Resource Center

In today’s increasingly competitive landscape, client business comes at a premium. You must work harder than ever to stand out – ensuring you grow your client base and retain the clients you already have. To make sure your business is on the right track, you need to understand how you currently operate: Is it more like a doctor or a dentist? If it’s not a dentist, you may want to reassess your business strategy.

Download this checklist now to get a better understanding of the two different approaches and what questions you need to ask yourself to make sure your business is positioned to grow. These questions include: 

• How often do you check in with clients?
• Do you work with your clients to understand where their risks are?
• What do you provide clients in regards to compliance?
• And more…

Make sure you treat your clients the way that best positions your organization for success. Find out why the dentist approach will help you build your business.

In addition to selling them the insurance policies they need, one way you can make your clients’ lives easier is by helping them to reduce their claims. Giving them tools to help mitigate risk can go a long way in this area, making it easier for you to retain clients and grow your business. Ideas to consider include:

• Automation of incident reporting and trend analysis
• Training to prevent future incidents
• Providing strategic guidance as you monitor problem areas

Download this checklist now for a comprehensive way to keep track of all the areas you can help protect your clients from risk, ranging from P&C risks to employment law risks.

Act now to prove your value and ensure clients can manage their insurance costs, have greater visibility into their own trends, and stay on top of regulatory requirements!

Even as the insurance industry continues to grow, many feel that saturation has led to agencies and brokers playing a zero-sum game. Taking on new customers can be both difficult and costly – often more expensive that retaining an existing customer. Additionally, the oversaturated market means customer loyalty is low, so you must have ways to differentiate yourself and show value.

Download this white paper to get a better understanding of what differentiators you can take advantage of, including:

• Unique selling propositions
• Value-add products that competitors don’t sell
• Proven, turnkey products and services

In this age of saturation, you can still grow your client base through effective differentiation. Act now to gain a head start on your competition!

The competitive market has everyone in the industry looking over their shoulder. There is a constant worry clients could up and replace you without notice and a trend toward pricing wars that reduces bottom lines. One solution is showing clients how to save in new and creative ways, such as through workplace safety. By offering advice outside of the policies you sell, you can help them reduce administrative costs and show your value beyond what clients expect.

Download this white paper now for insights on how you can stimulate sales despite higher competition and the downward trend of prices. Your clients will begin to see you as irreplaceable when you:

• Better capitalize on opportunities in the changing marketplace
• Give them an understanding of how safety can help their bottom line
• Offer tools that encourage clients to make safety a priority

Clients need to see your true value. Act now to stand out and show them why your relationship is more valuable than just the price they pay for policies.

As customer expectations for the insurance industry continue to grow, insurers must abandon their business-as-usual approach or they will not survive. Many of today’s customers prefer to go online to buy a policy, make billing inquiries or file claim. Fine-tuning existing marketing programs and updating products are no longer enough to bring success, innovation and speed-to-market are key. You need to effect real change in the three foundational areas to compete: efficiency, effectiveness and the customer experience.

Download this white paper now for a deep dive into specific challenges holding insurers back from embracing streamlined operations, as well as best practices for achieving successful process optimization. You will discover:

• What roadblocks you can expect and how to overcome them
• How to upgrade customer-facing processes and critical support functions
• The benefits of a shared-service model
• How you can go green the right way
• And much more… 

PLUS – Find out what rewards your organization will reap when you digitize. Better data and analysis will lead to a policyholder-centric approach that will help you grow more effectively!

In the changing market, pressure to exceed customer expectations, increased competition, greater diversity, and automated business processes continue to impact underwriting performance. For carriers targeting foreign or unlicensed drivers, these changes provide both challenges and opportunities. To compete, carriers need processes that meet customer expectations while effectively pricing and underwriting driver risk. 

