InsurTech Center

Brought to you by PropertyCasualty360

PropertyCasualty360’s InsurTech Center explores how innovative technologies are revolutionizing the business landscape and enabling insurance executives, carriers, agents, brokers, actuaries, risk managers and underwriters to thrive in the Digital Age.

Innovation
Customer Experience
Artificial Intelligence
Analytics & Data
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What is the right balance of digitization and human touch?

Zviki Ben Ishay | September 24, 2020

"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.

Best new cars for new drivers in 2020

Elana Ashanti Jefferson | September 24, 2020

Safety should remain top of mind when selecting a vehicle for a teenager or any other new driver.
Around the P&C insurance industry: September 23, 2020

Danielle Ling | September 23, 2020

News from CFC, Beazley, Zurich North America and more.
Mitigation: An essential step in any emergency response plan

Robert Watson | September 23, 2020

Effective mitigation efforts reduce risk and keep people, property and communities safe.

Growth in 5G and IoT presents new 'physical' cyber threats

Camilla Walker | September 23, 2020

Cyber-related incidents resulting in damage to physical property have the potential to become an issue as big as data theft or ransomware in the next few years.
Merging technology, claims & usage-based insurance

Nino Tarantino | September 22, 2020

As insurers begin to realize initial benefits from telematics implementations, additional return on investment becomes even more viable.
Facial recognition tech company challenges privacy class actions

Amanda Bronstad | September 21, 2020

Clearview AI, which provides photographic information to law enforcement, faces nearly a dozen privacy class-action lawsuits in New York and Illinois.
HSB study: Smartphones, connected tech invite cybercrime

Timothy Zeilman | September 18, 2020

The proliferation of connected technologies in homes and phones provide new pathways for hackers and other bad actors. Insurance can help.
Continuous underwriting can boost insurers' small-business relationships

Max Drucker | September 17, 2020

Here are six ways insurers can leverage technology-based solutions to enhance their services to small-business clients.
3 signs a reinsurance management system needs modernization

Phil Masin | September 17, 2020

A struggling reinsurance operation exhibits several indicators when there are inefficiencies.
WSIA to continue offering virtual education sessions

WSIA | September 17, 2020

The organization's fall 2020 education programs will all be presented virtually across multiple days.
Back to school: Finding peace & harmony — Part 1

Patricia L. Harman | September 16, 2020

Balancing work, school and home life requires patience, creativity and grace for working parents. Here are some tips to make the transition easier.
WSIA 2021 Insurtech Conference not just for technology professionals

WSIA | September 15, 2020

The event will focus exclusively on how tech is impacting the wholesale, specialty and surplus insurance lines industry.
How COVID-19 accelerated the move toward insurance agility

Frank Trainer | September 15, 2020

Tech upgrades pushed by the pandemic will lead to more efficient operations, happier employees, and enhanced collaboration and innovation.
Who's using what in P&C insurance: September 14, 2020

PC360 Staff Writer | September 14, 2020

Insurance technology news from Aviva, Toast, Hippo and more
AM Best highlights 2020's surplus lines market opportunities

Elana Ashanti Jefferson | September 14, 2020

To borrow words from one surplus lines thought leader: 'There are many possibilities before us in a dynamic and challenging market.'
Why a crisis is a tipping point for digital transformation

Priya Merchant | September 11, 2020

The insurance industry is facing the start of long-term change in how we consume, learn, socialize, and communicate.
Six questions with Markel Specialty President Bryan Sanders

Elana Ashanti Jefferson | September 10, 2020

Sanders is also president of the WSIA board of directors. Here, he talks about career-building and the pandemic's silver linings.
How specialty insurance interns made the most of 2020

Danielle Ling | September 10, 2020

The COVID-19 pandemic has impacted nearly every aspect of jobs, school and life, making remote work and learning the new norm.
Inside the proposed New York Privacy Act

Viola Trebicka, Serafina Concannon and Sophia Qasir | September 10, 2020

New York promises to change the privacy landscape with its proposed bill, increasing consumer protections as well as compliance burdens on companies.
Around the P&C insurance industry: September 9, 2020

Danielle Ling | September 09, 2020

News from One80 Intermediaries, Ryan Specialty Group, Cowbell Cyber and more.
Forbes: Top P&C insurance employers for women

Elana Ashanti Jefferson | September 08, 2020

According to the U.S. Bureau of Labor Statistics, just over half of insurance agents are women.
Who's using what in P&C insurance: September 7, 2020

PC360 Staff Writer | September 07, 2020

Insurance technology news from USAA, Central Insurance, Protecdiv and more.
How fraudsters use 'fake news' and social media to misinform

Perry Carpenter | September 04, 2020

Junk news is far more likely to go viral and the bad guys know it.
Three ways AI can tackle the claims adjuster staffing gap

Thomas Ash | September 03, 2020

Insurance firms that focus on artificial intelligence can leverage innovation to attract a new generation of professionals.
Is your digital transformation plan dashed or doable?

Priya Merchant | September 02, 2020

The pandemic is forcing insurance pros to reevaluate their digital initiatives to figure out what to start, continue, or stop.
The E&S insurance market is having its best, worst year

Elana Ashanti Jefferson | September 02, 2020

2020 was tailor-made for E&S insurance market players to write their own 'Silver Linings Playbook.'
Around the P&C insurance industry: September 2, 2020

Danielle Ling | September 02, 2020

News from CFC, ReSource Pro, MGA Systems and more.
'Gotcha — you've been hacked!': Handling a cyber claim

Graeme Newman | September 02, 2020

Successful cyberattacks can lock down data and computer access, and stop a company's operations in seconds.
Expanding options in insurance digital communications

Mark Breading | September 01, 2020

Providing a rich set of insurance communications options is an important ingredient in improving customer experiences.
How InsurTechs pushed the evolution of insurance M&A

Lisa Smith and Holden Chang | September 01, 2020

Hippos, Sails and Lemonade: Historically, insurance M&As faced challenges achieving economies of scale due to a lack of technology or assets.
Cybersecurity, workers' comp and the defense supply chain

Jim McConnaughhay | September 01, 2020

WCI Cybersecurity Forum will examine updated federal cybersecurity regulations that impact workers' comp.
Who's using what in P&C insurance: August 31, 2020

PC360 Staff Writer | August 31, 2020

Insurance technology news from Church Mutual, Topa Insurance Company, Snapsheet and more.
Deadline Extended: 2020 Agency of the Year Awards

Elana Ashanti Jefferson | August 31, 2020

NU Property & Casualty magazine is using the 2020 Agency of the Year Awards to spotlight stories of resilience during the global pandemic.
Scammers grow more scrupulous during COVID-19 pandemic

Melanie Waddell | August 28, 2020

Con artists follow the headlines, so it should be no surprise that COVID-related scams are on the rise.
Insurers are adapting new digital payment capabilities

Karen Furtado | August 27, 2020

Insurance customers want claims payments at the 'speed of light.' Will insurers deliver?
4 questions to ask about your agency management system

Zach Weeks | August 27, 2020

These questions can help guide insurance agency owners towards the right solution for their operation and clients.
FBI tips to avoid 'Business Email Compromise' fraud

Shari Claire Lewis | August 27, 2020

A recent report from the FBI's Internet Crime Complaint Center found that email fraud resulted in the highest reported losses.
Around the P&C insurance industry: August 26, 2020

Danielle Ling | August 26, 2020

News from CFC, Wagmo, Crum & Forster and more.
Five major challenges of insurance digital transformation

Priya Merchant | August 26, 2020

Insurance players must become accustomed to these challenges as a way of doing business to thrive — and survive.
NAIC officially adopts artificial intelligence principles

Allison Bell | August 26, 2020

The guidelines emphasize the importance of accountability, compliance, transparency, and safe, secure and robust outputs.
The fine print: California finalizes, enacts data privacy rules

Mike Scarcella | August 26, 2020

Proposition 24, the California Privacy Rights Act, was written by many of the same proponents of the Consumer Privacy Act.
Fitch: First-half 2020 saw record drop in auto claims

Heather Turner | August 25, 2020

New data shows how pandemic-related changes in driving behaviors have had a positive impact on auto insurer profits.
Hackers can now unleash physical damages, personal injury

Michael H. Sampson | August 25, 2020

Here's how insurance pros can help prepare clients for a dangerous and costly 'cyber-physical attack.'
Alcohol, Meat Loaf and auto insurance comparison shopping

Jaimie Pickles, Kevin Leslie and David Dou | August 24, 2020

Beginning in mid-March, auto insurance comparison shopping activity took off like a 'Bat Out of Hell.'
Who's using what in P&C insurance: August 24, 2020

PC360 Staff Writer | August 24, 2020

News from EIS Group, Sapiens, Loadsure, Origami Risk, and more.
Paying claims in a COVID-19 world

Elisa Logan | August 24, 2020

Protecting policyholders and meeting their service expectations will require updating the payment process for claims.
Online learning comes with its own risks, insurance needs

Heather Schaaf | August 24, 2020

Since 2005, U.S. schools have lost 24.5 million records in data breaches.
How to create a strong brand identity and marketing strategy for today

Danielle Ling | August 21, 2020

Successful marketing is what causes a client to choose one broker over another.
Digital pricing innovations for a post-COVID-19 transformation

Doug McElhaney | August 21, 2020

A recent analysis by McKinsey & Co. identified five levels of insurance-pricing innovation and transformation.
Around the P&C insurance industry: August 19, 2020

Danielle Ling | August 19, 2020

News from Nationwide, Coalition, Risman Insurance Agencies and more.
10 success factors for branding your insurance business – Part 3

Danielle Ling | August 19, 2020

In part three of this podcast series, marketing expert Peter Van Aartrijk shares the 'Powers' involved in creating a strong insurance brand.
How to protect cargo during the 2020 hurricane season

Karen Griswold | August 18, 2020

Any cargo-risk mitigation measures undertaken during the current hurricane season must reflect ongoing threats to the global supply chain.
P&C insurers are using innovation to build resilience in 2020

Erwann Michel-Kerjan | August 17, 2020

Digital distribution is no longer just a differentiator. It's a matter of survival for insurance carriers.
Who's using what in P&C insurance: August 17, 2020

PC360 Staff Writer | August 17, 2020

News from Semsee, Origami Risk, BITS, and more.
How the pandemic reshaped insurance digital investment priorities

Deb Smallwood | August 17, 2020

Which digital investments are delivering high value for today's insurance businesses, and which are not?
Prepare for slower data breach detection, higher costs with remote workforce

Victoria Hudgins | August 17, 2020

As more remote employees spread corporate data across personal electronics and services, data incident monitoring and compliance will be hindered.
California takes workers' comp claims online during pandemic

Hannah Smith | August 14, 2020

Digital tools such as this are relevant not only in the workers' compensation space but across the entire insurance industry.
Learn, connect and grow at upcoming WCIvirtual conference

Julie Fetherman | August 14, 2020

Instructional networking conferences like this one have had to create engaging online platforms to educate and support their industries.
The true cost of a non-digital P&C claims process

Zviki Ben Ishay | August 13, 2020

Insurance providers may be losing funds during the claims process as a result of out-dated legacy platforms.
Some firms may take remote-worker productivity tracking too far

Steve Black | August 13, 2020

Just how much leeway do employers have when it comes to tracking employee productivity during this expanded work-from-home era?
Beware of phishing scams

Patricia L. Harman | August 13, 2020

Smart fraudsters are using emails that appear to be from reputable companies to capture personal data.
How a Smart Home Is the Secret to Reducing Property Risk

Notion (Sponsored) | August 12, 2020

The smart home insurance market has transformed in recent years, and it's clear that a one-size-fits-all approach no longer works.
Around the P&C insurance industry: August 12, 2020

vtariyal | August 12, 2020

News from Kennedys, NAMIC, Brightway Insurance, and more.
New wildfire mitigation tech insurance pros should know

Scott H. Steinmetz, P.E. | August 12, 2020

Risk management experts can now capitalize on scientifically supported insights into wildfire mitigation, monitoring, reporting and response.
Safe+Sound Week: The key role of compliance, safety training

Colby Lane | August 11, 2020

The modern workforce has seldom struggled under such pervasive worry as it does today.
Defining a 'new normal' for insurance service

Ben Bengtson and Michael Clifton | August 11, 2020

As P&C insurers manage claims in the post-pandemic environment, they will need to utilize their digital assets.
Who's using what in P&C insurance: August 10, 2020

PC360 Staff Writer | August 10, 2020

News from IAT Insurance Group, Valkyrie, Sapiens, and more.
Why InsurTech matters more than ever

Samir Gulati | August 10, 2020

Changing customer expectations highlight the need for insurers to be agile in adapting and implementing new technology.
Rising above adversity: Apply now for NU's 2020 Agency of the Year Awards

Elana Ashanti Jefferson | August 10, 2020

We want to share stories from best-in-class insurance agencies that have thrived in the face of challenges during this extraordinary pandemic year.
Insurer strategies to manage new communication technology

Mark Breading | August 07, 2020

The big question for insurers is how to leverage the right mix of technology options across the enterprise.
How COVID-19 has impacted international data privacy laws

Victoria Hudgins | August 07, 2020

Some countries are acknowledging the pandemic's business disruption by altering plans for new privacy legislation.
IT issues as insurance shifts to a permanent remote workforce

Marivi Stuchinsky | August 06, 2020

Many insurance carriers do not have the digital tools and platforms available to enable employees to work entirely remotely.
Around the P&C insurance industry: August 5, 2020

Danielle Ling | August 05, 2020

News from Nationwide, Quadient, Appulate, Next Insurance, and more.
Be an insurance Netflix, not a Blockbuster

Alex Zuckerman | August 04, 2020

One of Blockbuster's biggest failures was that it failed to harness the latest technology to achieve digital transformation.
Urge auto insurance customers to use these 11 safety features

Elana Ashanti Jefferson | August 04, 2020

Many drivers disable the anti-accident features in their cars, trucks or motorcycles because they say the tech is annoying or distracting.
Treating injured workers like family

Elana Ashanti Jefferson | August 04, 2020

Disputes at work can be just as heartbreaking as familial riffs. Any dispute that grows out of an on-the-job accident can add insult to a literal injury.
The art of reducing worker risk

Rosalie L. Donlon, Elana Ashanti Jefferson and Heather Turner | August 03, 2020

Meet the winners of NU Property & Casualty's 2020 Excellence in Workers' Compensation Risk Management Award.
Who's using what in P&C insurance: August 3, 2020

Denny Jacob | August 03, 2020

News from Penn National Insurance, Scottish American, Brown & Brown and more.
Virtual delivery: The new normal for InsurTech operations

Matt Foster | August 03, 2020

System implementations for insurers once conducted in-person are now handled remotely, offering access to broader resources.
Challenges and solutions in streamlining the P&C claims experience

Tal Daskal | July 30, 2020

To compete with customer-oriented disruptors, insurers need to step up their game and provide intuitive, user-friendly, and fully digital claims processes.
Disruptive innovation in small business insurance

Amit Sharma, Shubham Dangayach, Pratima Bakshi and Varun Balutia | July 30, 2020

Analytics-driven insurance solutions can help mitigate the evolving challenges produced by the COVID-19 pandemic.
Is Lemonade or Tesla the biggest insurance disruptor?

