PropertyCasualty360 offers a wide range of free whitepapers, case studies and industry analysis created specifically for risk managers, agents, brokers, and P&C pros. View our free Resource Center content below today! For information on posting content or content syndication in the Resource Center, please contact Tracey Zwolak.
This report discusses the challenges and opportunities impacting P&C insurance in 2022 and 12 trends that will drive the ability to provide a frictionless customer experience. READ MORE ›
Changes in P&C consumer behavior toward digital demand will likely persist and grow in the coming years. Future-focused insurers have eliminated paper-based workflows and are investing in more robust digital payment platforms that drive a superior experience for customers, vendors and other third parties. Download this white paper and learn how to transform your operations by reducing costs, increasing security and optimizing customer experience when you pay attention to these trends in 2022:
Accurately assessing roof condition is crucial for home insurers looking to reduce risk. Download this white paper and learn how to properly assess roof condition using aerial imagery data with important claims-driven context in order to underwrite appropriately, better manage risk and improve the customer experience. READ MORE ›
Roof-related home insurance claims are accelerating in both frequency and severity due to factors such as extreme weather events and escalating roof repair and replacement costs. While there are numerous methods for determining roof condition, no one method alone gives you a complete view. By combining aerial imagery data with important claims-driven context, you can get a truer assessment of a roof’s condition and characteristics, better manage risk and improve your customers’ experience.
Download this white paper and learn about how:
Roof-related losses are accelerating
Current methods to assess roof condition don’t reveal the full story
Aerial imagery can be taken to the next level
Auto hail damage claims can provide clues to roof condition
Better ways to determine true roof condition exist and how your organization can take advantage of them
Ensure future business success by honing in on three key areas to stand out from the competition. READ MORE ›
Independent insurance agencies today face many challenges in an increasingly competitive and commoditized market, especially with technology startups continually posing challenges to the traditional agency model. In order to stand out, it’s important to first start with a solid foundation: put in place the technology and tools that will help you focus on remaining competitive and preparing for future growth.
Download this eBook for three focus key areas which will help set your agency apart and grow your business. You will learn:
Effective strategies to retain existing customers
How to identify new business opportunities with existing customers and prospects
Ways to connect with customers with personalized communication
While market trends always influence an insured’s ability to obtain coverage, determining policy pricing, terms and conditions is ultimately dependent on the unique exposures of the insured and the coverages desired. Download this white paper to learn factors to consider when selling or renewing D&O policies in order to best meet the insured’s needs. READ MORE ›
While the Directors and Officers (D&O) insurance market for Initial Public Offerings (IPO) and Special Purpose Acquisition Companies (SPAC) remains challenging in both pricing and capacity, the overall market predictions for public and private D&O insurance are cautiously optimistic as we head into the second and third quarters of 2022.
Thus, insurers and underwriters are taking a more individualized approach to pricing and conditions of D&O policies. Retail agents and brokers looking to obtain the most favorable prices and terms for their insureds should begin the renewal process early to evaluate client exposures related to both general market factors and unique operations.
Download this white paper to learn about considerations when negotiating the best terms for your insureds’ D&O policies, including:
Mid-market carriers are leveraging third-party service providers to accelerate their transformation. Download this white paper and learn how operational transformation solutions have evolved, allowing middle-market players to compete without having to undergo the organizational change that would have been required 10 years ago. READ MORE ›
Mid-market carriers have built their businesses on innovation and the ability to react in an ever-changing environment. The pandemic has forced an inflection point, motivating mid-market carriers to take stock of talent, their digital service model and innovations needed to survive and thrive in the new normal. Digital tools and transformational services provided by seasoned outsourcing partners not only demonstrate their ability to help carriers realize strategic competitive objectives but also put them on a path for long-term, ongoing accretive value.
Download this white paper and learn about:
The historic role of mid-market carriers as a niche player
5 ways mid-market carriers have changed over time
How mid-market insurers are using tools to spur transformation
How to effectively utilize the right tools & partnerships
A real-life example of a middle market insurer that increased its market share and how your organization can too!
Learn how you can better navigate the ripple effects of changing auto insurance trends. READ MORE ›
There is no denying that the far-reaching impacts of the pandemic are not yet fully lost from sight in the rearview mirror. The auto insurance industry continues to navigate the aftermath of pandemic-induced supply shortages, inflation and new driving behaviors.
In this year’s LexisNexis® Auto Insurance Trends Report, we explore the trends that put pressure on the auto insurance policy lifecycle throughout the previous year and share how insurance carriers can better navigate these market stressors moving forward.