Download this white paper now to get insights on how validation is the key to understanding and accurately pricing policies for unlicensed or foreign drivers. You will learn how to turn these insights into action and distinguish among drivers so you can:

• Protect against adverse selection
• Improve profitability by making intelligent pricing decisions and mitigating higher loss ratios
• Establish a winning acquisition strategy

Take steps now to enhance your viewpoint of individuals claiming foreign licenses – you’ll enable your organization to do a better job protecting against risk and take advantage of opportunities.

Insurers across the industry are adopting new tools to boost digital engagement which in turn helps meet customer expectations, strengthen relationships, and contributes to positive financial results through top-line growth and bottom-line profit. However, achieving these goals is not easy, and it’s difficult to know what success in digital engagement looks like. 

Download this white paper now to find out:

• How to turn reactive systems into systems that help agents engage proactively 
• What proactive digital engagement looks like and how to position your organization
• Key engagement touchpoints that link insurers with their agents and policy holders
• Five strategic questions for your organization to consider as you prepare and position for digital engagement
• And more! 

By answering key questions, and learning about critical digital engagement capabilities, you can set your organization on the best course to give customers what they want, need, and expect. With innovation you can leverage key moments in the customer journey and build your business!

In today’s digital era, insurance QA is undergoing an evolution that challenges manual QA techniques in favor of automated systems that reduce the redundancies and the time it takes to perform audits. QA automation is quickly becoming essential as the demands for better claims quality and more accurate data increase. Insurers need to find a more efficient way to assure quality now as the marketplace speeds ahead.

Download this white paper now to examine the challenges of manual audits and discover the top 5 benefits automated auditing  can provide. These include:

• Creating a consistent flow of information
• Prepopulation of claims data to increase speed
• Allowing you to access data in real time
• More flexibility and scope in your reporting
• Freedom from constantly relying on internal IT

Take steps now to learn what your organization needs and how you can eliminate manual, repetitive auditing tasks. Determine your requirements and seize the opportunity for automated QA to help improve your business.

The growing number of natural disasters in the U.S. aren’t just wreaking havoc on people’s commercial and personal property, they also make a direct hit on the insurance ecosystem. The increased workload continues to press insurers’ already strained resources. However, superior pre-planning can help you stay ahead of any crisis, which is why a catastrophe response plan (CRP) is crucial. Also known as a business continuity plan or a disaster management plan, a CRP can help you assess growth in catastrophe-prone areas and efficiently allocate resources to support your customers.

Download this white paper now to learn about six key steps you need to consider when developing a CRP. Even though every insurer’s CRP should differ based on region and risk, these items are universal and will ensure you’re prepared. They include: 

• Assembling a response team
• Monitoring growth in high-risk areas
• Maintaining non-catastrophe claims during an emergency
• Staying vigilant for fraud
• And more… 

Make sure you have the processes and procedures in place to reduce the chaos inherent with natural disasters so you can better serve your customers during an emergency.

While all industry players understand technology will play a major role in the digital future, actually transforming a business poses many complex challenges. Even after standardizing processes for collecting underwriting and claims data the trials continue as you figure out how to route the correct information to the relevant parties for processing. A key factor in making this seamless is understanding how to use robotic process automation (RPA) to bridge the gaps. But how do you know if RPA is working the way you need it to and do you understand how it will affect customers?

Download this white paper now to get a deep dive into the best practices you must consider to achieve success in a RPA implementation and what that looks like when you are finished. You will learn:

• How a good RPA system can benefit your business
• The best ways to incorporate RPA into your processes
• Common pitfalls and how to avoid them

It’s easy to say that new tools will allow the industry to evolve, but much harder to make sure you adopt and implement those tools correctly. Take steps now to make sure you are on the right path with RPA.

The headlines don’t seem to stop: Community after community in the U.S. is experiencing record flooding. While this has led to an increase in privately written flood insurance, shortcomings in the FEMA dataset make it difficult for insurers to properly assess true risk. You need a better way to map out the risk in certain areas so you can calibrate your loss history and write smart policies.

