Resource Center

Covid-19 and disruptions to commerce that come in its wake continue to cast shadows over the global economy. Business risks have heightened for enterprises, especially for those in the insurance industry. Remote work and other changes to how insurers must operate are likely to persist, as are customer and agent expectations produced by the new digital norms. 

Meanwhile, insurers also face the prospect of mounting claims, increased litigation and reduced premiums due to business closures – all of which could have a significant impact on the industry’s landscape. The onus is on insurers to prepare now for these possibilities by closing the gaps in their digital operations. A new picture is emerging for the industry where the digital insurance initiatives already in place are accelerating and new efforts – many of them aimed at driving greater levels of customer satisfaction – are gaining traction. 

This eBook aims to shed light on those plans and how they are likely to play out in a post-Covid world. Download it now for ideas  to remain competitive, streamline processes and reduce costs. Topics discussed include:

• Understanding decision automation technology
• How to cut costs and streamline business operations
• Strategies to remain competitive and succeed in a post-Covid world
• The importance of personalizing the customer experience
• Methods to create deeper customer loyalty

In a world of instant gratification, customers are less willing to wait for a paper claim check to arrive and clear. If you haven’t already adopted a form of digital payment, you are behind the times. If you’ve tried implementing one on top of legacy systems, there may still be room for improvement. And this may be the single most important thing your customers value.

Download this white paper now to get insights on the importance of an overall digital payments strategy and why you must avoid a piecemeal approach. You will learn:

• What your policyholders care about when it comes to claims payments
• How a proper strategy can reduce your overall costs
• Ways you can personalize the experience for each customer
• And more…

Take steps to reap the big benefits of digital claims payments and boost policyholder satisfaction.

A recent survey found that 98% of independent agency decision makers believe a strong marketing strategy is a competitive advantage in today’s market. However, only 37% are comfortable with digital marketing techniques. By offering agents the right digital marketing strategies, tools and support, carriers play an important role in helping agencies make the leap into digital methods resulting in more policies sold and the profitability of the agent distribution channel being maximized.

Download this whitepaper and learn:

• The underlying forces impacting digital marketing
• How carriers can ensure independent agencies deliver authentic and personal customer experiences via their marketing
• Five distinct elements of the ultimate digital marketing platform 

Insurance companies must be ready for the profound and inevitable changes to the traditional business model that will come through AI and machine learning. To keep up with the competition, they need to transform every aspect of the usual insurance model, from point of sale to underwriting, claims handling to fraud detection. Insurers must also create a partnership approach with customers to help them make better decisions to reduce risk and improve their safety and well-being.

Download this guide to gain real world insights into the radically changing insurance landscape. You will learn about:

• Improving customer engagement  
• Getting the right data to the right people
• Recruiting the right employees for emerging roles
• And more...

One thing insurance insurance agents and brokers are constantly working toward is capturing the attention of new customers. The trick is to grab a share of ever-increasing web traffic and bring potential clients to your website. But increased site visits isn’t the only goal, you want traffic that converts into sales.

Download this ebook for the 12 most effective ways to grow targeted website traffic and keep your customers coming back. The topics covered include:

• Managing your online reviews
• Creating valuable content 
• Improving client interactions
• And more!

In a crowded landscape, insurance companies must explore new pricing strategies and create innovative products to attract new customers. To gain a competitive edge and ensure long term profitability they need to generate insights and develop pricing strategies to gain a greater market share.

Download this white paper and learn how to differentiate your products and build a profitable future.The key points discussed include:

• Smart analytics
• The pros and cons of dynamic pricing
• Measuring ROI
• Ethical use of data 

In a world of self-help books and business how-tos, it can be tricky to figure out which will actually help you grow your agency. It would be nice if you could just kick up your feet, and watch a movie to get the pointers you need. It turns out you actually can. 

Download this guide to discover a list of 10 films that can each teach you something valuable about unique aspects of building a business, leading a team, and adapting on the fly. This includes:

• Competing visions of what a business is and how it can be run
• How to choose the right business partners
• The lessons of teamwork in the face of failure
• What not to do
• And more…

At this point, it seems like a no-brainer that any organization is digitizing their processes to make them more efficient. However, as unbelievable as it sounds, there is still a divide between forward-thinking insurers and those who have yet to embrace digital maturity. 

Download this infographic now to get insights on why 70% of digital transformation initiatives still  fail to deliver the intended results. You will learn about four major obstacles, and how to overcome them, including:

• The importance of finding the right talent to fill in digital skill gaps
• The problems with longer release cycles
• Complications brought about by age and resistance
• Data inaccuracies and the ability to validate data quality

Ensure your digital transformation efforts achieve success and discover how appropriate training and support can truly transform your business.

A property’s roof and structural attributes can make or break an insurance policy. Often insurers can’t determine roof condition without an on-site inspection that requires someone to visit the property and climb onto the roof. AI-driven property risk analytics can provide reliable property data to help you make smart policy and pricing decisions without leaving your desk. 

Download this whitepaper to learn how to save money, eliminate delays and make more confident underwriting decisions. Topics discussed include how AI-driven property risk analytics can help you:

• Examine critical risk factors for underwriting commercial and residential property 
• Analyze advanced attributes for a more complete view of risk
• Streamline your risk assessments and reduce the amount of necessary on-site inspections

With today’s tight operational margins made even worse by the COVID-19 pandemic, working smarter to gain and maintain a competitive advantage remains an important overall goal. If you are focused on scaling operational costs while you continue to prioritize consumer expectations, enacting a holistic digital payment strategy could turn a traditional cost center into a forward-thinking strategy.  

