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As the insurance industry begins a new decade, many carriers are focusing their investments on capabilities that will help them thrive in this increasingly fast-paced, data-driven market. Chief among those are artificial intelligence (AI) and machine learning (ML). To help improve business outcomes it’s crucial to understand how other insurance professionals are using these evolving tools, as well as the benefits they bring and potential challenges with implementation.

Download this white paper now for research that provides insights into AI and ML use among the top U.S. carriers. You will also learn more about:

• Industry perceptions of these technologies
• How AI and ML are helping carriers address 3 key business problems
• The 4 challenges adopters of these technologies are facing
• Where most carriers are leveraging these technologies and the tangible results/benefits they’re seeing 

AI and ML are more than just buzzwords in the insurance industry. These technologies can help streamline processes, better meet customer expectations and get more out of talent. Find out how your organization can reap the benefits through more efficient processes, better customer targeting and improved fraud detection.

While the focus of industry-wide digital transformation is mostly on changing things for the better for customers, it’s important for insurers to understand that those upgrades may not be successful unless their backend gets a makeover too. The back-office often still has many manual processes and that can create a disconnect with an improved front-facing experience. This can hold back productivity, and inhibit innovation and scalability.

Download this white paper now to understand why improving your back-office is critical and the risks if you wait. You will learn:

• Six steps you should take to start your back-office transformation
• How a hybrid mailroom and scanning service can help, and how to implement it
• Ways to mitigate regulatory compliance violations and other risks as you move forward

Don’t let your focus on improving customer experiences force you to ignore crucial areas you need to modify in your internal operations. Take steps now to ensure your organization can surge into the future and streamline all areas of operations.

As the insurance marketplace becomes more crowded, organizations try to compete on customer experience, investing in better people, processes, and technology to stand out. Another key differentiator has to be the talent of those who work for your organization. This is why employee experience is becoming a new priority. It’s not just an HR function or perks like a ping-pong table in the break room. This starts with the day one experiences of a new employee and continues throughout their journey with your organization.

Download this white paper now to understand why employee experience must become a focus for insurers and how to more easily meet the expectations of an evolving (and increasingly Millennial) workforce. You’ll learn:

• Why providing a sense of purpose and connectedness is important
• What a top-notch employee experience can look like 
• About systems you can put in place to attract and retain top talent

Investment in employee experience makes a lot of sense in this competitive environment. Get the information you need to prioritize it now. 

You don’t become a top player in the market by doing what everyone else is doing. In a crowded marketplace where everyone offers the same P&C insurance products prioritizing client relationships over top-down sales numbers can help firms stand out among the rest. To do this you need a way to provide your agents value-added services that will help their customers  improve efficiencies and workplace safety outcomes easily.

Download this case study now to learn how one brokerage firm found success with a unique approach to agent development and support. You will discover how you can affordably offer agents:

• Training and recognition
• Access to an all-in-one risk management tool to help identify client pain points
• Value-added trainings and services they can offer to their customers

Comprehensive resources, powerful white-label tools, on-demand answers, and responsive support can change the game when it comes to meeting customers’ needs. Don’t wait for your competition to jump ahead of you, differentiate your organization now.

As you look for new ways to cut costs, increase efficiency, and reduce risk, shared services continues to emerge as a compelling solution. This business model involves simplifying, standardizing, and centralizing multiple back offices into a distinct entity. The shared-services entity can then treat different business units like customers, offering services that help streamline processes like claims, billing, and regulatory reporting. 

Download this white paper now to learn more about the benefits of a shared-services model and how you can leverage this strategy to improve your business. Benefits include:

• Cost savings by reducing complexity and improving standardization
• More solid foundations for growth with use of new technologies
• Faster innovation in volatile marketplaces 
• Enhanced customer communications

PLUS – you will get an overview of best practices that will help you create a roadmap to implement a shared-services model for your organization. Act now to position your company for the future by improving your agility and growth potential!

In today’s increasingly competitive landscape, client business comes at a premium. You must work harder than ever to stand out – ensuring you grow your client base and retain the clients you already have. To make sure your business is on the right track, you need to understand how you currently operate: Is it more like a doctor or a dentist? If it’s not a dentist, you may want to reassess your business strategy.

Download this checklist now to get a better understanding of the two different approaches and what questions you need to ask yourself to make sure your business is positioned to grow. These questions include: 

• How often do you check in with clients?
• Do you work with your clients to understand where their risks are?
• What do you provide clients in regards to compliance?
• And more…

Make sure you treat your clients the way that best positions your organization for success. Find out why the dentist approach will help you build your business.