Download this white paper now to get insights on how to overcome incomplete/inconsistent data and supplement existing FEMA flood maps. New tools can help you simplify the process of underwriting flood policies and improve assessment of potential risks in any area of the lower 48 states through:

• Probabilistic risk assessment at 10-meter resolution across the U.S.
• River & coastal flood risks in one simple dashboard
• A comprehensive grid that represents flood frequency and intensity and gives you easy-to-use risk scores on a 1-10 scale

Many anticipate that the number of floods will only increase in the immediate future. Now is the time to embrace new methods to help properly assess and manage risk.

While wildfire is not the most common peril insurers deal with, it remains the costliest disaster on a per-claim basis and losses from wildfires in recent years have soared into the multiple billions of dollars. Accurately quantifying the risk to a property from wildfire can help prevent an insurer from writing risky policies that are most likely to file an expensive wildfire claim. 

Download this whitepaper now to get a better understanding of all the factors involved in wildfire risk and how you can more easily and correctly score this risk. You’ll learn:

• Why the human component of wildfires should be accounted for in models
• Reasons why topography is a huge issue
• Why many common approaches for natural hazards don’t apply

Wildfires will continue to be a big part of your claims moving forward - discover how to gauge the risk and write better policies now.

Everyone in the industry continues to be under pressure to make sure each dollar spent today will spur growth for tomorrow. Smart insurers know that even incremental technology changes can help them better meet evolving customer expectations and stay ahead of competitors. Now, more than ever, it is essential for your organization to embrace digital transformation, and ensure you are on the road to success in what is likely a multi-year journey.

Download this white paper to discover how choosing the right path now will set you on a course to leverage more complex technology, including automation and artificial intelligence in the future. You will learn:

• How to take the first fundamental step to standardize/optimize processes and digitize data
• The three phases necessary to embrace that first step
• What rewards the change can bring and how to recognize success

Take your organization to the next level by starting with review and optimization of your current workflows. This will help you establish a solid foundation and allow you to take advantage of other intelligent tech in the future.

In addition to selling them the insurance policies they need, one way you can make your clients’ lives easier is by helping them to reduce their claims. Giving them tools to help mitigate risk can go a long way in this area, making it easier for you to retain clients and grow your business. Ideas to consider include:

• Automation of incident reporting and trend analysis
• Training to prevent future incidents
• Providing strategic guidance as you monitor problem areas

Download this checklist now for a comprehensive way to keep track of all the areas you can help protect your clients from risk, ranging from P&C risks to employment law risks.

Act now to prove your value and ensure clients can manage their insurance costs, have greater visibility into their own trends, and stay on top of regulatory requirements!

The competitive market has everyone in the industry looking over their shoulder. There is a constant worry clients could up and replace you without notice and a trend toward pricing wars that reduces bottom lines. One solution is showing clients how to save in new and creative ways, such as through workplace safety. By offering advice outside of the policies you sell, you can help them reduce administrative costs and show your value beyond what clients expect.

Download this white paper now for insights on how you can stimulate sales despite higher competition and the downward trend of prices. Your clients will begin to see you as irreplaceable when you:

• Better capitalize on opportunities in the changing marketplace
• Give them an understanding of how safety can help their bottom line
• Offer tools that encourage clients to make safety a priority

Clients need to see your true value. Act now to stand out and show them why your relationship is more valuable than just the price they pay for policies.

Even as the insurance industry continues to grow, many feel that saturation has led to agencies and brokers playing a zero-sum game. Taking on new customers can be both difficult and costly – often more expensive that retaining an existing customer. Additionally, the oversaturated market means customer loyalty is low, so you must have ways to differentiate yourself and show value.

Download this white paper to get a better understanding of what differentiators you can take advantage of, including:

• Unique selling propositions
• Value-add products that competitors don’t sell
• Proven, turnkey products and services

In this age of saturation, you can still grow your client base through effective differentiation. Act now to gain a head start on your competition!