Download this white paper to understand how the right strategy can address three areas critical to future success. These include:

• Operational efficiencies
• Business continuity
• Evolving consumer expectations

Take steps now to make sure you do not overlook the big picture of what digital payment could bring to the table. It’s time to think big and get quick digital payment wins.

2020 was a record year for both hurricanes and severe convective storms. To better plan for the cost of natural catastrophes, many insurers are turning to new weather analytics tools and models. On-demand data solutions can integrate analytics directly into claims management systems, underwriting workbenches, and geospatial mapping tools.

Download this white paper now to take a closer look at the risks associated with current climate trends and learn how to better plan for (and mitigate) these risks. The topics discussed include:

• How to better examine environmental factors
• The need to evaluate how climate changes impact every step of the insurance process
• Ways to leverage insurance-focused data solutions
• And more! 

According to experts, weathering and managing the COVID-19 pandemic included 3 key phases – respond, recover, and thrive. At this point, you’ve probably responded and recovered, so now is the time to thrive and grow. To do this, you must look at all the parts of your agency to pinpoint what is working, and what your business has outgrown and is now holding you back.

Download this eBook now to get three key strategies to reduce busy work for your team, giving you more time to close sales and build better relationships with clients. This includes:

• Examples of how to give your staff back time
• Tactics to simplify your business processes
• How to ensure you are where your clients need you to be

Agencies are best positioned for growth when their staff has the time to work with clients, find new business and close sales. Take steps now to make that happen.

Digital transformation was already a priority before, but the pandemic accelerated this trend for insurers. Instead of getting caught in the trap of asking what kind of technology you should invest in next, you should ask: What problem are we trying to solve? The obvious answer is to close more sales and process more claims in less time, but only by looking at it from your unique perspective can you make the right decisions for your organization. 

Access this online eBook now for insights on how you can avoid the mystifying investments many companies make and embrace digital transformation that makes a big impact customers can see. You will learn:

• How to keep customers from filling out lots of information, only to be faced with more steps
• Ways you can keep your tools from creating stifling silos
• 6 ways to improve your workflow to get more completed sales
• 4 ways to streamline the claims process for faster completions
• And more… 

The time has come for solutions that simplify, rather than complicate. Discover how to remove obstacles on the path to completion. 

The insurance industry continues to change in ways that would have been unimaginable before the COVID-19 pandemic. It’s a challenge for insurers to understand how they can leverage these changes to deliver a better customer experience during the claims journey. Get first-hand advice from a roundtable of claims experts that might help you respond to this rapidly evolving landscape.

Download this white paper now to discover why roundtable participants agreed that one silver lining of 2020 was forced transformation, particularly when it comes to the adoption of digital claims processes. The panel also detailed 4 characteristics of a superior claims journey, including:

• The importance of simplicity, transparency, and low effort
• Why you should prioritize smaller changes over larger ones
• How to balance automation with empathy
• Choosing quick wins to deliver ROI

Find out how your organization can implement a winning strategy this year!

After another year of catastrophic weather events, as well as the pandemic, it’s important to consider new ways to support policyholders. Innovation is no longer a “one-day” aspiration, it’s essential, especially when it comes to customer experience. By using out-of-the-box thinking, including 2D, 3D, and AI aerial data, insurers can gain a true understanding of what’s happening on the ground with specific properties, from initial quoting to policy renewal.

Download this industry guide now to discover how aerial imagery and AI-powered insights can transform your operations and provide an unparalleled customer experience, mitigating risk across your entire book of business. Topics discussed include:

• How you can pre-fill vital property data into your critical models 
• Realizing the power of virtual inspections to verify risk with confidence
• Assessing exception business by leveraging the most up-to-date aerial imagery
• How to avoid inspection lapses during the renewal phase
• And more… 

Because the policy lifecycle is at the core of your workflows, it’s crucial you can make decisions with confidence across every stage. Find out how!

Creating an effective insurance quality program is one of the most important actions any carrier can take. In principle it’s quite simple – but flawless execution requires an organizational commitment to consistency, transparency and accountability.

Download this white paper for 7 secrets that are key to any successful claims or underwriting quality program - and most importantly, adaptable for any QA program regardless of your business’ size or specialty. These secrets will prompt you to ask:

• In what areas is your current program leading or lagging?
• Do you have any of these 7 secrets already in place?
• Do you need to rethink your entire approach to quality?

Ultimately, your QA program is a living entity that is constantly evolving. Redefine the way your business approaches quality by moving beyond superficial metrics now!

Even if you’re ready to start building your company’s quality assurance program (or redesigning it), you may not be ready for the realities of the creation process. There will be inevitable questions and setbacks, and your team and technology need to be prepared to shoulder the responsibility of QA success. It takes more than just leadership buy-in to make a QA program work. You must also make sure all stakeholders are ready to be accountable to specific goals.

Download this white paper for 7 key questions you must ask (and answer) before you start creating or redesigning an insurance QA program. This includes:

• Why do you need a QA program and how do you prepare?
• What are the program’s deliverables?
• What do you plan to do with the results?
• How much will it cost?
• And more… 

A good QA program can take your organization to the next level and ensure your customers get what they need. Take steps now to put a QA program in place that will allow you to adapt to changing expectations and succeed.