Mark Breading | July 30, 2020

How do these two companies compare in leading insurance-industry transformation?
New tools for managing cybersecurity

Michelle Drolet | July 30, 2020

With malware continuing to grow even more sophisticated, insurers and their clients are finding new tools to address these risks.
Uncovering a major blind spot in captive carrier marketing

Nick Hedges | July 29, 2020

In the battle for new customers, captive insurance carriers are stumbling at a critical touch-point in the consumer purchase journey.
Around the P&C insurance industry: July 29, 2020

Danielle Ling | July 29, 2020

News from Coalition, HGGC, Hilb Group, and more.
The opportunity at hand for digital-first insurance vendors

Elana Ashanti Jefferson | July 28, 2020

Aclaimant CEO David Wald talks about how the right data decreases insurance costs and the talent it takes to generate those insights.
Legislation affects breaches involving insureds' information

Thomas Moran | July 28, 2020

Virginia's new Insurance Data Security Act imposes monitoring, reporting and disclosure requirements for carriers handling policyholder data.
Who's using what in P&C insurance: July 27, 2020

Denny Jacob | July 27, 2020

News from CNA, Simply Easier Payments, Acuity Insurance, and more.
A dozen steps: Insurance agency cybersecurity compliance

Elana Ashanti Jefferson | July 27, 2020

The Big "I" Agents Council for Technology recently updated its free cybersecurity guide for insurance agencies. It includes these insights.
Insurers should focus on three areas to win with telematics

Adam Hudson | July 24, 2020

Insurance carriers often ask: 'What is the most important thing we should do with telematics?'
7 keys to succeeding in today's insurance climate

Bryan Falchuk | July 24, 2020

Leaders at several insurance companies share what they've learned about the path to innovation and how to keep moving forward.
Telehealth growth amid the COVID-19 pandemic

Emily Payne | July 24, 2020

Will telemedicine maintain its popularity once the pandemic is over?
Digital technology adoption steady among independent agencies, brokerages

Denny Jacob | July 23, 2020

A study shows 51% of agencies and brokerages have a digital strategy; however, smaller agencies are less likely to have one.
How parametric products could impact traditional insurance

Doug Carsley, Yulu Shi and Lisa Smith | July 22, 2020

Insurers are increasingly leap-frogging traditional products with new approaches to avoid processing costs and keep claims cycles short and efficient.
Around the P&C insurance industry: July 22, 2020

PC360 Staff Writer | July 22, 2020

News from Mercury Insurance, BrokerTech Ventures, Crawford & Co., and more.
Prepare for the virtual home insurance revolution with a mobile claims app

Brian Levine | July 21, 2020

Now is the right time for providers to make essential processes, like claim assessments and home inspections, contactless via a virtual app.
Report: Companies' investments in RMIS are on the rise

Heather Turner | July 21, 2020

A new report finds that one-third of employers are investing more than $100K annually in risk management information systems as capabilities expand.
Coretech (finally) lets insurers leverage InsurTech innovation

Tony Grosso | July 20, 2020

In the new digital insurance ecosystem, everything — from capabilities and services to product offerings — is connected to the customer experience.
The journey of a commercial claim with AI

Ji Li | July 20, 2020

Emerging tech is helping to make massive loads of claims data more useful for adjusters to enable better outcomes.

What is the right balance of digitization and human touch?

Zviki Ben Ishay | September 24, 2020

"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.

Around the P&C insurance industry: September 23, 2020

Danielle Ling | September 23, 2020

News from CFC, Beazley, Zurich North America and more.
WSIA 2021 Insurtech Conference not just for technology professionals

WSIA | September 15, 2020

The event will focus exclusively on how tech is impacting the wholesale, specialty and surplus insurance lines industry.
Around the P&C insurance industry: September 9, 2020

Danielle Ling | September 09, 2020

News from One80 Intermediaries, Ryan Specialty Group, Cowbell Cyber and more.

Is your digital transformation plan dashed or doable?

Priya Merchant | September 02, 2020

The pandemic is forcing insurance pros to reevaluate their digital initiatives to figure out what to start, continue, or stop.
Around the P&C insurance industry: August 26, 2020

Danielle Ling | August 26, 2020

News from CFC, Wagmo, Crum & Forster and more.
Digital pricing innovations for a post-COVID-19 transformation

Doug McElhaney | August 21, 2020

A recent analysis by McKinsey & Co. identified five levels of insurance-pricing innovation and transformation.
How to create a strong brand identity and marketing strategy for today

Danielle Ling | August 21, 2020

Successful marketing is what causes a client to choose one broker over another.
10 success factors for branding your insurance business – Part 3

Danielle Ling | August 19, 2020

In part three of this podcast series, marketing expert Peter Van Aartrijk shares the 'Powers' involved in creating a strong insurance brand.
How a Smart Home Is the Secret to Reducing Property Risk

Notion (Sponsored) | August 12, 2020

The smart home insurance market has transformed in recent years, and it's clear that a one-size-fits-all approach no longer works.
Be an insurance Netflix, not a Blockbuster

Alex Zuckerman | August 04, 2020

One of Blockbuster's biggest failures was that it failed to harness the latest technology to achieve digital transformation.
Is Lemonade or Tesla the biggest insurance disruptor?

Mark Breading | July 30, 2020

How do these two companies compare in leading insurance-industry transformation?
How parametric products could impact traditional insurance

Doug Carsley, Yulu Shi and Lisa Smith | July 22, 2020

Insurers are increasingly leap-frogging traditional products with new approaches to avoid processing costs and keep claims cycles short and efficient.
Coretech (finally) lets insurers leverage InsurTech innovation

Tony Grosso | July 20, 2020

In the new digital insurance ecosystem, everything — from capabilities and services to product offerings — is connected to the customer experience.
Zurich Innovation Championship names its 2020 finalists

Heather Turner | July 17, 2020

The finalists bring "bold ideas to address challenges of the next generation," says Zurich.
Lemonade introduces new pet insurance product

Heather A. Turner | July 16, 2020

Lemonade's pet insurance is poised to shake-up a rapidly growing market, with policies starting at $12 a month.
Build a better brand: 10 success factors for branding your insurance business

Danielle Ling | July 15, 2020

In this podcast series, marketing expert Peter Van Aartrijk outlines 10 key steps to building a strong insurance brand.
Insurance events & conferences: Summer 2020

Heather Turner | June 29, 2020

Here are the P&C insurance events to have on your radar this July-September.
Philanthropy in the new normal: Taking charitable events and volunteering virtual

Betsy Myatt | June 12, 2020

Insurers must find innovative ways to engage and motivate their employees to continue to give back to their communities.
Insurance Speak: 10 essential factors for successful brand-building

Danielle Ling | June 03, 2020

In a four-part series, marketing expert Peter Van Aartrijk outlines 10 key steps to building a strong insurance brand.
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
System makeover: Insurance technology market update

Denny Jacob | June 01, 2020

The pros outweigh the cons for insurance carriers and agencies looking to make technology upgrades in 2020.
COVID-19 will speed up insurer tech upgrades: Majesco CEO

Allison Bell | June 01, 2020

Adam Elster expects the crisis to slow deals now but boost sales later.
AI and CSP: Keys to digital transformation in insurance

Christopher McLaughlin | May 25, 2020

Here are three ways that technology helps drive innovation in the midst of disruption.
The case for more coverage transparency

Karen Pauli | May 25, 2020

Pandemic coverage disputes have created a challenge for insurance as well as an opportunity to quickly launch innovative new coverage options.
How insurer innovation is supporting adjusters during the pandemic

Samir Gulati | May 18, 2020

The property & casualty industry has benefited by stepping up innovation during the COVID-19 crisis.
COVID-19 supercharged insurance industry digital adoption

Jason Verlen | May 11, 2020

The pandemic catalyzed carriers to reset priorities and accelerate greater adoption of digital tools for claims processing.
12 InsurTechs selected for Lloyd's Lab's fourth cohort

Denny Jacob | April 30, 2020

The twelve successful teams were selected after presenting their ideas during a virtual pitch day on April 2.
Setting a strategic course for InsurTech transformation

Vivek Sethia | March 30, 2020

There are numerous decisions to make when implementing new technology and CEOs are expected to set a successful strategic course.
The power of disruption: Digital transformation in insurance

Sumit Taneja and Rupesh Malik | March 20, 2020

The emerging roles of AI technologies for the insurance market are creating new opportunities for innovation.
Innovation for insurers begins in the back office

Charlie Newark-French | March 20, 2020

Insurance forms, documents and supplemental materials won't be going away anytime soon.
How insurers can successfully achieve true digital transformation

Colleen Wells | March 16, 2020

Too many insurers see digitization as the route to solve specific business problems without realizing that it must be the core of a holistic framework.
In the insurance 'Game of Thrones,' innovators reign supreme

Kirstin Marr | January 28, 2020

Insurers today must be savvy about applying performance-enhancing technologies and fostering organization-wide innovation.

What is the right balance of digitization and human touch?

Zviki Ben Ishay | September 24, 2020

"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.

Around the P&C insurance industry: September 23, 2020

Danielle Ling | September 23, 2020

News from CFC, Beazley, Zurich North America and more.
Continuous underwriting can boost insurers' small-business relationships

Max Drucker | September 17, 2020

Here are six ways insurers can leverage technology-based solutions to enhance their services to small-business clients.
Back to school: Finding peace & harmony — Part 1

Patricia L. Harman | September 16, 2020

Balancing work, school and home life requires patience, creativity and grace for working parents. Here are some tips to make the transition easier.

Why a crisis is a tipping point for digital transformation

Priya Merchant | September 11, 2020

The insurance industry is facing the start of long-term change in how we consume, learn, socialize, and communicate.
Is your digital transformation plan dashed or doable?