Our 2022 Auto Insurance Trends Report shares insights about:
Auto insurance shopping trends as influenced by the new macro environment
The ripple effect of reduced car sales on the adoption of advanced driver assistance systems (ADAS)
The rebound of miles driven and the impact of mileage data for assessing risk
Consumer and insurer sentiments towards telematics usage and adoption
Changes in driving behavior and other trends altering the violation data mix
Factors causing trend shifts in severity and virtual claims processing
Regulatory environment changes putting pressure on core rating variables
Download the new Auto Insurance Trends Report to get actionable insights that can help you better navigate a myriad of evolving trends impacting your business.
Only 16% of executives say their companies are successfully undergoing digital transformation. While there is no one-size-fits-all path to success, there are best practices that can give insurers a more deliberate approach to modernization, taking into account current needs and future goals. Download this white paper and learn 5 best practices to navigate the perils and promise of digital transformation. READ MORE ›
As new entrants continue to scale their offerings and win customers, carriers will need to respond to competitive threats by leveraging more data than ever and opening up their ecosystems to next-generation technologies and innovative partners. Companies that are modernizing their technology must also shift their strategies and mindsets to capitalize on the opportunities that transformation creates. While there is no one-size-fits-all path to success, there are best practices that can give insurers a more deliberate approach to modernization, taking into account current needs and future goals.
Download this white paper and learn 5 best practices to navigate the perils and promise of digital transformation, including how to:
Pivot from a product-centric to a customer-centric business model
Develop an open ecosystem mentality
Future-proof your business with continuously improving technology
Get active stakeholder involvement & executive sponsorship
With an overwhelming amount of information on AI, it can be difficult to unpack what it really is or how it can be applied to your business workflow. This white paper breaks down the major pressures on today’s P&C insurance industry and how AI can help combat them all at once. READ MORE ›
P&C insurance is in the midst of a seismic, tech-driven shift which has resulted in the insurtech boom. New startups and legacy companies alike are eager to use artificial intelligence (AI) to help them rise to meet new challenges, turn photos into action, better grapple with new and ever-changing risk profiles, reduce expenses and compete in the race to become the insurance carrier of tomorrow.
Download this white paper and learn about:
4 major forces putting pressure on the P&C industry
Today’s tech buzzwords and how you can make sense of them
4 steps to build artificial intelligence to increase accuracy & minimize rework
How today’s technology can help your organization solve tomorrow’s problems
The “Great Reshuffle” is placing pressure on insurance companies to improve technology within and prevent their best employees moving on to other insurance organizations. It is important to re-evaluate legacy systems and find a partner that can help transform the workplace so that employees are empowered, productive, effective and invested in their jobs. Download this white paper to learn strategies for succeeding during the Great Reshuffle. READ MORE ›
The Great Reshuffle is characterized by employees seeking other positions within the insurance industry rather than dropping out entirely. With 56% of insurance companies expecting to increase staff over the next year, recruiting will be extremely competitive as companies struggle to fill open spots with the best and brightest in the industry. But insurers who leverage technology to ease productivity for current and prospective employees will come out on top.
Download this white paper and learn strategies to succeed during the Great Reshuffle, including how to:
Understand the Great Reshuffle
Upgrade legacy systems to retain employees
Solve inefficiencies organization-wide with advanced technologies
Seek external help to ease the IT team’s migration burden
Launching an MGA is a lengthy process, requiring multiple steps that often overlap or run in parallel. Download this quick start guide and learn 3 steps to set your new MGA up for success. READ MORE ›
Insurers today have access to more data than ever before, enabling them to improve risk assessment, reach untapped markets and deliver outstanding customer experiences. Technology is the key to unlocking these fresh opportunities, but building new business from scratch comes with challenges.
Download this quick start guide and learn how to:
Build a differentiating business strategy - including rating, underwriting & distribution
Define your technology plan
Avoid 4 common traps & red flags when choosing a core platform
Emerging markets are growing fast, including hard-to-place risks that are served by specialty insurance in areas such as property risks, commercial auto, industry-specific risks and an influx of specialty purpose acquisition companies. Download this white paper to learn how to capture emerging risks and grow your book of business. READ MORE ›
Many insurance companies have worked to “de-risk” their businesses recently, developing exclusions around COVID-19, communicable disease, severe weather events, wildfires and more. Venturing into the specialty market gives agents access to hundreds of new opportunities, many of which are emerging risks. When you choose to support these markets, you can access untapped demand for insurance, which fuels growth in your book of business.
