make the claims process easier, faster and more efficient. However, as beneficial as these tools are, they come with potential risks as cybercrime grows increasingly sophisticated. In a field where data privacy is paramount, insurance professionals must do everything possible to protect sensitive information, while keeping up with the industry’s accelerated pace.

Download this tip sheet for information about key ways to protect your organization and your policyholders. Topics discussed include: 

• Encryption strategies to secure safe transfer and sharing of data
• Access management via PIN or biometric-protected devices
• Security standardization across your entire organization
• And more...

Make sure your organization is prepared to protect customer information against cyber attacks!

As COVID-19 continues to impact the industry, insurance carriers are reprioritizing cost reduction and efficiency initiatives - however bridging the gap between agents and carriers remains the number one priority in order to earn their business. But what are independent agents really looking for and what do they expect from insurance carriers? 

Download this on-demand webinar now for the inside scoop from independent agents as they discuss what they are looking for in a carrier-agent relationship. You will discover: 

• How to support agents through the COVID-19 pandemic
• Three key technology capabilities you need to have to get business from independent agents
• What agents are looking for in a carrier so you can differentiate yourself from the competition
• And more!

The excess and surplus (E&S) insurance market is often overlooked by agents, but it serves clients who are typically turned away from traditional policies and coverage and are required to self-insure or go without insurance.  

Download this white paper for a deeper understanding of the E&S market and learn how to tap into it to grow your book of business. You will discover:

• Trends fueling the need for E&S policies and coverage 
• How to cater to hard-to-place risks and extend coverage to a valuable group of clients
• The benefits of transparency and a robust claims defense process to improve client satisfaction

In our highly digitized world, customers expect the pace of business to move faster than ever before. As such, the insurance industry gets increasing pressure to meet accelerated timelines and growing expectations, especially when it comes to the claims process. 

Download this eBook now for innovative ways to stay competitive and create a path for sustained success. You will learn how to:

• Capture accurate information and data to support faster claims turnaround times
• Leverage advanced web-based transcription solutions to gain flexibility and agility within your workflows
• Implement new approaches and capabilities for doing business to keep up with emerging digital trends

Litigation in the property casualty claims industry continues to be both a source of frustration and an area with opportunity for improvement. For most claims organizations, working with large amounts of unstructured litigation data leads to inefficient processes, increased legal costs and indemnity, and extended case cycles. 

Download this white paper to learn how structured data can strengthen any process, eliminate inefficiencies, and improve outcomes. Topics covered include:

• Differences between unstructured data vs structured data
• How to use structured data to transform your litigation management
• Examples of how structured data can decrease costs and cycle time

Technological advances and new insights into what makes consumers tick are allowing insurers to unlock valuable insights from their data. You can predict risks and most importantly, address policy lapses to increase your customer retention rate. By utilizing portfolio data analytics, you can discover emerging trends and design new communication to highlight the strengths of your business and rethink your approach with your existing customers.

Access this case study to learn how to improve customer interactions that are critical to your business. You will learn how to: 

• Identify causes for customer policy lapse
• Leverage behavioral economics to deliver effective messaging
• Create a strategic, successful end-to-end action plan

It’s time to rethink the PDF paradigm. Acquiring or providing services to a customer typically starts with gathering information via forms, often via an agent or broker. These forms are notoriously complex and full of if/then questions, especially for commercial lines. The process should be fast, seamless and mobile friendly - for your customers and agents - and take into account the fact that increasingly tech-savvy consumers expect enhanced experiences from insurers. 

Download this eBook to learn how to reimagine forms-driven processes as two-way customer conversations and support your digital transformation strategy. You will discover how to:

• Create engaging customer experiences through personalized forms that are adaptive and intuitive
• Save time, money and energy with digital and mobile tools
• Connect with your core system to pull in and then update customer data instantly
• Reduce compliance risks by eliminating NIGO data errors, and the need for scanning and manual data entry
• And more!

eSignatures have become an increasingly common part of the property and casualty industry over the last 20 years, but first generation systems that just add a signature box to a PDF may not cut it anymore. Today, customers shopping for insurance want to be able to effortlessly onboard from anywhere and expect to complete all aspects of the transaction quickly and instantly. By simplifying, and mobilizing the policy application or renewal process, you can get more contracts signed - especially in light of growing digital expectations developed during the coronavirus lockdowns. 

Download this guide to learn how to understand and fix the issues that may be hurting your new policy application completion rates. Topics include:

• How first-generation eSignature issues may be impacting insurance sales
• Growing opportunities to better serve new policyholders
• Advantages and ROI of next-gen eSignatures 

Flood was long thought of by our industry as an ”uninsurable” risk but advancements in technology have changed all that. Mapping and modeling improvements have led to increased confidence in writing flood and with only one in six US households presently insured for the peril, a unique opportunity exists to better protect our local communities while profitably growing our businesses.

Swiss Re has developed a flood toolkit that can help you to access this rapidly growing market.  It includes information about:

• High-resolution risk-based flood rating models that deliver exceptional information
• Expanded policy options that help ensure appropriate coverage and diversify your available product portfolio
• And more…

Results from J.D. Power’s 2019 U.S. Independent Insurance Agent Satisfaction Study found that many agents aren’t happy with the experience they get with their carrier partners. So how can carriers improve their agent experience? It helps to approach it just like customer experience. Agents need the latest information to work efficiently and expect the ability to access information at any location. By meeting these expectations, you will improve insurance distribution and keep your business strong. 

Download this eBook now to get a deeper understanding of how to support agents so they’ll want to do business with you. You will learn how to: 

• Elevate the agent experience by making paperwork a thing of the past 
• Use system tools to provide quick turnaround times so agents can do what they do best – sell more!
• Ensure sensitive business and client information is secure 

Learn how you can give your agents the experience they deserve, collaborate more effectively, and write more business!

With a growing number of new technologies entering the market every day, it’s tough to know which ones will actually put your organization on a path to increased success. It helps to know what’s working for other industry leaders so you can avoid their mistakes and adapt solutions for your own unique needs. By embracing the right digital capabilities, you will shape a culture of innovation that will benefit all areas of your company.

Watch this on-demand webinar now to get insights from the Novarica Insurance Technology Research Council on the digital capabilities and priorities that are driving the future for carriers. You will learn: 

• Why digital transformation should be a top strategic priority for your company
• How other carriers are looking to improve the agent, broker, and customer experience
• The technology driving the next stage of efficiency and adaptability in insurance

Act now to learn what your competitors are doing and ensure you’re on the right path to success!