Priya Merchant | September 02, 2020

The pandemic is forcing insurance pros to reevaluate their digital initiatives to figure out what to start, continue, or stop.
Expanding options in insurance digital communications

Mark Breading | September 01, 2020

Providing a rich set of insurance communications options is an important ingredient in improving customer experiences.
Insurers are adapting new digital payment capabilities

Karen Furtado | August 27, 2020

Insurance customers want claims payments at the 'speed of light.' Will insurers deliver?
4 questions to ask about your agency management system

Zach Weeks | August 27, 2020

These questions can help guide insurance agency owners towards the right solution for their operation and clients.
Around the P&C insurance industry: August 26, 2020

Danielle Ling | August 26, 2020

News from CFC, Wagmo, Crum & Forster and more.
Alcohol, Meat Loaf and auto insurance comparison shopping

Jaimie Pickles, Kevin Leslie and David Dou | August 24, 2020

Beginning in mid-March, auto insurance comparison shopping activity took off like a 'Bat Out of Hell.'
Who's using what in P&C insurance: August 24, 2020

PC360 Staff Writer | August 24, 2020

News from EIS Group, Sapiens, Loadsure, Origami Risk, and more.
Around the P&C insurance industry: August 19, 2020

Danielle Ling | August 19, 2020

News from Nationwide, Coalition, Risman Insurance Agencies and more.
The true cost of a non-digital P&C claims process

Zviki Ben Ishay | August 13, 2020

Insurance providers may be losing funds during the claims process as a result of out-dated legacy platforms.
How a Smart Home Is the Secret to Reducing Property Risk

Notion (Sponsored) | August 12, 2020

The smart home insurance market has transformed in recent years, and it's clear that a one-size-fits-all approach no longer works.
Around the P&C insurance industry: August 12, 2020

vtariyal | August 12, 2020

News from Kennedys, NAMIC, Brightway Insurance, and more.
Why InsurTech matters more than ever

Samir Gulati | August 10, 2020

Changing customer expectations highlight the need for insurers to be agile in adapting and implementing new technology.
Insurer strategies to manage new communication technology

Mark Breading | August 07, 2020

The big question for insurers is how to leverage the right mix of technology options across the enterprise.
IT issues as insurance shifts to a permanent remote workforce

Marivi Stuchinsky | August 06, 2020

Many insurance carriers do not have the digital tools and platforms available to enable employees to work entirely remotely.
Around the P&C insurance industry: August 5, 2020

Danielle Ling | August 05, 2020

News from Nationwide, Quadient, Appulate, Next Insurance, and more.
Challenges and solutions in streamlining the P&C claims experience

Tal Daskal | July 30, 2020

To compete with customer-oriented disruptors, insurers need to step up their game and provide intuitive, user-friendly, and fully digital claims processes.
Uncovering a major blind spot in captive carrier marketing

Nick Hedges | July 29, 2020

In the battle for new customers, captive insurance carriers are stumbling at a critical touch-point in the consumer purchase journey.
7 keys to succeeding in today's insurance climate

Bryan Falchuk | July 24, 2020

Leaders at several insurance companies share what they've learned about the path to innovation and how to keep moving forward.
Insurers should focus on three areas to win with telematics

Adam Hudson | July 24, 2020

Insurance carriers often ask: 'What is the most important thing we should do with telematics?'
Prepare for the virtual home insurance revolution with a mobile claims app

Brian Levine | July 21, 2020

Now is the right time for providers to make essential processes, like claim assessments and home inspections, contactless via a virtual app.
Coretech (finally) lets insurers leverage InsurTech innovation

Tony Grosso | July 20, 2020

In the new digital insurance ecosystem, everything — from capabilities and services to product offerings — is connected to the customer experience.
Policyholders key to winning commercial P&C insurance strategy

Marie Carr, Joseph Calandro and Francois Ramette | July 16, 2020

Current events have significantly accelerated the rise of the policyholder.
When insurance goes virtual...

Patricia L. Harman | July 15, 2020

Insurers will need to adjust to the possibility of continued remote work and create policies to protect adjusters in the field.
Build a better brand: 10 success factors for branding your insurance business

Danielle Ling | July 15, 2020

In this podcast series, marketing expert Peter Van Aartrijk outlines 10 key steps to building a strong insurance brand.
Four insurance data trends to follow

Andy Yohn | July 14, 2020

Ready or not, technology and telematics data is changing the auto insurance industry (and its claims processes) as we know it.
Why customer-facing tech is now key for insurance brokers

Zviki Ben Ishay | July 14, 2020

When tech works well on the front-end, brokers can maintain their market advantage even in the face of new competition.
Forbes: Top auto insurance-carrier mobile apps

Elana Ashanti Jefferson | July 13, 2020

Forbes magazine recently evaluated car insurance-company mobile apps with consumer convenience in mind.
J.D. Power: Top P&C insurers for digital experience in 2020

Elana Ashanti Jefferson | July 07, 2020

Insurance carriers recognize that today's customers and prospects are seeking out preferred brands largely via web and mobile.
The SEO trends insurance agencies need to know

Ashley Goodrich | July 06, 2020

Focusing on SEO is an essential element of any digital marketing plan.
Setting up for success in an unpredictable world

Tom Harrington | June 30, 2020

While insurers need to do what they can to hold onto their valued customers, they don't need to put their own organizations at risk.
Simple insurance marketing strategies you can start today

Joey Giangola | June 24, 2020

Right now, every contact you have matters. How are you going to communicate with them going forward?
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
Making a dent in customer claims using the power of human contact

Fara Haron | May 26, 2020

For customers, both analog and digital channels are equally important when they are looking for insurance support.
Insurance agency survival strategies: Lessons from COVID-19

Jeff Arnold | May 21, 2020

We were prepared to manage a business interruption event. We did not expect a revenue interruption event.
Around the P&C insurance industry: May 20, 2020

Danielle Ling | May 20, 2020

News from CyberCube, HUB, Agero and more.
How to fix your high traffic, low conversion insurance website

Darmini Kara | May 15, 2020

Even agency webpages that produce a high number of sessions can struggle to convert traffic into leads.
Crisis advantage: How real-time alerts reduce the impact of a brand crisis

Michael Affronti | May 12, 2020

In today's information economy, companies must take advantage of AI to identify relevant information in real-time.
Measure what matters: Building a customer feedback program that works

Mathieu Pirio | May 11, 2020

Now more than ever, maintaining a tight feedback loop will be key (and the learnings relevant for years to come).
How insurers and brokers are working together during the pandemic

Heather Turner | May 08, 2020

The COVID-19 crisis hasn't changed the number-one priority for brokers and insurers — serving clients.
Willis Towers Watson forms specialized team to assist distressed clients

Heather A. Turner | May 07, 2020

Organizations today face unprecedented risks and market volatility.
Insurance Speak: As M&A activity booms, here's what agency owners must know

Danielle Ling | May 06, 2020

As annual M&A deals continue to set new records, agency owners need to know what they stand to gain and lose in selling their business.
How tech lets you be there when customers need you most

Kris Hackney | March 25, 2020

The cloud is the most vital way to keep your insurance business running anytime, anywhere.
How business agility grows insurance customer retention

Erron Al-Amin and Olga Dotter | March 05, 2020

Retaining customers is tough in today's fast-changing insurance markets. Staying competitive is crucial, and that requires speed and agility.
APIs are key to insurance billing and the customer experience

Rita Iorfida | February 11, 2020

Openness and configurability drive great insurance billing solutions. Without them, insurers end up replacing relatively new core systems.
The path to improving the insurance customer experience

Linda Goldstein | January 23, 2020

The challenge for today's insurers is to keep pace, stay competitive and remain relevant in an always-on, technology-driven world.
Best tech practices from a multimillion-dollar insurance agency

Peter van Aartrijk | January 09, 2020

According to this successful insurance-industry innovator, winning agencies use technology to forge consistent workflows.

Merging technology, claims & usage-based insurance

Nino Tarantino | September 22, 2020

As insurers begin to realize initial benefits from telematics implementations, additional return on investment becomes even more viable.

Facial recognition tech company challenges privacy class actions

Amanda Bronstad | September 21, 2020

Clearview AI, which provides photographic information to law enforcement, faces nearly a dozen privacy class-action lawsuits in New York and Illinois.
Three ways AI can tackle the claims adjuster staffing gap

Thomas Ash | September 03, 2020

Insurance firms that focus on artificial intelligence can leverage innovation to attract a new generation of professionals.
NAIC officially adopts artificial intelligence principles

Allison Bell | August 26, 2020

The guidelines emphasize the importance of accountability, compliance, transparency, and safe, secure and robust outputs.

Be an insurance Netflix, not a Blockbuster

Alex Zuckerman | August 04, 2020

One of Blockbuster's biggest failures was that it failed to harness the latest technology to achieve digital transformation.
The journey of a commercial claim with AI

Ji Li | July 20, 2020

Emerging tech is helping to make massive loads of claims data more useful for adjusters to enable better outcomes.
Artificial intelligence liabilities are increasing

Andrew Burt | June 26, 2020

What can companies do? The first answer is to have plans in place for when AI causes harm.
Photo estimates, AI-supported claims expanding at a record pace

Denny Jacob | June 09, 2020

The rapid adoption of digital technology is in direct response to social distancing and protocols initiated to combat COVID-19.
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
Insurers need to strategize around client stability

Nicholas Hamwey | May 27, 2020

Given current headwinds, insurance carriers need to focus on retaining market share and providing assistance to customers.
Opening the door to insurance carrier innovation

Ira Sopic | May 22, 2020

A pressing concern at this current time is how insurers will cope as they are inundated by pandemic claims and queries.
The pandemic pushed automated processes but altered risks

Les Shaver | May 20, 2020

The exposure of supply chain weaknesses spurred investments in automation at warehouses and other businesses. Now what?
Getting commercial maritime claims on the fast track

Jose A. Guerrero, Jr. | May 12, 2020

What are the advantages or values of fast-tracking high-frequency, low-value marine cargo insurance claims via AI?
Emerging technology's role in the future of the insurance industry

Scott Quiana | May 06, 2020

As an industry, we need to think bigger and re-evaluate the way companies operate along with the tools they're using.
The future of insurance lies in human/machine teams

Dennis Toomey | April 23, 2020

AI can bring huge benefits to the insurance industry. But for that to happen, industry leaders need to start approaching tech with a team mentality.
Leveraging AI: The future of claims adjusting - Part 3

Donna J. Popow, Esq., CPCU | February 14, 2020

AI technology will bring a new process and new efficiency to claims adjusting.
AI in insurance: Overhyped or underestimated?

Mark Breading | January 21, 2020

The potential for artificial intelligence in insurance has built a lot of excitement, but is it all just hype?
The top challenges in artificial intelligence and machine learning in 2020

Danielle Ling | January 13, 2020

A new study by LexisNexis Risk Solutions analyzes the state of AI and ML in the insurance industry in 2020. Here are the key findings.
Leveraging AI: A road map for claims managers - Part 2

Donna Popow, Esq., CPCU | December 30, 2019

While technology provides many solutions, assessing its success and the actual implementation will take time and effort.
Artificial intelligence and the future of insurance

Jason Rodriguez | December 18, 2019

By incorporating AI into their operations, insurers are investing in ways to automate claims operations without sacrificing accuracy.
State insurance regulators post AI Principles draft

Allison Bell | December 11, 2019

You can post comments until Jan. 17, 2020. If the bots will let you...
Industry adoption of AI, machine learning signals belief beyond the hype

Denny Jacob | December 10, 2019

While artificial intelligence and machine learning have significant upside, they also come with challenges.
Leveraging AI: A road map for claims executives

Donna Popow, Esq., CPCU | September 26, 2019

There is some hesitancy regarding the adoption of AI technology and uncertainty as to what approach to undertake.

Continuous underwriting can boost insurers' small-business relationships

Max Drucker | September 17, 2020

Here are six ways insurers can leverage technology-based solutions to enhance their services to small-business clients.

3 signs a reinsurance management system needs modernization

Phil Masin | September 17, 2020

A struggling reinsurance operation exhibits several indicators when there are inefficiencies.
Forbes: Top P&C insurance employers for women

Elana Ashanti Jefferson | September 08, 2020

According to the U.S. Bureau of Labor Statistics, just over half of insurance agents are women.
Five major challenges of insurance digital transformation

Priya Merchant | August 26, 2020

Insurance players must become accustomed to these challenges as a way of doing business to thrive — and survive.

Fitch: First-half 2020 saw record drop in auto claims

Heather Turner | August 25, 2020

New data shows how pandemic-related changes in driving behaviors have had a positive impact on auto insurer profits.
Alcohol, Meat Loaf and auto insurance comparison shopping

Jaimie Pickles, Kevin Leslie and David Dou | August 24, 2020

Beginning in mid-March, auto insurance comparison shopping activity took off like a 'Bat Out of Hell.'
P&C insurers are using innovation to build resilience in 2020

Erwann Michel-Kerjan | August 17, 2020

Digital distribution is no longer just a differentiator. It's a matter of survival for insurance carriers.
California takes workers' comp claims online during pandemic

Hannah Smith | August 14, 2020

Digital tools such as this are relevant not only in the workers' compensation space but across the entire insurance industry.
Who's using what in P&C insurance: August 10, 2020

PC360 Staff Writer | August 10, 2020

News from IAT Insurance Group, Valkyrie, Sapiens, and more.
Disruptive innovation in small business insurance

Amit Sharma, Shubham Dangayach, Pratima Bakshi and Varun Balutia | July 30, 2020

Analytics-driven insurance solutions can help mitigate the evolving challenges produced by the COVID-19 pandemic.
The opportunity at hand for digital-first insurance vendors

Elana Ashanti Jefferson | July 28, 2020

Aclaimant CEO David Wald talks about how the right data decreases insurance costs and the talent it takes to generate those insights.
Insurers should focus on three areas to win with telematics

Adam Hudson | July 24, 2020

Insurance carriers often ask: 'What is the most important thing we should do with telematics?'
Four insurance data trends to follow

Andy Yohn | July 14, 2020

Ready or not, technology and telematics data is changing the auto insurance industry (and its claims processes) as we know it.
Post pandemic P&C insurance: How to avoid past playbooks

Rajnil Mallik, Neeraj Sibal and Devesh Nagar | July 10, 2020

The COVID-19 pandemic catalyzed new economics and business models that will require fresh data insights. Here's what that means for insurance.
Top personal auto, workers' comp insurers of 2019

Elana Ashanti Jefferson | July 08, 2020

These rankings based on net premiums written also reveal the year's top fire insurance, D&O liability and commercial peril carriers.
Industry Giants: 2019's top 100 insurance companies

Elana Ashanti Jefferson | July 06, 2020

Net premiums are based on the National Association of Insurance Commissioners' statutory P&C statement filings.
Industry Giants: 2019's top 100 insurance groups

Elana Ashanti Jefferson | July 01, 2020

NU Property & Casualty magazine's annual Top 100 and Heads of Lines segment uses premium data provided by S&P Global Market Intelligence.
Key considerations when digitizing accident management