Download this white paper and learn about:
Growing your business through emerging risks
3 benefits of offering specialty risk policies
4 things to look for in a specialty provider
And more!
Prime Insurance Company (“PIC”) is an excess and surplus lines insurance company domiciled in the State of Illinois and its principal place of business is in Sandy, Utah. Full disclaimer at www.primeis.com/legal.
It’s a good time to be in the E&S market. Indeed, E&S typically fares well during cycles when the standard market is challenged -- and currently with loss trends, social inflation, and severe weather events, it’s safe to say that the P&C industry has certainly been challenged. READ MORE ›
Read this article for an overview of the emerging trends in the E&S market:
How established insurance professionals are taking advantage of demand
Start ups are launching quickly with systems that can handle E&S complexity
Insurtechs are meeting the challenge to rapidly bring start ups to market
Who should read this? Any insurance professional considering new opportunities in the E&S market.
Discover the Business Intelligence trends that are enabling insurers to make better decisions and improve the accuracy of underwriting and pricing. READ MORE ›
Consumers today are less beholden to brands of insurance. Core systems may have already been upgraded, but navigating your centralized data is becoming more and more essential for the future of your business and securing your customers’ trust. It can make the difference between policyholders growing their relationship with you or trying another insurance brand. Learn how to better utilize your data through Business Intelligence so that you can create a better experience for your customers.
Download this white paper and discover how Business Intelligence could impact your business! It includes:
A detailed overview of Business Intelligence and how decision-makers are utilizing it best for their business
4 different trends in Business Intelligence, specifically for insurers
A guide to how you can find the right Business Intelligence solution for your organization
The latest electronic placement systems are built to help insurance agencies and brokerages eliminate common inefficiencies that consume their team’s time. By automating the time associated with data intake, quote chasing & comparisons, proposal development, and lead & renewal management, a well-designed system provides many benefits. Download this guide and learn more about the benefits of equipping brokers and agents with gold-standard digital distribution technology. READ MORE ›
Today’s Commercial insurance brokers and agents have a lot on their plate and little time to handle it. Gathering up-to-date data, sourcing capacity and chasing quotes and crafting winning proposals are even greater challenges now. The right cloud-based digital solution can double placement velocity, fetch better quotes, boost close & renewal rates, and expand margin, all while consolidating volumes with preferred carriers within each line of business.
Download this white paper for more information about:
Four common causes for broker & agent inefficiency
With advances in artificial intelligence and machine learning, it can be challenging to discern which technologies are right for your business. This guide will help you shift from a responsive to a proactive approach for mitigating P&C risk. READ MORE ›
The adoption of technology can bring meaningful change to an insurance company’s bottom line and can result in growth across new and existing property, contents and auto insurance policies. Download this guide and learn how:
Climate change is impacting P&C risk
To move from a “detect-and-repair” to a “predict-and-prevent” mindset
Digital insurtech companies are introducing a new scale of competition into the insurance market, the likes of which have never been seen before. This guide explores why a digital customer lifecycle outlook will be pivotal for insurers’ success in the years to come. READ MORE ›
Over the past couple of years, traditional insurers and brokers have seen the threat of the digital renaissance continue to grow. Digitally progressive insurtech companies have brought the intuitive mobile buying experiences that make it easy for consumers to buy from their favorite brand or marketplace and keep coming back for more. And e-commerce giant Amazon themselves have entered the space which undoubtedly will impact the market and customer expectations even further.
Access this interactive guide and learn how to holistically future-proof your customer interactions, deepen your loyalty and deliver the digital experiences your customers expect. The guide uncovers:
Current limitations that undermine digital customer acquisition and onboarding efforts, prolong time to sale, and risk losing prospective customers to competitors
Outdated claims and servicing processes that generate friction between customers and insurance employees and complicate compliance
How ensuring a consistent end-to-end digital insurance experience throughout the lifecycle could allow insurers to enhance retention and maximize lifetime value
In this article, gain insights for highly effective implementation of mission critical digital initiatives. Success requires buy-in from internal constituents, a clear vision of goals, the ability to articulate the minimum viable product ? and much more. READ MORE ›
Download this article for industry expert advice to advance your organization beyond the limitations of its legacy systems and learn how to:
Create effective long-term plans
Develop clear digitization goals
Adopt a change-management mindset
View digitization as a journey
Establish an MVP to gain momentum and set your organization up for success
Who should read this? Insurance professionals seeking to advance agent and policyholder engagement and improve data insights with advanced digital capabilities.
