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Today, 72% of people use some form of social media, and for individuals aged between 18 and 49, the percentage is 86%. There’s no denying that it offers profound opportunities when it comes to fraud investigation. As people share every meal, workout, and vacation, finding proof of lies and fraudulent claims becomes much easier.

Download this white paper to learn how to use social media during an investigation and why Facebook (and Instagram) in particular is an indispensable investigative tool. You will discover:

• Types of claims to investigate using social media
• Important things to keep in mind when gathering evidence on social platforms
• How to generate defensible evidence 

Most insurers have mastered digitization basics and are able to process and share their data throughout their organizations. But many still struggle with how to leverage that data for competitive advantage, even those who have adopted new technologies. Why is that?  Insurers need to understand the end-to-end processes that serve their customers, where those processes break, and the capabilities that can actually enable them to benefit from modern automation technologies.

Download this white paper to learn how Digital Intelligence can enable you to refine your process efficiency and document management and join market leaders in intelligent digital transformation. You will discover how to:

• Overcome technology obstacles of implementing OCR and RPA solutions
• Understand where your processes are working – and where they are not – to improve quoting, underwriting, and claims management

Among consumers, self-service online portals have become the preferred way to get information and get things done - small business owners are no different. However, a direct-to-customer model works best when there is a balance between insured self-service and insurer expertise. Ultimately, there are many opportunities for insurers to both demystify insurance and make sure that businesses are adequately covered through a direct-to-customer model.

Download this article for three key components of a successful direct-to-customer experience. You will discover how to:

• Use simple language instead of technical jargon
• Streamline your product offerings 
• Augment your customer service system 

As customer attitudes and consumption patterns are changing, the insurance industry is expected to better align with customer needs and expectations. To ensure your profitability doesn’t suffer with these changes and shifting risks, it’s key that your segmentation and pricing models adapt to become customer-centric.  

Download this eBook to learn how to increase profitable growth by doing just that. You will discover how to:

• Use data and analytics to get a deeper understanding of your customers
• Understand product and risk changes to remain competitive
• Achieve a holistic and historical view of your business for accurate analyses of pricing and product offerings

Changing and upgrading core systems offers a unique opportunity to dramatically improve your overall business performance. Embracing this business intelligence (BI) opportunity with a collaborative approach enhances decision-making and streamlines data reporting. Unfortunately, sometimes it’s easier for P&C insurance companies to simply plug the BI gaps that emerge instead of considering the bigger-picture implications ahead of time.

Download this white paper to discover the four worst practices to avoid during core system upgrades. You’ll learn how to:

• Identify and avoid common pitfalls
• Improve profitability and empower your business
• Leverage data to develop strong business advantages
• And more…

P&C insurance companies are increasingly aware that digital transformation will help them stay relevant and competitive into the future. There is often an understanding that automating insurance processes can improve customer experience and reduce costs. Yet digitizing, done correctly, also has a positive effect on a wider range of KPIs that directly impact insurers’ bottom lines. 

Download this eBook for six KPIs that can be most easily improved using smart digital innovations and drive quick ROI. You will discover how to:

• Increase revenue per policyholder
• Decrease cost and time for claims processing
• Improve retention and renewal rates
• And more!

eSignatures have become an increasingly common part of the property and casualty industry over the last 20 years, but first generation systems that just add a signature box to a PDF may not cut it anymore. Today, customers shopping for insurance want to be able to effortlessly onboard from anywhere and expect to complete all aspects of the transaction quickly and instantly. By simplifying, and mobilizing the policy application or renewal process, you can get more contracts signed - especially in light of growing digital expectations developed during the coronavirus lockdowns. 

Download this guide to learn how to understand and fix the issues that may be hurting your new policy application completion rates. Topics include:

• How first-generation eSignature issues may be impacting insurance sales
• Growing opportunities to better serve new policyholders
• Advantages and ROI of next-gen eSignatures