Mubbin Rabbani | June 25, 2020

When done right, digitization can save insurers millions of dollars annually in claims loss costs.
How to identify and react to new insurance shopping behaviors

Jaimie Pickles and Jeff Piotrowski | June 23, 2020

In the current COVID-19 environment, it's even more important to understand where insurance consumers are in their buying journey.
Beazley: Ransomware incidents up 25% in Q1 2020 compared to Q4 2019

Denny Jacob | June 16, 2020

While ransomware exploitations soared, business email compromise (BEC) was down 16% from the previous quarter.
S&P: Small businesses still hurting despite Paycheck Protection Program

Jeff Berman | June 05, 2020

The firm found that 63% of first-round PPP loans went to industries less impacted by social distancing.
Retaining client loyalty in the era of virtual meetings

Mike Scarcella | June 05, 2020

The remote workplace 'poses an opportunity' for insurance professionals 'to get creative and find new ways of working with clients.'
Playing it safe: 4 ways to secure policyholder data

Jeffrey W. Brown | June 02, 2020

Take action to protect sensitive policyholder data — as well as your relationships and business — during claim processing.
Geocoding: The key to gaining an edge in property underwriting

Mark Breading | June 02, 2020

Building-based geocoding offers the precision needed to close the $43B value-at-risk gap insurers face using outdated technologies.
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
Insurers need to strategize around client stability

Nicholas Hamwey | May 27, 2020

Given current headwinds, insurance carriers need to focus on retaining market share and providing assistance to customers.
AI and CSP: Keys to digital transformation in insurance

Christopher McLaughlin | May 25, 2020

Here are three ways that technology helps drive innovation in the midst of disruption.
Opening the door to insurance carrier innovation

Ira Sopic | May 22, 2020

A pressing concern at this current time is how insurers will cope as they are inundated by pandemic claims and queries.
How UBI could save the auto insurance customer experience

Nino Tarantino | May 21, 2020

Auto insurance policyholders appear to have mixed emotions about the recent spate of pandemic-related premium discounts and credits.
U.S. jobless rate surges to 14.7% in April

Bernice Napach | May 14, 2020

It's the highest unemployment rate since early 1948.
Insurance agents bring the benefits of InsurTech to farmers

Dave Ruppel | May 07, 2020

The independent agent channel is well positioned to deliver risk control services for farms and commercial agriculture.
How insurance agencies can make better decisions with data analytics

Joyce Sigler | May 06, 2020

Embracing data analytics is one of the smartest, most innovative ways to grow an insurance business.
Touchless drone inspections are a key competitive differentiator

George Mathew | April 29, 2020

The touchless inspection approach is both valuable and critical for business continuity.
InsurTech advances minimize coronavirus upheaval

Mike Kratzer | April 24, 2020

The current remote-work environment highlights the need for insurance carriers and agents to step up integration of emerging technologies.
The 15 strongest earthquakes in recorded history

Danielle Ling | April 17, 2020

In light of Earthquake Preparedness Month, take a look back on the world's strongest earthquakes in recorded history.
Business of insurance: The latest industry news

Heather Turner | April 17, 2020

We updated our 'The Business of Insurance' Instant Insights page this week to feature the latest industry information.
COVID-19 spotlights the benefits of usage-based insurance

Greg Donaldson | April 16, 2020

Now is the time to consider full-scale adoption of UBI to help combat the unexpected, create customer transparency, and reduce carrier expenses.
IVANS: Nearly all major commercial lines see Q1 2020 renewal rate increase

Denny Jacob | April 09, 2020

However, workers' compensation average premium renewal rate change remained in negative territory.
State of insurance rating: COVID-19 weather report

Laird Rixford | April 09, 2020

This report from ITC provides agencies and carriers a general baseline of their operations. amidst the coronavirus pandemic.
How to manage the current uptick in automation requests

Sathya Sethuraman | April 08, 2020

Here are three ways automation can be used by insurance companies to help respond to the COVID-19 pandemic.
NAIC: Top 15 insurance groups, companies for 'other' liability in 2019

Denny Jacob | April 08, 2020

Other liability coverage can include errors and omissions insurance, liquor liability, umbrella liability, marine and more.
2020 Agent Survey: Today's insurance agent demographics

Rosalie Donlon | March 31, 2020

Part 2 of 3: Respondents to the 2020 NUPC/PIA Independent Agent Survey said they have trouble recruiting new employees.
The most and least affordable U.S. metro areas

Heather Turner | March 30, 2020

Home affordability improved in Q4 2019, but the coronavirus has caused new uncertainty for housing markets across the U.S.
2020 Agent Survey: Insurance agents and InsurTech

Rosalie Donlon | March 30, 2020

Part 1 of 3: The 2020 NU/PIA Independent Agent Study asked respondents about challenges posed by technology.
How insurers can use big data to manage the COVID-19 pandemic

Jacqueline Legrand | March 27, 2020

Caught between higher demand and tightening supply, insurers look to technology to compute adequate rates and come up with new types of coverage.
Top 15 private passenger auto insurers of 2019

Heather A. Turner | March 26, 2020

NAIC's data highlights a growing private passenger auto market.
U.S. airports with the fewest flight cancellations in 2019

Danielle Ling | March 25, 2020

As the COVID-19 pandemic rages on across the globe, the airline industry continues to be the most devastated sector thus far.
How AI benefits fleet operations and insurance providers

Pete Plotas | March 24, 2020

Distracted driving is a key risk and cause for growing commercial auto insurance claims and losses.
Building resilience is vital to confront the 'new normal' of California wildfires

Danielle Ling | March 23, 2020

A new report studies the 2017 and 2018 California wildfire seasons – the costliest and most destructive on record.
The top reasons why insurance professionals leave their employers

Heather Turner | March 20, 2020

Many insurance employees cite high job satisfaction, but there remain seven key reasons why some choose to pursue new opportunities.
Innovation for insurers begins in the back office

Charlie Newark-French | March 20, 2020

Insurance forms, documents and supplemental materials won't be going away anytime soon.
NAIC: Top 25 insurance groups, companies for workers' compensation in 2019

Denny Jacob | March 19, 2020

The NAIC ranked the top 25 insurance groups and companies in the workers' compensation market by countrywide premium.
AM Best to release pandemic-related stress test for insurers

Heather Turner | March 18, 2020

To gauge COVID-19's impact on the industry, AM Best announced that it is developing stress testing to conduct on insurers' balance sheets.
2020's top digital insurance trends

Phil Ratcliff | March 17, 2020

Insurers are poised to shift their focus from the adoption of digital technologies to the mastery of execution.
Top 25 insurance groups, companies for homeowners' multiple peril in 2019

Danielle Ling | March 16, 2020

The top 25 insurance groups collectively wrote nearly $104 billion in direct premiums in 2019.
Independent agents, brokers face stable growth in 2020

Heather A. Turner | March 10, 2020

A new survey shows optimism remains high among insurance agents and brokers, despite growth declines in 2019.
NAIC: Top 25 P&C insurance groups and companies of 2019

Heather A. Turner | March 09, 2020

In 2019, the total direct written premiums for all lines in P&C insurance exceeded $707 billion, says new data from NAIC.
Leveraging proprietary data in insurance

Kumar Patel | March 02, 2020

Proprietary data is lauded across industries as the Holy Grail for those seeking a competitive edge, but how can it be applied in insurance?
Insurance agents, brokers' 2019 M&A activity edged past 2018's record

Denny Jacob | March 02, 2020

The OPTIS database logged a record 649 deals in the United States and Canada in 2019, up from 643 M&A deals in 2018.
Allstate becomes first — and only — insurer to offer weekly car premiums

Heather A. Turner | February 26, 2020

The insurer's pay-per-mile program, Milewise, is now offering Arizona drivers a new way to pay for auto insurance.
10 things you should know about how AI fights insurance fraud

Joe Benson | February 25, 2020

Insurers can outsmart fraud perpetrators with AI technologies that quickly identify suspicious patterns.
Stay in-the-know about all things personal lines

Danielle Ling | February 25, 2020

Keep up with all the latest P&C news and analysis by subscribing to NU PC360's Personal Lines Pro eNewsletter.
Top 10 writers of earthquake insurance by direct premiums written

Danielle Ling | February 21, 2020

A new list names the top 10 writers of earthquake insurance, ranked by direct premiums written
Underwriting wildfire risk requires a more strategic approach

Monique Nelson | February 20, 2020

How can insurers confidently underwrite wildfire risk when the cards seem stacked against them?
Why becoming an actuary was the best career decision I ever made

Steven D. Armstrong | February 20, 2020

Becoming an actuary could be the best career decision job-seekers will ever make — it was for Allstate's Steve Armstrong.
Stability ahead in P&C insurance amid hardening rate cycle

Heather A. Turner | February 19, 2020

Concerns about loss emergence is driving the U.S. P&C industry 'to find religion once again on pricing,' says S&P.
How agile technology supercharges insurance claims processes

Mariana Dumont | February 18, 2020

Three insurance-industry thought leaders talk about innovation, agility, and the power afforded by modern claims technology.
Business interruption no longer the top global business risk, says Allianz

Danielle Ling | February 13, 2020

For the first time, the top global business risk identified in the Allianz Risk Barometer isn't business interruption.
Proposed U.K. IoT law offers greater privacy, security

Victoria Hudgins | February 12, 2020

The U.K.'s move to regulate consumer-facing IoT devices could have global implications.
States with the worst drivers in 2019

Danielle Ling | February 10, 2020

The IIHS reported that in 2017, 37,133 individuals were killed in motor vehicle crashes.
The latest cyber risk businesses need to know about

Bernice Napach | February 07, 2020

Targeting businesses, this risk is "right now off the charts," an FBI special agent said at a FINRA conference.
Wildfire event response: How P&C insurers can help fix it

Rebecca Morris | February 05, 2020

Back-to-back years of devastating wildfire losses caught some insurers by surprise, and established players have suffered.
Risk professionals earned less in 2019 than in 2017, RIMS survey says

Heather A. Turner | February 05, 2020

The 2019 Risk Management Compensation Survey reveals interesting salary differences in the field based on education, position, location, and more.
2019 reviewed: The 10 costliest natural disaster events

Danielle Ling | February 04, 2020

Natural disasters in 2019 caused $232 billion in economic losses, of which only $71 billion was covered by insurance.
The best career you never considered

Erin Hendrick | February 04, 2020

The insurance industry offers many qualities younger generations look for in a career — and they might not even know it.
These classic cars (and motorcycle) are likeliest to rise in value in 2020

Heather Turner | February 03, 2020

The enthusiast vehicles on Hagerty's annual 'Bull Market' list are a 90s teenager's dream — and rising fast in value.
Using big data to predict non-weather water claims risk

Dr. Andrew Schiller | January 31, 2020

While non-weather water damage is a single peril, many pathways lead to a non-weather water claim.
Retail workers' greatest risks: Top injury claims, loss times and payouts

Danielle Ling | January 29, 2020

AmTrust's new Retail Risks Report names the greatest injury risks in retail, average loss times, payouts and more.
How the IoT presents a new path for insurance

Daniel Turgel | January 29, 2020

Consumers want insurers to capitalize on the damage prevention benefits of smart home devices.
Three challenges to effective data analytics use in insurance

Yuan Rao | January 28, 2020

By actively overcoming barriers, the industry will be better prepared to embark on the next frontier of data and analytics.
The worst states for speedy drivers

Danielle Ling | January 24, 2020

Interestingly, researchers found that states with higher average speed limits have a lower rate of speeding tickets.
The path to improving the insurance customer experience

Linda Goldstein | January 23, 2020

The challenge for today's insurers is to keep pace, stay competitive and remain relevant in an always-on, technology-driven world.
Alternative data involves more than just numbers for insurers

Sam J. Friedman | January 21, 2020

The insurance industry's data windfall not only bestowed an incredible bounty, it also raised red flags.
Who and where will workforce automation hit the hardest?