Commercial policyholders are being exposed to weaknesses in their insurance coverages. How can you stay ahead of underinsurance, better inform your clients and make sure you’re not leaving revenue on the table? READ MORE ›
Buyers are exposed to a crisis - agents and brokers are supposed to sell peace of mind to businesses. However, the fallout of COVID-19 has exposed several weaknesses in commercial policyholders' insurance coverages. Market competition is also fierce for agents and brokers as insurtech companies threaten the way you do business. In this environment it’s essential to stay ahead of the issue of underinsurance and elevate your conversations with clients so they can make better-informed decisions.
Download this white paper to learn how to take the lead in solving the underinsurance problem for your clients. You will discover:
The common misconceptions clients have about their policies
The risks to commercial policyholders who are underinsured (and your agency)
Why it’s important to to become effective specialists in your clients' industry to understand the risks and better assess them
A step-by-step checklist to help you and your staff grow knowledge and experience in risk assessment to ensure your clients have the right coverage
Carriers are forced to continuously recalculate how to balance customer health concerns with critical revenue collections, policyholder relationships and complying with the industry’s new best practices. This white paper explores how COVID-19 continues to change billing and collecting premiums and how you can adapt to meet changing demands. READ MORE ›
The last two years have taught insurers a lot about the kinds of experiences policyholders don’t just want but expect. Balancing health concerns with steady revenue collections and policyholder retention efforts wasn’t easy – but, looking back, the pandemic revealed many ways insurers could improve critical processes like billing and collecting premium payments.
In this free ebook, we outline 6 of today’s billing best practices that can help insurance organizations retain and thrill policyholders, streamline internal processes, and conserve costs.
Download the guide now to learn:
How the successes and struggles of COVID-19 can improve the digital experiences we offer today
6 ways to remove friction from billing and collecting premium payments
3 tips to help historically non-digital policyholders transition to digital payments, and more
As digital transformation is key to remaining competitive in a fast-paced world, the task of modernizing IT systems is especially important for insurers. Download this guide and learn how you can embrace innovation while avoiding project failure in a legacy software conversion. READ MORE ›
From daily workflows to internal and external communications, software solutions improve efficiency and close procedural gaps. In the span of a few years, an off-the-shelf system may no longer meet the demands of daily workflows or new feature requests.
Download this guide and learn:
3 key identifiers of an outdated legacy system (other than age)
2 different approaches to legacy system conversions
3 common causes of legacy system conversion failure
How to avoid failure and grow your business with a tailored solution
Ensure you’re prepared to meet the challenges of evolving customer expectations. READ MORE ›
A key to unlocking opportunities to level up business efficiency and customer experience is understanding how today’s processes impact the experience of both customers and insurance employees. To this end, Lightico surveyed insurance professionals on their views of the changing insurance landscape, how their companies manage new policy sales and existing customer claims, and how accelerating these processes could make a difference.
Access this interactive report now for insights on what customers really want and what you need to do to meet those expectations. Key takeaways include:
The truth about mobile solutions
The slow reality of most claims processes
Ways to improve the sales pipeline
How to boost the bottom line
Why self-service options are a pain point for many customers
As the industry barrels into the future, get crucial information to help you enjoy success.
The insurance and reinsurance industry is re-shaping and re-tooling at a record pace. The most exciting digitization technology making waves in the industry today is the quoting API, which boosts efficiency and retention. Download this ultimate guide for carriers, MGA-MGUs and their partners to learn best practices for creating an insurance quoting API. READ MORE ›
Quote creation is one of the most important processes within commercial insurance yet quoting remains inefficient for much of the industry. The reason for this is a broad lack of digitalization with commercial brokers continuing to issue manual quote requests to carriers. But APIs are finding increased popularity in commercial insurance as a means to create a faster and more efficient quoting process.
For any broker or MGA-MGU considering creating a quoting API, this guide is for you. Download it now to learn:
What is an API (application program interface)?
Why APIs are the future of commercial insurance quoting
How APIs can boost retention, give you access to new business and unlock machine-assisted proposals
What will it take for you to develop a best-in-class quality program? Discover 7 secrets to ensure successful QA for your business. READ MORE ›
Creating an effective insurance quality program is one of the most important actions any carrier can take. In principle it’s quite simple – but flawless execution requires an organizational commitment to consistency, transparency and accountability.