In addition to selling them the insurance policies they need, one way you can make your clients’ lives easier is by helping them to reduce their claims. Giving them tools to help mitigate risk can go a long way in this area, making it easier for you to retain clients and grow your business. Ideas to consider include:

• Automation of incident reporting and trend analysis
• Training to prevent future incidents
• Providing strategic guidance as you monitor problem areas

Download this checklist now for a comprehensive way to keep track of all the areas you can help protect your clients from risk, ranging from P&C risks to employment law risks.

Act now to prove your value and ensure clients can manage their insurance costs, have greater visibility into their own trends, and stay on top of regulatory requirements!

Even as the insurance industry continues to grow, many feel that saturation has led to agencies and brokers playing a zero-sum game. Taking on new customers can be both difficult and costly – often more expensive that retaining an existing customer. Additionally, the oversaturated market means customer loyalty is low, so you must have ways to differentiate yourself and show value.

Download this white paper to get a better understanding of what differentiators you can take advantage of, including:

• Unique selling propositions
• Value-add products that competitors don’t sell
• Proven, turnkey products and services

In this age of saturation, you can still grow your client base through effective differentiation. Act now to gain a head start on your competition!

The competitive market has everyone in the industry looking over their shoulder. There is a constant worry clients could up and replace you without notice and a trend toward pricing wars that reduces bottom lines. One solution is showing clients how to save in new and creative ways, such as through workplace safety. By offering advice outside of the policies you sell, you can help them reduce administrative costs and show your value beyond what clients expect.

Download this white paper now for insights on how you can stimulate sales despite higher competition and the downward trend of prices. Your clients will begin to see you as irreplaceable when you:

• Better capitalize on opportunities in the changing marketplace
• Give them an understanding of how safety can help their bottom line
• Offer tools that encourage clients to make safety a priority

Clients need to see your true value. Act now to stand out and show them why your relationship is more valuable than just the price they pay for policies.

As customer expectations for the insurance industry continue to grow, insurers must abandon their business-as-usual approach or they will not survive. Many of today’s customers prefer to go online to buy a policy, make billing inquiries or file claim. Fine-tuning existing marketing programs and updating products are no longer enough to bring success, innovation and speed-to-market are key. You need to effect real change in the three foundational areas to compete: efficiency, effectiveness and the customer experience.

Download this white paper now for a deep dive into specific challenges holding insurers back from embracing streamlined operations, as well as best practices for achieving successful process optimization. You will discover:

• What roadblocks you can expect and how to overcome them
• How to upgrade customer-facing processes and critical support functions
• The benefits of a shared-service model
• How you can go green the right way
• And much more… 

PLUS – Find out what rewards your organization will reap when you digitize. Better data and analysis will lead to a policyholder-centric approach that will help you grow more effectively!

While all industry players understand technology will play a major role in the digital future, actually transforming a business poses many complex challenges. Even after standardizing processes for collecting underwriting and claims data the trials continue as you figure out how to route the correct information to the relevant parties for processing. A key factor in making this seamless is understanding how to use robotic process automation (RPA) to bridge the gaps. But how do you know if RPA is working the way you need it to and do you understand how it will affect customers?

Download this white paper now to get a deep dive into the best practices you must consider to achieve success in a RPA implementation and what that looks like when you are finished. You will learn:

• How a good RPA system can benefit your business
• The best ways to incorporate RPA into your processes
• Common pitfalls and how to avoid them

It’s easy to say that new tools will allow the industry to evolve, but much harder to make sure you adopt and implement those tools correctly. Take steps now to make sure you are on the right path with RPA.

Everyone in the industry continues to be under pressure to make sure each dollar spent today will spur growth for tomorrow. Smart insurers know that even incremental technology changes can help them better meet evolving customer expectations and stay ahead of competitors. Now, more than ever, it is essential for your organization to embrace digital transformation, and ensure you are on the road to success in what is likely a multi-year journey.

Download this white paper to discover how choosing the right path now will set you on a course to leverage more complex technology, including automation and artificial intelligence in the future. You will learn:

• How to take the first fundamental step to standardize/optimize processes and digitize data
• The three phases necessary to embrace that first step
• What rewards the change can bring and how to recognize success

Take your organization to the next level by starting with review and optimization of your current workflows. This will help you establish a solid foundation and allow you to take advantage of other intelligent tech in the future.