Katie Kuehner-Hebert | January 20, 2020

Here are the jobs that are most and least vulnerable to automation, as well as the cities and states.
Agility is the key to technology innovation for insurers

Ira Sopic | January 20, 2020

For traditional carriers, changing the way they work is not an overnight transformation.
Four trends that could rock insurance in 2020

Heather Turner | January 16, 2020

Insurers' ability to navigate the "synthesis challenge" may be the biggest determinant of success in the next decade, says Deloitte.
The benefits of switching from lead gen to customer gen

Jaimie Pickles | January 13, 2020

Rather than focusing on singular points of contact with customers, this approach brings the human element back to insurance marketing.
The science behind insurance shopping

David Drotos | January 09, 2020

Understanding the needs of different customers and why they are more inclined to shop can help carriers better target ad spends and messaging.
U.S. commercial insurance rates up 5%, personal lines up 4.5% in Q4

Danielle Ling | January 08, 2020

MarketScout reports 2019's fourth-quarter numbers for U.S. commercial and personal lines insurance rates.
The NextWave of insurance: Trillion-dollar risks and opportunities

Nikhil Lele and Ed Majkowski | January 06, 2020

Research from EY NextWave Consumer Financial Services says shifting trust dynamics will move $11.3 trillion in assets in the next five years.
35k jobs added in 2019: Insurance industry employment update by sector

Danielle Ling | December 31, 2019

New data reveals the insurance industry added 34,700 new jobs in 2019, hitting a total of 2.7 million jobs.
U.S. insurance M&A deals increased 51% in Q3 2019

Heather Turner | December 27, 2019

The insurance broker sub-sector continues to lead the industry in deal volume with fierce competition fueling activity.
Three ways insurers can optimize offline marketing campaigns

Dheeraj Panday | December 27, 2019

Traditional marketing methods are still effective — and sometimes even more effective — than popular digital marketing strategies.
Busiest U.S. airports for 2019 holiday travel

Heather Turner | December 23, 2019

Travelers should prepare for longer wait times when flying out of these airports during the peak holiday travel week.
Trends in workforce management to expect next year

Katie Kuehner-Hebert | December 23, 2019

Technology and data will take on increasing importance in how companies manage their employees.
Underwriting uncertainty: Heuristics and biases

Michael Brown | December 20, 2019

Understanding the sources of cognitive and intuitive errors can help give underwriters the tools needed to avoid mistakes.
Artificial intelligence and the future of insurance

Jason Rodriguez | December 18, 2019

By incorporating AI into their operations, insurers are investing in ways to automate claims operations without sacrificing accuracy.
The three ways InsurTechs are impacting the insurance industry

Heather Turner | December 12, 2019

A new report from QBE highlights three themes where InsurTechs are driving positive insurance industry transformation.
In the insurance industry, social good is prioritized with shareholder value

Anthony Markel | December 05, 2019

The insurance industry has an opportunity to get more creative about how it engages its people and contributes to the community.
Global insurance investors struggle to cover growing liabilities, survey finds

Danielle Ling | December 04, 2019

In a new Natixis survey of 200 global CIOs, 73% say interest rates are their top portfolio risk concern in 2020.

Best new cars for new drivers in 2020

Elana Ashanti Jefferson | September 24, 2020

Safety should remain top of mind when selecting a vehicle for a teenager or any other new driver.

Mitigation: An essential step in any emergency response plan

Robert Watson | September 23, 2020

Effective mitigation efforts reduce risk and keep people, property and communities safe.
3 signs a reinsurance management system needs modernization

Phil Masin | September 17, 2020

A struggling reinsurance operation exhibits several indicators when there are inefficiencies.
WSIA to continue offering virtual education sessions

WSIA | September 17, 2020

The organization's fall 2020 education programs will all be presented virtually across multiple days.

WSIA 2021 Insurtech Conference not just for technology professionals

WSIA | September 15, 2020

The event will focus exclusively on how tech is impacting the wholesale, specialty and surplus insurance lines industry.
How COVID-19 accelerated the move toward insurance agility

Frank Trainer | September 15, 2020

Tech upgrades pushed by the pandemic will lead to more efficient operations, happier employees, and enhanced collaboration and innovation.
Who's using what in P&C insurance: September 14, 2020

PC360 Staff Writer | September 14, 2020

Insurance technology news from Aviva, Toast, Hippo and more
AM Best highlights 2020's surplus lines market opportunities

Elana Ashanti Jefferson | September 14, 2020

To borrow words from one surplus lines thought leader: 'There are many possibilities before us in a dynamic and challenging market.'
Six questions with Markel Specialty President Bryan Sanders

Elana Ashanti Jefferson | September 10, 2020

Sanders is also president of the WSIA board of directors. Here, he talks about career-building and the pandemic's silver linings.
How specialty insurance interns made the most of 2020

Danielle Ling | September 10, 2020

The COVID-19 pandemic has impacted nearly every aspect of jobs, school and life, making remote work and learning the new norm.
Around the P&C insurance industry: September 9, 2020

Danielle Ling | September 09, 2020

News from One80 Intermediaries, Ryan Specialty Group, Cowbell Cyber and more.
Who's using what in P&C insurance: September 7, 2020

PC360 Staff Writer | September 07, 2020

Insurance technology news from USAA, Central Insurance, Protecdiv and more.
The E&S insurance market is having its best, worst year

Elana Ashanti Jefferson | September 02, 2020

2020 was tailor-made for E&S insurance market players to write their own 'Silver Linings Playbook.'
Around the P&C insurance industry: September 2, 2020

Danielle Ling | September 02, 2020

News from CFC, ReSource Pro, MGA Systems and more.
How InsurTechs pushed the evolution of insurance M&A

Lisa Smith and Holden Chang | September 01, 2020

Hippos, Sails and Lemonade: Historically, insurance M&As faced challenges achieving economies of scale due to a lack of technology or assets.
Expanding options in insurance digital communications

Mark Breading | September 01, 2020

Providing a rich set of insurance communications options is an important ingredient in improving customer experiences.
Deadline Extended: 2020 Agency of the Year Awards

Elana Ashanti Jefferson | August 31, 2020

NU Property & Casualty magazine is using the 2020 Agency of the Year Awards to spotlight stories of resilience during the global pandemic.
Who's using what in P&C insurance: August 31, 2020

PC360 Staff Writer | August 31, 2020

Insurance technology news from Church Mutual, Topa Insurance Company, Snapsheet and more.
Alcohol, Meat Loaf and auto insurance comparison shopping

Jaimie Pickles, Kevin Leslie and David Dou | August 24, 2020

Beginning in mid-March, auto insurance comparison shopping activity took off like a 'Bat Out of Hell.'
Paying claims in a COVID-19 world

Elisa Logan | August 24, 2020

Protecting policyholders and meeting their service expectations will require updating the payment process for claims.
How to create a strong brand identity and marketing strategy for today

Danielle Ling | August 21, 2020

Successful marketing is what causes a client to choose one broker over another.
How to protect cargo during the 2020 hurricane season

Karen Griswold | August 18, 2020

Any cargo-risk mitigation measures undertaken during the current hurricane season must reflect ongoing threats to the global supply chain.
Who's using what in P&C insurance: August 17, 2020

PC360 Staff Writer | August 17, 2020

News from Semsee, Origami Risk, BITS, and more.
How the pandemic reshaped insurance digital investment priorities

Deb Smallwood | August 17, 2020

Which digital investments are delivering high value for today's insurance businesses, and which are not?
Learn, connect and grow at upcoming WCIvirtual conference

Julie Fetherman | August 14, 2020

Instructional networking conferences like this one have had to create engaging online platforms to educate and support their industries.
California takes workers' comp claims online during pandemic

Hannah Smith | August 14, 2020

Digital tools such as this are relevant not only in the workers' compensation space but across the entire insurance industry.
Some firms may take remote-worker productivity tracking too far

Steve Black | August 13, 2020

Just how much leeway do employers have when it comes to tracking employee productivity during this expanded work-from-home era?
How a Smart Home Is the Secret to Reducing Property Risk

Notion (Sponsored) | August 12, 2020

The smart home insurance market has transformed in recent years, and it's clear that a one-size-fits-all approach no longer works.
New wildfire mitigation tech insurance pros should know

Scott H. Steinmetz, P.E. | August 12, 2020

Risk management experts can now capitalize on scientifically supported insights into wildfire mitigation, monitoring, reporting and response.
Around the P&C insurance industry: August 12, 2020

vtariyal | August 12, 2020

News from Kennedys, NAMIC, Brightway Insurance, and more.
Safe+Sound Week: The key role of compliance, safety training

Colby Lane | August 11, 2020

The modern workforce has seldom struggled under such pervasive worry as it does today.
Defining a 'new normal' for insurance service

Ben Bengtson and Michael Clifton | August 11, 2020

As P&C insurers manage claims in the post-pandemic environment, they will need to utilize their digital assets.
Rising above adversity: Apply now for NU's 2020 Agency of the Year Awards

Elana Ashanti Jefferson | August 10, 2020

We want to share stories from best-in-class insurance agencies that have thrived in the face of challenges during this extraordinary pandemic year.
IT issues as insurance shifts to a permanent remote workforce

Marivi Stuchinsky | August 06, 2020

Many insurance carriers do not have the digital tools and platforms available to enable employees to work entirely remotely.
Around the P&C insurance industry: August 5, 2020

Danielle Ling | August 05, 2020

News from Nationwide, Quadient, Appulate, Next Insurance, and more.
Urge auto insurance customers to use these 11 safety features

Elana Ashanti Jefferson | August 04, 2020

Many drivers disable the anti-accident features in their cars, trucks or motorcycles because they say the tech is annoying or distracting.
Treating injured workers like family

Elana Ashanti Jefferson | August 04, 2020

Disputes at work can be just as heartbreaking as familial riffs. Any dispute that grows out of an on-the-job accident can add insult to a literal injury.
The art of reducing worker risk

Rosalie L. Donlon, Elana Ashanti Jefferson and Heather Turner | August 03, 2020

Meet the winners of NU Property & Casualty's 2020 Excellence in Workers' Compensation Risk Management Award.
Who's using what in P&C insurance: August 3, 2020

Denny Jacob | August 03, 2020

News from Penn National Insurance, Scottish American, Brown & Brown and more.
Disruptive innovation in small business insurance

Amit Sharma, Shubham Dangayach, Pratima Bakshi and Varun Balutia | July 30, 2020

Analytics-driven insurance solutions can help mitigate the evolving challenges produced by the COVID-19 pandemic.
Challenges and solutions in streamlining the P&C claims experience

Tal Daskal | July 30, 2020

To compete with customer-oriented disruptors, insurers need to step up their game and provide intuitive, user-friendly, and fully digital claims processes.
Uncovering a major blind spot in captive carrier marketing

Nick Hedges | July 29, 2020

In the battle for new customers, captive insurance carriers are stumbling at a critical touch-point in the consumer purchase journey.
Around the P&C insurance industry: July 29, 2020

Danielle Ling | July 29, 2020

News from Coalition, HGGC, Hilb Group, and more.
Who's using what in P&C insurance: July 27, 2020

Denny Jacob | July 27, 2020

News from CNA, Simply Easier Payments, Acuity Insurance, and more.
Telehealth growth amid the COVID-19 pandemic

Emily Payne | July 24, 2020

Will telemedicine maintain its popularity once the pandemic is over?
Around the P&C insurance industry: July 22, 2020

PC360 Staff Writer | July 22, 2020

News from Mercury Insurance, BrokerTech Ventures, Crawford & Co., and more.
How parametric products could impact traditional insurance

Doug Carsley, Yulu Shi and Lisa Smith | July 22, 2020

Insurers are increasingly leap-frogging traditional products with new approaches to avoid processing costs and keep claims cycles short and efficient.
Prepare for the virtual home insurance revolution with a mobile claims app

Brian Levine | July 21, 2020

Now is the right time for providers to make essential processes, like claim assessments and home inspections, contactless via a virtual app.
Zurich Innovation Championship names its 2020 finalists

Heather Turner | July 17, 2020

The finalists bring "bold ideas to address challenges of the next generation," says Zurich.
Around the P&C insurance industry: July 15, 2020

Danielle Ling | July 15, 2020

News from Interstate Restoration, Neptune Flood, AHT Insurance, and more.
Why customer-facing tech is now key for insurance brokers

Zviki Ben Ishay | July 14, 2020

When tech works well on the front-end, brokers can maintain their market advantage even in the face of new competition.
Forbes: Top auto insurance-carrier mobile apps

Elana Ashanti Jefferson | July 13, 2020

Forbes magazine recently evaluated car insurance-company mobile apps with consumer convenience in mind.
Who's using what in P&C insurance: July 13, 2020

Denny Jacob | July 13, 2020

News from Insuritas, Petplan, Beazley, and more.
Post pandemic P&C insurance: How to avoid past playbooks

Rajnil Mallik, Neeraj Sibal and Devesh Nagar | July 10, 2020

The COVID-19 pandemic catalyzed new economics and business models that will require fresh data insights. Here's what that means for insurance.
Around the P&C insurance industry: July 8, 2020

Danielle Ling | July 08, 2020

News from Allstate, Insurity, Cambridge Mobile Telematics, HSB and more.
J.D. Power: Top P&C insurers for digital experience in 2020

Elana Ashanti Jefferson | July 07, 2020

Insurance carriers recognize that today's customers and prospects are seeking out preferred brands largely via web and mobile.
Hard Landing: Aviation insurance market update

Denny Jacob | July 02, 2020

The aviation insurance market was already hardening before 2020's blistering economic blows.
Setting up for success in an unpredictable world

Tom Harrington | June 30, 2020

While insurers need to do what they can to hold onto their valued customers, they don't need to put their own organizations at risk.
Who's using what in P&C insurance: June 29, 2020

Denny Jacob | June 29, 2020

News from Clearcover, CGI, Ebix Inc. and more.
How to boost the role of insurance agents as trusted advisors

Michael Furlong | June 25, 2020

Here are some simple steps insurance agencies can take to establish a new and essential customer experience by enhancing expert counsel.
Key considerations when digitizing accident management

Mubbin Rabbani | June 25, 2020

When done right, digitization can save insurers millions of dollars annually in claims loss costs.
Caregiver employer: A winning risk team's take on COVID-19

Elana Ashanti Jefferson | June 24, 2020

Deadline Extended! Nominations for the 2020 Excellence in Workers' Compensation Risk Management Award are being accepted through June 30.
Insurance chatbots: Optimizing customer experiences

Jeff Wargin | June 22, 2020

In a 24/7 world where customers expect instantaneous communication, carriers are finding new ways to convey information to them.
Emergency response management during COVID-19

Robert Watson | June 19, 2020

Here's how to prepare for a challenge within a challenge.
The bumpy road ahead for workers' comp insurance

Lars Skari | June 18, 2020

Just like periods of great disruption have led to significant societal changes in the past, COVID-19 will turbocharge change in workers' compensation.
Four 2020 lessons for workers' comp risk managers

Elana Ashanti Jefferson | June 16, 2020

Our annual Excellence in Workers' Compensation Risk Management Award is more poignant than ever. Apply now!
Now is the time to embrace telematics. Here's why...