Download this white paper for 7 secrets that are key to any successful claims or underwriting quality program - and most importantly, adaptable for any QA program regardless of your business’ size or specialty. These secrets will prompt you to ask:
In what areas is your current program leading or lagging?
Do you have any of these 7 secrets already in place?
Do you need to rethink your entire approach to quality?
Ultimately, your QA program is a living entity that is constantly evolving. Redefine the way your business approaches quality by moving beyond superficial metrics now!
This report discusses the challenges and opportunities impacting P&C insurance in 2022 and 12 trends that will drive the ability to provide a frictionless customer experience.
Accurately assessing roof condition is crucial for home insurers looking to reduce risk. Download this white paper and learn how to properly assess roof condition using aerial imagery data with important claims-driven context in order to underwrite appropriately, better manage risk and improve the customer experience.
While market trends always influence an insured’s ability to obtain coverage, determining policy pricing, terms and conditions is ultimately dependent on the unique exposures of the insured and the coverages desired. Download this white paper to learn factors to consider when selling or renewing D&O policies in order to best meet the insured’s needs.
Mid-market carriers are leveraging third-party service providers to accelerate their transformation. Download this white paper and learn how operational transformation solutions have evolved, allowing middle-market players to compete without having to undergo the organizational change that would have been required 10 years ago.
Only 16% of executives say their companies are successfully undergoing digital transformation. While there is no one-size-fits-all path to success, there are best practices that can give insurers a more deliberate approach to modernization, taking into account current needs and future goals. Download this white paper and learn 5 best practices to navigate the perils and promise of digital transformation.
With an overwhelming amount of information on AI, it can be difficult to unpack what it really is or how it can be applied to your business workflow. This white paper breaks down the major pressures on today’s P&C insurance industry and how AI can help combat them all at once.
The “Great Reshuffle” is placing pressure on insurance companies to improve technology within and prevent their best employees moving on to other insurance organizations. It is important to re-evaluate legacy systems and find a partner that can help transform the workplace so that employees are empowered, productive, effective and invested in their jobs. Download this white paper to learn strategies for succeeding during the Great Reshuffle.
Launching an MGA is a lengthy process, requiring multiple steps that often overlap or run in parallel. Download this quick start guide and learn 3 steps to set your new MGA up for success.
Emerging markets are growing fast, including hard-to-place risks that are served by specialty insurance in areas such as property risks, commercial auto, industry-specific risks and an influx of specialty purpose acquisition companies. Download this white paper to learn how to capture emerging risks and grow your book of business.
It’s a good time to be in the E&S market. Indeed, E&S typically fares well during cycles when the standard market is challenged -- and currently with loss trends, social inflation, and severe weather events, it’s safe to say that the P&C industry has certainly been challenged.
The latest electronic placement systems are built to help insurance agencies and brokerages eliminate common inefficiencies that consume their team’s time. By automating the time associated with data intake, quote chasing & comparisons, proposal development, and lead & renewal management, a well-designed system provides many benefits. Download this guide and learn more about the benefits of equipping brokers and agents with gold-standard digital distribution technology.
With advances in artificial intelligence and machine learning, it can be challenging to discern which technologies are right for your business. This guide will help you shift from a responsive to a proactive approach for mitigating P&C risk.
Digital insurtech companies are introducing a new scale of competition into the insurance market, the likes of which have never been seen before. This guide explores why a digital customer lifecycle outlook will be pivotal for insurers’ success in the years to come.
In this article, gain insights for highly effective implementation of mission critical digital initiatives. Success requires buy-in from internal constituents, a clear vision of goals, the ability to articulate the minimum viable product ? and much more.
Commercial policyholders are being exposed to weaknesses in their insurance coverages. How can you stay ahead of underinsurance, better inform your clients and make sure you’re not leaving revenue on the table?
Carriers are forced to continuously recalculate how to balance customer health concerns with critical revenue collections, policyholder relationships and complying with the industry’s new best practices. This white paper explores how COVID-19 continues to change billing and collecting premiums and how you can adapt to meet changing demands.
As digital transformation is key to remaining competitive in a fast-paced world, the task of modernizing IT systems is especially important for insurers. Download this guide and learn how you can embrace innovation while avoiding project failure in a legacy software conversion.
The insurance and reinsurance industry is re-shaping and re-tooling at a record pace. The most exciting digitization technology making waves in the industry today is the quoting API, which boosts efficiency and retention. Download this ultimate guide for carriers, MGA-MGUs and their partners to learn best practices for creating an insurance quoting API.
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