Resource Center

For many organizations, an OSHA visit can start a panic. This is especially true lately, with stories surfacing that OSHA inspectors are acting like revenue drivers who are actively looking for ways to hand out violations and fines. Many claim OSHA inspectors bait employees into giving a wrong answer so they can issue a citation. Knowing this, it’s essential your clients prepare for an OSHA visit before it takes place so they are ready, if and when it happens.

Listen to this on-demand webinar now to get insights on how to prepare for an OSHA inspection,specific intel on how the inspection may go, and what your clients need to do before, during, and after the visit. This includes:

• Identifying what their rights are 
• The importance of of recordkeeping
• How to treat inspectors, including the importance of an escort
• What inspectors can and cannot document and fine
• Ways to treat violations
• The top 10 issues that lead to violations

Make sure your clients are ready for an OSHA inspection at any time so they can avoid fines, and if there is a violation, that they know how to minimize the damage. Arm yourself with vital info now so you can guide them through this high-risk process.

When a request for a copy of a claim file comes in, it often gets put atop an already impossibly high stack. With the additional pressure to meet quotas and provide excellent customer service, claims professionals simply don’t have time for productivity black holes that can impact internal costs, and growth. You need solutions that help them focus on their core job functions by preserving their most valuable resource: time.

Download this white paper now for five key steps to streamline your process for fulfilling requests for copies of claim files. These include:

• Methods to log, track, and verify requests
• Better ways to retrieve claimant information
• How to ensure you only release authorized information
• Tactics to help you safeguard confidential data
• Defining what completing a request actually looks like

Help your adjusters decrease activities that are a huge drain on their time and help them maximize their productivity. Discover better ways to fulfill requests for copies of claim files and protect your bottom line.

Everyone loves “free” - but free may not be a good idea when it comes to your business. As you make insurance coverage decisions based on analysis of critical data and aerial imagery, you cannot afford to let false information undermine your underwriters’ efforts. Many carriers use free tools to help in the process, but that means underwriters may make critical decisions using inconsistent, outdated and low-resolution imagery designed for consumer navigation. These “free” tools could cost you money.

Download this white paper now to get insights on the importance of aerial imagery and how free versions could be sabotaging your entire process and hurting your bottom line. You will also learn:

• How a 160-year-old mutual insurance company suffered by using free aerial images
• Ways underwriters can build a holistic risk profile for every property they write
• Why spending money for images could ultimately save you money

Take steps now to ensure your underwriters have the  tools they need to write accurate, low risk policies. This protects your business and should positively affect your profits.

As the insurance industry begins a new decade, many carriers are focusing their investments on capabilities that will help them thrive in this increasingly fast-paced, data-driven market. Chief among those are artificial intelligence (AI) and machine learning (ML). To help improve business outcomes it’s crucial to understand how other insurance professionals are using these evolving tools, as well as the benefits they bring and potential challenges with implementation.

Download this white paper now for research that provides insights into AI and ML use among the top U.S. carriers. You will also learn more about:

• Industry perceptions of these technologies
• How AI and ML are helping carriers address 3 key business problems
• The 4 challenges adopters of these technologies are facing
• Where most carriers are leveraging these technologies and the tangible results/benefits they’re seeing 

AI and ML are more than just buzzwords in the insurance industry. These technologies can help streamline processes, better meet customer expectations and get more out of talent. Find out how your organization can reap the benefits through more efficient processes, better customer targeting and improved fraud detection.

You don’t become a top player in the market by doing what everyone else is doing. In a crowded marketplace where everyone offers the same P&C insurance products prioritizing client relationships over top-down sales numbers can help firms stand out among the rest. To do this you need a way to provide your agents value-added services that will help their customers  improve efficiencies and workplace safety outcomes easily.

Download this case study now to learn how one brokerage firm found success with a unique approach to agent development and support. You will discover how you can affordably offer agents:

• Training and recognition
• Access to an all-in-one risk management tool to help identify client pain points
• Value-added trainings and services they can offer to their customers

Comprehensive resources, powerful white-label tools, on-demand answers, and responsive support can change the game when it comes to meeting customers’ needs. Don’t wait for your competition to jump ahead of you, differentiate your organization now.

In today’s increasingly competitive landscape, client business comes at a premium. You must work harder than ever to stand out – ensuring you grow your client base and retain the clients you already have. To make sure your business is on the right track, you need to understand how you currently operate: Is it more like a doctor or a dentist? If it’s not a dentist, you may want to reassess your business strategy.

Download this checklist now to get a better understanding of the two different approaches and what questions you need to ask yourself to make sure your business is positioned to grow. These questions include: 

• How often do you check in with clients?
• Do you work with your clients to understand where their risks are?
• What do you provide clients in regards to compliance?
• And more…

Make sure you treat your clients the way that best positions your organization for success. Find out why the dentist approach will help you build your business.

In addition to selling them the insurance policies they need, one way you can make your clients’ lives easier is by helping them to reduce their claims. Giving them tools to help mitigate risk can go a long way in this area, making it easier for you to retain clients and grow your business. Ideas to consider include:

• Automation of incident reporting and trend analysis
• Training to prevent future incidents
• Providing strategic guidance as you monitor problem areas

Download this checklist now for a comprehensive way to keep track of all the areas you can help protect your clients from risk, ranging from P&C risks to employment law risks.

Act now to prove your value and ensure clients can manage their insurance costs, have greater visibility into their own trends, and stay on top of regulatory requirements!

Even as the insurance industry continues to grow, many feel that saturation has led to agencies and brokers playing a zero-sum game. Taking on new customers can be both difficult and costly – often more expensive that retaining an existing customer. Additionally, the oversaturated market means customer loyalty is low, so you must have ways to differentiate yourself and show value.