Ryan McMahon | June 16, 2020

Telematics put insurers in the position to help address distracted driving, one of the single largest causes of auto accidents today.
Who's using what in P&C insurance: June 15, 2020

Denny Jacob | June 15, 2020

News from FBAlliance Insurance, Sapiens, Arbitration Forums, and more.
COVID-19 highlights why insurers need to push for greater technology adoption

Denny Jacob | June 15, 2020

Despite all the negative consequences of COVID-19, insurance opportunities still exist for agents & brokers.
Vertafore: Technology can keep agencies moving forward

Allison Bell | June 15, 2020

The InsurTech firm says one answer to the COVID-19 doldrums is client self-service portals.
Auto insurance customer loyalty in 2020 hinges on digital UX

Elana Ashanti Jefferson | June 12, 2020

J.D. Power: Here's what insurance agents need to know about building client value in an increasingly digital business landscape.
Empowering remote workers in a post-COVID-19 era

Vic Herring | June 12, 2020

Amidst the challenges of telework, the focus is still on maintaining and improving employee productivity.
Insurers: It's time to rethink the 'way we've always done it'

Rishi Daga | June 09, 2020

In an era of social distancing, available digital technologies can enable remote or virtual operations.
Smart technology could be the key to preventing water claims

Heather Turner | June 04, 2020

New evidence shows how smart home devices can help prevent one of the highest loss costs carriers face.
How COVID-19 is reshaping risk management

Elana Ashanti Jefferson | June 03, 2020

Insurance and risk management thought leaders share insights about how the pandemic has impacted their work.
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
Who's using what in P&C insurance: June 1, 2020

Denny Jacob | June 01, 2020

News from the Texas Department of Insurance, HawkSoft, Veruna, and more.
How insurance pros unite with colleges to foster next-gen talent

Heather Turner | May 29, 2020

The University of Colorado Denver's RMI program illuminates how industry collaboration today propels the insurance stars of tomorrow.
Helping insurance professionals adapt in changing times

PC360 Staff Writer | May 29, 2020

When you think about change, you have to be secure about the direction you want to go, says AVYST's Chief Growth Officer Kitty Ambers.
Around the P&C insurance industry: May 27, 2020

vtariyal | May 27, 2020

News from Travelers, Lloyd's, RIMS and more.
Making a dent in customer claims using the power of human contact

Fara Haron | May 26, 2020

For customers, both analog and digital channels are equally important when they are looking for insurance support.
Who's using what in P&C insurance: May 25, 2020

Denny Jacob | May 25, 2020

News from First Choice Agents Alliance, AIG, Great Bay Insurance and more.
AI and CSP: Keys to digital transformation in insurance

Christopher McLaughlin | May 25, 2020

Here are three ways that technology helps drive innovation in the midst of disruption.
Insurance agency survival strategies: Lessons from COVID-19

Jeff Arnold | May 21, 2020

We were prepared to manage a business interruption event. We did not expect a revenue interruption event.
How UBI could save the auto insurance customer experience

Nino Tarantino | May 21, 2020

Auto insurance policyholders appear to have mixed emotions about the recent spate of pandemic-related premium discounts and credits.
Staying nimble is key for insurance agents post-COVID-19

Philip Charles-Pierre | May 19, 2020

The insurance landscape will shift as regions begin to open up and small businesses come back online.
Welcome to virtual property claims

Eric Sanders | May 19, 2020

Technology provides the ultimate social distancing solution for claims customer service in the COVID-19 era.
Who's using what in P&C insurance: May 18, 2020

Denny Jacob | May 18, 2020

News from GuideOne Insurance, SmartInsured, Tokio Marine and more.
QBE AcceliCITY Resilience Challenge applications now open

Danielle Ling | May 15, 2020

QBE AcceliCITY is now accepting applications for its accelerator program, offering a grand prize of $125,000 in funding.
Around the P&C insurance industry: May 13, 2020

Danielle Ling | May 13, 2020

News from Mercury Insurance, IMA Financial Group, FM Global and more.
Crisis advantage: How real-time alerts reduce the impact of a brand crisis

Michael Affronti | May 12, 2020

In today's information economy, companies must take advantage of AI to identify relevant information in real-time.
Who's using what in P&C insurance: May 11, 2020

Denny Jacob | May 11, 2020

News from AgencyZoom, CSE Insurance Group, Transunion and more.
A wildfire wake-up call for all of us

Richard Poirier | May 08, 2020

Awareness of wildfire risk, its magnitude and the urgent need for action is spreading like… Well, you know.
Insurance agents bring the benefits of InsurTech to farmers

Dave Ruppel | May 07, 2020

The independent agent channel is well positioned to deliver risk control services for farms and commercial agriculture.
Emerging technology's role in the future of the insurance industry

Scott Quiana | May 06, 2020

As an industry, we need to think bigger and re-evaluate the way companies operate along with the tools they're using.
Moving violations: Blending InsurTech & data in auto claims

Susanna Gotsch | May 05, 2020

Vehicle technology transformation has created numerous challenges and opportunities in how the claims are handled.
COVID-19 cyber threats: A checklist for a remote workforce

Tomas Suros, AbacusNext | May 05, 2020

As more employees work remotely amidst the COVID-19 pandemic, businesses must revisit and revise their cyber defense measures.
Tech-savvy fraudsters are filing false insurance claims

David B. Smith | May 04, 2020

The accessibility of videoconferencing apps has led to the quick adoption of telemedicine but these technologies are also increasing fraud.
12 InsurTechs selected for Lloyd's Lab's fourth cohort

Denny Jacob | April 30, 2020

The twelve successful teams were selected after presenting their ideas during a virtual pitch day on April 2.
Touchless drone inspections are a key competitive differentiator

George Mathew | April 29, 2020

The touchless inspection approach is both valuable and critical for business continuity.

How COVID-19 accelerated the move toward insurance agility

Frank Trainer | September 15, 2020

Tech upgrades pushed by the pandemic will lead to more efficient operations, happier employees, and enhanced collaboration and innovation.

Who's using what in P&C insurance: September 14, 2020

PC360 Staff Writer | September 14, 2020

Insurance technology news from Aviva, Toast, Hippo and more
Who's using what in P&C insurance: September 7, 2020

PC360 Staff Writer | September 07, 2020

Insurance technology news from USAA, Central Insurance, Protecdiv and more.
Who's using what in P&C insurance: August 31, 2020

PC360 Staff Writer | August 31, 2020

Insurance technology news from Church Mutual, Topa Insurance Company, Snapsheet and more.

Insurers are adapting new digital payment capabilities

Karen Furtado | August 27, 2020

Insurance customers want claims payments at the 'speed of light.' Will insurers deliver?
4 questions to ask about your agency management system

Zach Weeks | August 27, 2020

These questions can help guide insurance agency owners towards the right solution for their operation and clients.
Who's using what in P&C insurance: August 24, 2020

PC360 Staff Writer | August 24, 2020

News from EIS Group, Sapiens, Loadsure, Origami Risk, and more.
P&C insurers are using innovation to build resilience in 2020

Erwann Michel-Kerjan | August 17, 2020

Digital distribution is no longer just a differentiator. It's a matter of survival for insurance carriers.
Who's using what in P&C insurance: August 17, 2020

PC360 Staff Writer | August 17, 2020

News from Semsee, Origami Risk, BITS, and more.
The true cost of a non-digital P&C claims process

Zviki Ben Ishay | August 13, 2020

Insurance providers may be losing funds during the claims process as a result of out-dated legacy platforms.
How a Smart Home Is the Secret to Reducing Property Risk

Notion (Sponsored) | August 12, 2020

The smart home insurance market has transformed in recent years, and it's clear that a one-size-fits-all approach no longer works.
Who's using what in P&C insurance: August 10, 2020

PC360 Staff Writer | August 10, 2020

News from IAT Insurance Group, Valkyrie, Sapiens, and more.
Insurer strategies to manage new communication technology

Mark Breading | August 07, 2020

The big question for insurers is how to leverage the right mix of technology options across the enterprise.
Virtual delivery: The new normal for InsurTech operations

Matt Foster | August 03, 2020

System implementations for insurers once conducted in-person are now handled remotely, offering access to broader resources.
Digital technology adoption steady among independent agencies, brokerages

Denny Jacob | July 23, 2020

A study shows 51% of agencies and brokerages have a digital strategy; however, smaller agencies are less likely to have one.
Report: Companies' investments in RMIS are on the rise

Heather Turner | July 21, 2020

A new report finds that one-third of employers are investing more than $100K annually in risk management information systems as capabilities expand.
Coretech (finally) lets insurers leverage InsurTech innovation

Tony Grosso | July 20, 2020

In the new digital insurance ecosystem, everything — from capabilities and services to product offerings — is connected to the customer experience.
Who's using what in P&C insurance: July 13, 2020

Denny Jacob | July 13, 2020

News from Insuritas, Petplan, Beazley, and more.
Who's using what in P&C insurance: June 29, 2020

Denny Jacob | June 29, 2020

News from Clearcover, CGI, Ebix Inc. and more.
Who's using what in P&C insurance: June 15, 2020

Denny Jacob | June 15, 2020

News from FBAlliance Insurance, Sapiens, Arbitration Forums, and more.
COVID-19 highlights why insurers need to push for greater technology adoption

Denny Jacob | June 15, 2020

Despite all the negative consequences of COVID-19, insurance opportunities still exist for agents & brokers.
Balancing insurance technology & personal service

Tom Slimak | June 05, 2020

As carriers look to reduce overhead, the use of InsurTech and other cost-effective measures may increase.
Geocoding: The key to gaining an edge in property underwriting

Mark Breading | June 02, 2020

Building-based geocoding offers the precision needed to close the $43B value-at-risk gap insurers face using outdated technologies.
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
System makeover: Insurance technology market update

Denny Jacob | June 01, 2020

The pros outweigh the cons for insurance carriers and agencies looking to make technology upgrades in 2020.
Who's using what in P&C insurance: June 1, 2020

Denny Jacob | June 01, 2020

News from the Texas Department of Insurance, HawkSoft, Veruna, and more.
Helping insurance professionals adapt in changing times

PC360 Staff Writer | May 29, 2020

When you think about change, you have to be secure about the direction you want to go, says AVYST's Chief Growth Officer Kitty Ambers.
Workers' comp professionals share their predictions for the industry's future

Denny Jacob | May 28, 2020

COVID-19 brought new questions to the workers' comp industry and can help illuminate what the market will have to face down the road.
Who's using what in P&C insurance: May 25, 2020

Denny Jacob | May 25, 2020

News from First Choice Agents Alliance, AIG, Great Bay Insurance and more.
The pandemic pushed automated processes but altered risks

Les Shaver | May 20, 2020

The exposure of supply chain weaknesses spurred investments in automation at warehouses and other businesses. Now what?
Who's using what in P&C insurance: May 18, 2020

Denny Jacob | May 18, 2020

News from GuideOne Insurance, SmartInsured, Tokio Marine and more.
How insurer innovation is supporting adjusters during the pandemic

Samir Gulati | May 18, 2020

The property & casualty industry has benefited by stepping up innovation during the COVID-19 crisis.
Who's using what in P&C insurance: May 11, 2020

Denny Jacob | May 11, 2020

News from AgencyZoom, CSE Insurance Group, Transunion and more.
Measure what matters: Building a customer feedback program that works

Mathieu Pirio | May 11, 2020

Now more than ever, maintaining a tight feedback loop will be key (and the learnings relevant for years to come).
COVID-19 supercharged insurance industry digital adoption

Jason Verlen | May 11, 2020

The pandemic catalyzed carriers to reset priorities and accelerate greater adoption of digital tools for claims processing.
Claims Connection keeps adjusting pros 'connected'

Patricia L. Harman | May 05, 2020

Insurance professionals can access the latest industry information by subscribing to NU PC360's weekly, claims-focused newsletter.
Celent presents 2020 Model Insurer Awards

Rosalie Donlon | April 27, 2020

The annual Model Insurer program recognizes the use of technology the 'epitomizes best practices.'
Who's using what in P&C insurance: April 27, 2020

Denny Jacob | April 27, 2020

News from GEICO, Sompo International, Vertafore and more.
The future of insurance lies in human/machine teams

Dennis Toomey | April 23, 2020

AI can bring huge benefits to the insurance industry. But for that to happen, industry leaders need to start approaching tech with a team mentality.
Digital transformation in a time of crisis

Jim Caruso | April 21, 2020

The need for digital transformation becomes even more urgent during a period of dramatic change and great uncertainty.
Going digital: Redefining insurance technology

Jonathan Phillips, Raman Kumar and Sumit Taneja | April 14, 2020

Managed digital business services can play a key role in transformation as insurers explore new tools.
Who's using what in P&C insurance: April 13, 2020

Denny Jacob | April 13, 2020

News from Intellagents, Guy Carpenter, Illinois Mutual, Kin, Hiscox and more.
5 ways insurers can accelerate InsurTech ROI

Manish Khetan | April 07, 2020

Insurance carriers, agencies and executives should be wary of the 'rip and replace' approach to digitization.
3 trends affecting claims investigations

Timothy D. Christ | April 06, 2020

An increased focus on technology is changing how claims are examined and resolved, allowing insurers to provide expedited service to policyholders.
Who's using what in P&C insurance: Mar. 30, 2020

Denny Jacob | March 30, 2020

News from Delta, One Inc, Sapiens International Corporation, Duck Creek Technologies and more.
Elevating digital accessibility as a user experience pillar

Greg Williams | March 30, 2020

Failure to pay attention to accessibility can have several negative ramifications.
Setting a strategic course for InsurTech transformation

Vivek Sethia | March 30, 2020

There are numerous decisions to make when implementing new technology and CEOs are expected to set a successful strategic course.
How tech lets you be there when customers need you most

Kris Hackney | March 25, 2020

The cloud is the most vital way to keep your insurance business running anytime, anywhere.
Transforming insurance claims handling

Jeff Wargin | March 23, 2020

Robotic process automation helps limit repetitive tasks and frees employees for more critical activities.
2020's top digital insurance trends

Phil Ratcliff | March 17, 2020

Insurers are poised to shift their focus from the adoption of digital technologies to the mastery of execution.
Lloyd's of London implements first phase of the Future at Lloyd's

Denny Jacob | March 17, 2020

The market's first risk exchange pilot program also begins in 2020. It will connect broker and e-trading portals.
Who's using what in P&C insurance: March 16, 2020

Denny Jacob | March 16, 2020

News from SA Taxi Protect, Kingstone Insurance Company, Hotchkiss Insurance and more.
How insurers can successfully achieve true digital transformation

Colleen Wells | March 16, 2020

Too many insurers see digitization as the route to solve specific business problems without realizing that it must be the core of a holistic framework.
The one thing you need to know about claims in 2020

Cornelius Young | March 16, 2020

This year is when the 'future of claims' becomes a reality.
2020 is the year technology will transform the commercial lines experience

Mike Furlong | March 11, 2020

An outdated process will finally see significant changes as customers demand a complete and modern digital insurance experience.
Building the right digital ecosystem for your insurance agency

Bryce Lee | March 10, 2020

Digital system integration is what makes rapid information sharing possible in today's on-demand business world.
Four factors for evaluating InsurTech tie-ups

Marie Carr | March 04, 2020

It's important for insurance companies to apply a rigorous approach to assessing whether an InsurTech startup is the right growth partner.
Who's using what in P&C insurance: March 2, 2020

Denny Jacob | March 02, 2020

News from Insurance Board, First Chicago Insurance Company, Covenant Underwriters and more.
Leveraging proprietary data in insurance

Kumar Patel | March 02, 2020

Proprietary data is lauded across industries as the Holy Grail for those seeking a competitive edge, but how can it be applied in insurance?
Transforming networks through cloud technology

Pete Douglas | February 28, 2020

Insurers and contractors are finding that cloud and strategic data analysis improve communication and streamline data sharing.
Independent insurance agents: What's on your mind in 2020?

Rosalie Donlon | February 18, 2020

NU Property & Casualty, PropertyCasualty360 and the National Association of Professional Insurance Agents (PIA) present the 2020 NU/PIA Independent Agent Survey.
Understanding the benefits of digital insurance

Jeff Wargin | February 18, 2020

Consumers expect instantaneous communication; going digital provides self-service portals, live chat and more to meet those expectations.
Who's using what in P&C insurance: Feb. 17, 2020

Denny Jacob | February 17, 2020

News from Independent Brokers Agency, Ask Kodiak, Prima Solutions Group and more.
Commercial lines transformation: Kicking it into high gear

Mark Breading | February 11, 2020

Many insurers that thought they were undergoing major transformation may only be halfway there.
Technology is changing the underwriting of health care risks

Timothy Boyce | February 07, 2020

Tricky liability concerns: What happens if a patient under a doctor's care is injured and artificial intelligence (AI) is involved?
Focused on efficiency: 10 insurance industry trends to expect in 2020

Danielle Ling | January 27, 2020

Two key themes will define the narrative on industry change in 2020: digital transformation and group market benefits.
Who's using what in P&C insurance: Jan. 27, 2020

Denny Jacob | January 27, 2020

News from DroneBase, Bouchard Insurance, CyberCube and more.
AI in insurance: Overhyped or underestimated?

Mark Breading | January 21, 2020

The potential for artificial intelligence in insurance has built a lot of excitement, but is it all just hype?
The golden rules of digital transformation

Cristian Marcov | January 16, 2020

API, Microservices and the Data (R)evolution: exchanger technology lets insurance companies manage data flow.
Sapiens acquires German technology company

Denny Jacob | January 14, 2020

The acquisition's primary goal is expanding Sapiens's presence in the DACH region (Germany, Switzerland and Austria).
Who's using what in P&C insurance: Jan. 6, 2020

Denny Jacob | January 13, 2020

News from InsuraGuest Inc., Tower Insurance, the New Jersey Department of Banking and Insurance and more.
Best tech practices from a multimillion-dollar insurance agency

Peter van Aartrijk | January 09, 2020

According to this successful insurance-industry innovator, winning agencies use technology to forge consistent workflows.
5 technology trends shaping insurance in 2020

Denny Jacob | January 08, 2020

These five technology trends will impact how insurance professionals and companies conduct business going forward.
There's no better time for a greenfield approach to innovation

Anthony Grosso | January 08, 2020

Just over half of today's insurance carriers, regardless of size or type, are pursuing a disruptive innovation approach called 'greenfield.'
Location, location, location: Using a claimant's phone data to verify an alibi

Fred Ferrand, Murray Flint and Brian Richardson | January 02, 2020

Reviewing cellphone location data can be a critical investigative tool that can help substantiate an insured's alibi or expose a lie.
Commercial insurers are embracing transformational tech – no, really!

Karen Pauli | December 31, 2019

The way commercial lines insurers view emerging technologies is changing.
Who's using what in P&C insurance: Dec. 30, 2019

Denny Jacob | December 30, 2019

News from The Hartford, Jason Herman Insurance Agency, 7PSolutions and more.
Innovation in insurance: A 10-year journey

Mark Breading | December 26, 2019

In the past decade, we've seen a lot of progress in adopting innovation and driving real transformation in the insurance industry.
Addressing customer needs through automation

Rob Houser | December 23, 2019

As technology changes customer expectations, insurers are finding it saves time and money while improving their processes.
Artificial intelligence and the future of insurance

Jason Rodriguez | December 18, 2019

By incorporating AI into their operations, insurers are investing in ways to automate claims operations without sacrificing accuracy.
Who's using what in P&C insurance: Dec. 16, 2019

Denny Jacob | December 16, 2019

News from Croatia Osiguranje, ACCC Insurance Company, Duck Creek Technologies and more.
The three ways InsurTechs are impacting the insurance industry

Heather Turner | December 12, 2019

A new report from QBE highlights three themes where InsurTechs are driving positive insurance industry transformation.
State insurance regulators post AI Principles draft

Allison Bell | December 11, 2019

You can post comments until Jan. 17, 2020. If the bots will let you...
Industry adoption of AI, machine learning signals belief beyond the hype

Denny Jacob | December 10, 2019

While artificial intelligence and machine learning have significant upside, they also come with challenges.
RIMS: The future of risk management will be determined by risktech

Denny Jacob | December 10, 2019

The emergence of risktech from InsurTech was inevitable when the money that has flowed into InsurTech is examined.
Automation in the insurance industry

Naresh Kothari | December 06, 2019

Modernizing core systems helps insurers automate some repetitive tasks and positions them for future growth.
'Digital transformation' can be a misnomer in the insurance industry

Elizabeth Cahan | December 04, 2019

These three insurance trends and four business strategies make 'digital transformation' more than just talk.
Year in review: 2019 and the flood insurance industry

John Dickson | December 03, 2019

Three factors, in particular, have influenced the evolution and growth of the flood insurance industry this year.
Who's using what in P&C insurance: Nov. 25, 2019

Denny Jacob | November 25, 2019

News from Mitsui Sumitomo Insurance Co. Ltd., Bold Penguin, Superstorm Restoration and more.
Employee benefits and property & casualty insurance: Worlds apart?

Scott Wooldridge | November 21, 2019

Marijuana, wearables and workers' compensation are some areas of the P&C world that benefits brokers are watching carefully.
What's new in the fight against insurance fraud?

Mark Breading | November 19, 2019

Here's how new data sources and technology are aiding in fraud detection today.
The InsurTech revolution is enabling — not disrupting — agent channels

Jay Bregman | November 18, 2019

Partnering with entrants is imperative to staying relevant in the modern landscape.
Who's using what in P&C insurance: Nov. 18, 2019

Denny Jacob | November 18, 2019

News from EMC Insurance Companies, Blackcomb Consultants, Roost and more.
Executives must lead in the changing insurance marketplace

Dave Armstrong | November 15, 2019

Here are three steps to usher in disruption for a new generation of insurance employees and consumers alike.
AI to improve proactive and reactive wildfire response

Richard Purcell | November 13, 2019

Triage resources with real-time insights from aerial full-motion video can help firefighters better understand the behavior of wildfires.
Drones and insurance: Where are we now?

Christine G. Barlow, CPCU | November 12, 2019

Three new ISO endorsements for commercial drone liability become effective in December 2019.
Who's using what in P&C insurance: Nov. 4, 2019

Denny Jacob | November 04, 2019

News from FRISS, Argo Group International Holdings Ltd., DarkOwl LLC and more.
Digital claims intake is advancing just in time for a less predictable world

Haywood Marsh | November 01, 2019

Insurers are deploying new technologies to get facts fast, streamline response and aim to recalculate risk on the fly.
What independent agents can do about distracted-driving risks

Heather Turner | October 30, 2019

It's the agent and broker's role to help keep clients safe. Here's how insurance professionals can steer clients away from risky driving behaviors.
InsurTech startup boom fading but far from going bust

Sam J. Friedman | October 29, 2019

Few expect an InsurTech investment bust anytime soon.

Growth in 5G and IoT presents new 'physical' cyber threats

Camilla Walker | September 23, 2020

Cyber-related incidents resulting in damage to physical property have the potential to become an issue as big as data theft or ransomware in the next few years.

Facial recognition tech company challenges privacy class actions

Amanda Bronstad | September 21, 2020

Clearview AI, which provides photographic information to law enforcement, faces nearly a dozen privacy class-action lawsuits in New York and Illinois.
HSB study: Smartphones, connected tech invite cybercrime

Timothy Zeilman | September 18, 2020

The proliferation of connected technologies in homes and phones provide new pathways for hackers and other bad actors. Insurance can help.
Inside the proposed New York Privacy Act

Viola Trebicka, Serafina Concannon and Sophia Qasir | September 10, 2020

New York promises to change the privacy landscape with its proposed bill, increasing consumer protections as well as compliance burdens on companies.

How fraudsters use 'fake news' and social media to misinform

Perry Carpenter | September 04, 2020

Junk news is far more likely to go viral and the bad guys know it.
'Gotcha — you've been hacked!': Handling a cyber claim

Graeme Newman | September 02, 2020

Successful cyberattacks can lock down data and computer access, and stop a company's operations in seconds.
Cybersecurity, workers' comp and the defense supply chain

Jim McConnaughhay | September 01, 2020

WCI Cybersecurity Forum will examine updated federal cybersecurity regulations that impact workers' comp.
Scammers grow more scrupulous during COVID-19 pandemic

Melanie Waddell | August 28, 2020

Con artists follow the headlines, so it should be no surprise that COVID-related scams are on the rise.
FBI tips to avoid 'Business Email Compromise' fraud

Shari Claire Lewis | August 27, 2020

A recent report from the FBI's Internet Crime Complaint Center found that email fraud resulted in the highest reported losses.
Five major challenges of insurance digital transformation

Priya Merchant | August 26, 2020

Insurance players must become accustomed to these challenges as a way of doing business to thrive — and survive.
The fine print: California finalizes, enacts data privacy rules

Mike Scarcella | August 26, 2020

Proposition 24, the California Privacy Rights Act, was written by many of the same proponents of the Consumer Privacy Act.
Hackers can now unleash physical damages, personal injury

Michael H. Sampson | August 25, 2020

Here's how insurance pros can help prepare clients for a dangerous and costly 'cyber-physical attack.'
Online learning comes with its own risks, insurance needs

Heather Schaaf | August 24, 2020

Since 2005, U.S. schools have lost 24.5 million records in data breaches.
Prepare for slower data breach detection, higher costs with remote workforce

Victoria Hudgins | August 17, 2020

As more remote employees spread corporate data across personal electronics and services, data incident monitoring and compliance will be hindered.
Beware of phishing scams

Patricia L. Harman | August 13, 2020

Smart fraudsters are using emails that appear to be from reputable companies to capture personal data.
How COVID-19 has impacted international data privacy laws

Victoria Hudgins | August 07, 2020

Some countries are acknowledging the pandemic's business disruption by altering plans for new privacy legislation.
IT issues as insurance shifts to a permanent remote workforce

Marivi Stuchinsky | August 06, 2020

Many insurance carriers do not have the digital tools and platforms available to enable employees to work entirely remotely.
New tools for managing cybersecurity

Michelle Drolet | July 30, 2020

With malware continuing to grow even more sophisticated, insurers and their clients are finding new tools to address these risks.
Legislation affects breaches involving insureds' information

Thomas Moran | July 28, 2020

Virginia's new Insurance Data Security Act imposes monitoring, reporting and disclosure requirements for carriers handling policyholder data.
A dozen steps: Insurance agency cybersecurity compliance

Elana Ashanti Jefferson | July 27, 2020

The Big "I" Agents Council for Technology recently updated its free cybersecurity guide for insurance agencies. It includes these insights.
Deducting tax deceit before 2020's late filing deadline

Paige Schaffer | July 10, 2020

Those who file their tax returns last-minute are at a greater risk of becoming identity theft victims.
'The New Normal': Fraudster paradise, insurer nightmare

Mark Horne | July 09, 2020

Fighting fraud in the call center can be particularly challenging for property and casualty insurance providers.
7 ways cyber criminals target seniors — and how to stop it

Elana Ashanti Jefferson | June 26, 2020

June is National Elder Abuse Awareness Month. Generali Global Assistance is using the time to educate about how cyber criminals target seniors.
5 keys for SME cyber insurers to improve insured protection and loss experience

Josh Riley | June 18, 2020

Insurers' basic services aren't providing adequate protection against the cyber exposures small and mid-sized businesses now must address.
Insurance Speak: What makes fraudsters tick?