Download this white paper to get a better understanding of what differentiators you can take advantage of, including:

• Unique selling propositions
• Value-add products that competitors don’t sell
• Proven, turnkey products and services

In this age of saturation, you can still grow your client base through effective differentiation. Act now to gain a head start on your competition!

The competitive market has everyone in the industry looking over their shoulder. There is a constant worry clients could up and replace you without notice and a trend toward pricing wars that reduces bottom lines. One solution is showing clients how to save in new and creative ways, such as through workplace safety. By offering advice outside of the policies you sell, you can help them reduce administrative costs and show your value beyond what clients expect.

Download this white paper now for insights on how you can stimulate sales despite higher competition and the downward trend of prices. Your clients will begin to see you as irreplaceable when you:

• Better capitalize on opportunities in the changing marketplace
• Give them an understanding of how safety can help their bottom line
• Offer tools that encourage clients to make safety a priority

Clients need to see your true value. Act now to stand out and show them why your relationship is more valuable than just the price they pay for policies.

In today’s digital era, insurance QA is undergoing an evolution that challenges manual QA techniques in favor of automated systems that reduce the redundancies and the time it takes to perform audits. QA automation is quickly becoming essential as the demands for better claims quality and more accurate data increase. Insurers need to find a more efficient way to assure quality now as the marketplace speeds ahead.

Download this white paper now to examine the challenges of manual audits and discover the top 5 benefits automated auditing  can provide. These include:

• Creating a consistent flow of information
• Prepopulation of claims data to increase speed
• Allowing you to access data in real time
• More flexibility and scope in your reporting
• Freedom from constantly relying on internal IT

Take steps now to learn what your organization needs and how you can eliminate manual, repetitive auditing tasks. Determine your requirements and seize the opportunity for automated QA to help improve your business.

The growing number of natural disasters in the U.S. aren’t just wreaking havoc on people’s commercial and personal property, they also make a direct hit on the insurance ecosystem. The increased workload continues to press insurers’ already strained resources. However, superior pre-planning can help you stay ahead of any crisis, which is why a catastrophe response plan (CRP) is crucial. Also known as a business continuity plan or a disaster management plan, a CRP can help you assess growth in catastrophe-prone areas and efficiently allocate resources to support your customers.

Download this white paper now to learn about six key steps you need to consider when developing a CRP. Even though every insurer’s CRP should differ based on region and risk, these items are universal and will ensure you’re prepared. They include: 

• Assembling a response team
• Monitoring growth in high-risk areas
• Maintaining non-catastrophe claims during an emergency
• Staying vigilant for fraud
• And more… 

Make sure you have the processes and procedures in place to reduce the chaos inherent with natural disasters so you can better serve your customers during an emergency.

The headlines don’t seem to stop: Community after community in the U.S. is experiencing record flooding. While this has led to an increase in privately written flood insurance, shortcomings in the FEMA dataset make it difficult for insurers to properly assess true risk. You need a better way to map out the risk in certain areas so you can calibrate your loss history and write smart policies.

Download this white paper now to get insights on how to overcome incomplete/inconsistent data and supplement existing FEMA flood maps. New tools can help you simplify the process of underwriting flood policies and improve assessment of potential risks in any area of the lower 48 states through:

• Probabilistic risk assessment at 10-meter resolution across the U.S.
• River & coastal flood risks in one simple dashboard
• A comprehensive grid that represents flood frequency and intensity and gives you easy-to-use risk scores on a 1-10 scale

Many anticipate that the number of floods will only increase in the immediate future. Now is the time to embrace new methods to help properly assess and manage risk.

While wildfire is not the most common peril insurers deal with, it remains the costliest disaster on a per-claim basis and losses from wildfires in recent years have soared into the multiple billions of dollars. Accurately quantifying the risk to a property from wildfire can help prevent an insurer from writing risky policies that are most likely to file an expensive wildfire claim. 

Download this whitepaper now to get a better understanding of all the factors involved in wildfire risk and how you can more easily and correctly score this risk. You’ll learn:

• Why the human component of wildfires should be accounted for in models
• Reasons why topography is a huge issue
• Why many common approaches for natural hazards don’t apply

Wildfires will continue to be a big part of your claims moving forward - discover how to gauge the risk and write better policies now.

While wildfire is not the most common peril insurers deal with, it remains the costliest disaster on a per-claim basis and losses from wildfires in recent years have soared into the multiple billions of dollars. Accurately quantifying the risk to a property from wildfire can help prevent an insurer from writing risky policies that are most likely to file an expensive wildfire claim. 

Download this whitepaper now to get a better understanding of all the factors involved in wildfire risk and how you can more easily and correctly score this risk. You’ll learn:

• Why the human component of wildfires should be accounted for in models
• Reasons why topography is a huge issue
• Why many common approaches for natural hazards don’t apply

Wildfires will continue to be a big part of your claims moving forward - discover how to gauge the risk and write better policies now.

The headlines don’t seem to stop: Community after community in the U.S. is experiencing record flooding. While this has led to an increase in privately written flood insurance, shortcomings in the FEMA dataset make it difficult for insurers to properly assess true risk. You need a better way to map out the risk in certain areas so you can calibrate your loss history and write smart policies.

Download this white paper now to get insights on how to overcome incomplete/inconsistent data and supplement existing FEMA flood maps. New tools can help you simplify the process of underwriting flood policies and improve assessment of potential risks in any area of the lower 48 states through:

• Probabilistic risk assessment at 10-meter resolution across the U.S.
• River & coastal flood risks in one simple dashboard
• A comprehensive grid that represents flood frequency and intensity and gives you easy-to-use risk scores on a 1-10 scale

Many anticipate that the number of floods will only increase in the immediate future. Now is the time to embrace new methods to help properly assess and manage risk.