Patricia L. Harman | June 17, 2020

A new podcast takes listeners inside the mind of a fraudster, including how they view insurance fraud and why they think they will succeed.
10 insights from the 2020 Verizon Data Breach Investigations Report

Elana Ashanti Jefferson | June 09, 2020

Risk managers and insurance pros can use these takeaways to help prepare clients for today's top cybersecurity threats.
Insurance pros can help keep children safe in a virtual world

Guy Russ | June 05, 2020

Here's how organizations offering virtual summer programs can keep youngsters away from cyber threats.
Don't miss the new InsurTech Center channel and newsletter

Elana Ashanti Jefferson | June 02, 2020

This refreshed offering from PropertyCasualty360 reflects the many ways insurance carriers and technology partners are revolutionizing how risk is managed and covered.
FTC commissioner outlines wishes for federal privacy law

Dan Clark | May 28, 2020

Consumers should be on equal footing for the rights and benefits they receive under federal law, Christine Wilson explained.
6 tips for working from home securely

Stu Sjouwerman | May 25, 2020

With so many working remotely, cybersafety becomes a paramount concern for businesses and their employees.
Stand-alone cyber insurers need more agents and brokers

Sam J. Friedman and Julie Bernard | May 12, 2020

Insurers may need to reconsider the product's design, pricing and marketing strategy to get their distribution force more enthusiastically on board.
Alert clients, colleagues to these COVID-19 insurance scams

Elana Ashanti Jefferson | May 11, 2020

Seniors and remote workers are both being targeted by scammers who play on people's pandemic fears.
Cyber basics in a connected world

Karen Sorrell | May 04, 2020

How well do you understand today's cyber risks?
Study signals inconsistent data breach compliance costs

Helen Nuttall | April 30, 2020

Insureds should have some sense of where their biggest data security risks lie in order to satisfy government compliance guidelines and avoid large fines.
It's time to shift the market dynamic in cybersecurity coverage

Diane Reynolds, Joyce Boyle and Bradford Meisel | April 24, 2020

This is how insurers can best manage cyber liability and help insureds comply with cybersecurity laws.
Adopting working privacy protections on company devices

Karen Hertz, Hertz Legal | April 14, 2020

The response to COVID-19 has the power to define how companies and their employees should operate in the work-from-home world.
The unexpected ways cyber risk impacts your business

Denny Jacob | April 01, 2020

Aon's latest cyber risk report focuses on six lesser-known threats.
Public entities are under (cyber)attack

Denny Jacob | March 25, 2020

No one is immune to cyberattacks, but the risks are only expected to increase in the coming years.
Many companies still lacking in data breach readiness

Sue Reisinger | March 09, 2020

One expert says clients are not preparing enough by practicing data breach drills and updating their response plans.
Three password management terms insurers should know

Kevin Baker | February 25, 2020

Better password management can smooth out insurance agency business processes and enhance security.
How the CCPA is impacting corporate information management

Victoria Hudgins | February 11, 2020

Legal experts predict the California Consumer Privacy Act could lead to a patchwork of varying privacy laws in the U.S.
What to watch for in cybersecurity this year

Heather Turner | January 28, 2020

Aite Group outlines ten trends that could change the cybersecurity landscape in 2020.
Reading the fine print: What insurers need to know about the CCPA

Kirk J. Nahra and Ali A. Jessani | January 24, 2020

Understanding the scope of CCPA's exemptions will be critical for insurance companies to achieve compliance.
10 biggest data breaches from the past decade

Denny Jacob | January 21, 2020

Of the 15 largest data breaches in history, 10 took place in the 2010s, according to Business Insider.
Data privacy: Building compliant and adaptable systems

Tomas Suros | January 13, 2020

Companies should view data privacy as an overall framework and adopt a holistic response to compliance.
Anticipating the first NYDFS cybersecurity enforcement actions

Matthew L. Levine | January 10, 2020

First issued in March 2017, 'Part 500' contained a two-year implementation period and has been fully effective for about nine months.
The NextWave of insurance: Trillion-dollar risks and opportunities

Nikhil Lele and Ed Majkowski | January 06, 2020

Research from EY NextWave Consumer Financial Services says shifting trust dynamics will move $11.3 trillion in assets in the next five years.
2020 Insurance Outlook: Insurers adapting to a volatile economy

Sam J. Friedman and Gary Shaw | December 31, 2019

Insurers are likely to face fundamental challenges in the decade ahead as many strive to reinvent products, technologies and business models.
Equifax data breach judge approves $77.5M in legal fees

Nate Robson | December 24, 2019

More than 400 cases were filed across the nation following Equifax's September 2017 announcement of the unprecedented breach.
The importance of next-level security for modern, mobile agents

Alex Falls | December 17, 2019

With 81% of Americans now relying on smartphones, agents know mobile has become a mandatory channel for connecting with customers.
5 workforce learning trends and 5 predictions for 2020

Katie Kuehner-Hebert | December 09, 2019

To harness the full power of AI and big data, organizations need a data-driven culture and to reshape their workforce.
Summoning the demon: The new risks of artificial intelligence

Richard Wickliffe, CPCU, CLU, ARM | December 09, 2019

The first incident of AI voice fraud allowed criminals to mimic a CEO's voice and steal over $200,000.
5 harsh truths about ransomware attacks

Frank Ready | December 05, 2019

Here are some things that may be helpful to think about before your next ransomware attack.
Merck cyberattack's $1.3 billion question: Was it an act of war?

David Voreacos, Katherine Chiglinsky and Riley Griffin | December 05, 2019

Merck was stunned when most of its insurers denied cyber coverage. Why? Because its policies excluded another risk: an act of war.
Cyber risks: Beware of the insurability gap

Rajeev Gupta | December 03, 2019

Cyber coverage represents a significant growth opportunity for many insurance providers — brokers, insurers and reinsurers alike.
10 digital tips for secure holiday shopping

Heather Turner | December 02, 2019

More than 50% of shoppers will buy online this holiday season, creating a breeding ground for cybercriminals looking for easy targets.
How to avoid becoming the next phishing victim

David Trepp, BPM | November 27, 2019

While computer systems have firewalls and anti-malware protections, one user with valid credentials can cut right through those safeguards.
Blossoming cannabis industry faces unique cyber risks

Victoria Hudgins | November 25, 2019

Some states' seed-to-sale tracking and identification requirements make the legalized cannabis industry easy prey for hackers.
Cybersecurity for giving season

Craig Huss | November 25, 2019

As charitable giving ramps up, churches and other nonprofits should assess and strengthen their security measures.
How to protect insurance data against creative thieves

Brad Lipic | October 21, 2019

Insurers have may have defenses. One problem: The bad guys know about the defenses.
Third-party data breaches continue to put law firms at risk

Christine Simmons | October 21, 2019

Records show that law firms' relationships with third-party vendors are a frequent point of exposure to cyber breaches and accidental leaks.
Insurers impacted by proposed rules governing 'sensitive personal data'

MP McQueen | October 15, 2019

The law expands jurisdiction of the Committee on Foreign Investment in the U.S. over transactions involving data-rich businesses.
What to 'get right' in the era of privacy, data ownership

Emad Isaac | October 15, 2019

Technology is playing a bigger role in a number of insurance areas, including targeted marketing, quoting and claims.
The ocean marine insurance market is awash in opportunity

Elaine Stattler | October 09, 2019

With careful planning, agents and brokers can find safe harbors in the ocean marine insurance market.
Time for insurers to be smarter about privacy

Sam J. Friedman | September 26, 2019

Here are four steps carriers can make to capitalize on a wider variety of data sources for their own benefit as well as the benefit of consumers.
Preparing for the inevitable data breach

Paige Schaffer | September 26, 2019

Consumers are looking for ways to reduce their online risk. Your insurance organization is one they'd likely turn to.
It's time to take third-party risk seriously

Mark Sangster | September 16, 2019

In the hustle and bustle of daily business, third parties often become overlooked or unwitting accomplices in criminal activities.
How the auto insurance industry will adapt to driverless vehicles

Rick Moore and Billy Hobson | August 23, 2019

Caution ahead: Auto insurers must plan now to handle potential disruptions brought on by autonomous vehicles.
Emerging Cyber Trends in Manufacturing Creating Opportunities for Agents

Eric Cernak, Head of Cyber, The Hanover Insurance Group | August 19, 2019

Sponsored by: The Hanover Insurance Group - Digital and physical worlds are colliding at an ever-increasing pace. The rapid and widespread adoption of the Internet of Things/Industry 4.0 is creating an increased awareness and willingness of insurers to cover exposures beyond traditional data breach losses.
Third-party breaches are a threat — and many companies aren't ready

Caroline Spiezio | August 13, 2019

Partnering with a third party often requires sharing confidential and sensitive information.
Risks that swim below the surface at country clubs

Janet Wright | July 18, 2019

Water-borne illnesses like cryptosporidium are a major risk management concern for clubs. Here's how to manage it.
Cyber insurance market update 2019

Aubrey Gene | July 09, 2019

Businesses of all sizes and across all industries have nowhere to hide from the evolving and increasing threats of ransomware, malware and email compromise.
New privacy laws taking shape worldwide

Richard Montes de Oca and Priscila Bandeira | June 18, 2019

Cybersecurity and privacy were hot topics at eMerge Americas, the recent business and technology conference that connects the United States and Latin America.
Study: Criminals sell hacker toolkits on dark web

Jeremy Kahn | June 18, 2019

In other cases, the researchers discovered individuals seeking employees at companies such as AT&T Inc. to sell access to networks.
Hope: A failing cybersecurity strategy

Evan Taylor | June 04, 2019

Many companies still skip the necessary measures to prepare for today's threat environment.
4 steps to keeping data safe in the cloud

Jonathan Victor | June 03, 2019

Cyber hygiene: The cloud is more secure than on-premise systems, but only when the right protocols and approaches are implemented.
7 most common types of identity theft

Aubrey Gene | May 31, 2019

Identity theft accounted for 15% of consumer reports to the Federal Trade Commission in 2018.
Forecasting the 2019 hurricane season: A look back and ahead

Andrew Higgins | May 30, 2019

Analyzing 2018's hurricane season predictions and actual activity can help us in preparing for the 2019 season ahead.
Cybersecurity survey spotlights insurers' core capabilities

Sam J. Friedman | May 27, 2019

There are several core traits shared by insurers that are operating at the highest cybersecurity level.
How telehealth impacts healthcare professional liability

Alicia Marsiglia, RPLU | May 24, 2019

The advent of telehealth has many benefits for healthcare professionals, particularly in the area of mental health treatment. But the practice is not without risk.
Executives likely to be targeted for cybercrime, report warns

Dan Clark | May 22, 2019

Cybercriminals are targeting more executives and getting money through business email compromise scams.
Privacy experts: Expect larger GDPR fines

Dan Clark | May 21, 2019

Risk managers and cybersecurity executives can anticipate larger fines for failing to comply with Europe's General Data Protection Regulation.
DOJ: Law firms targeted by banking malware

Patrick Smith | May 20, 2019

The hackers used GozNym malware, which is designed to capture online banking login credentials.
How to help consumers win the insurance 'Game of Thrones'

Maria Sassian | May 17, 2019

Pirated 'Game of Thrones' episodes are a magnet for malware, but most Americans with connected devices lack cyber insurance.
7 steps forward in the mainstreaming of autonomous vehicles

Christine G. Barlow, CPCU | May 14, 2019

Spring 2019 autonomous vehicle update: A number of elements now factor into how driverless autos will be used by the public.
HSB: Identity theft risk increases with smartphone ownership

Elana Ashanti Jefferson | May 13, 2019

Smartphone ownership jumped 8% during the last two years.
Top 10 safest states for seniors

Ginger Szala | May 11, 2019

TheSeniorList.com ranked states on risks to seniors like fraud, living alone and violent-injury deaths.
Gig workers would welcome some financial advice

C.J. Marwitz | May 07, 2019

A new report uncovers several financial challenges facing workers who have employer-paid benefits.
The rise of reputational risk

Jenean Meier | April 30, 2019

Social media has shortened the amount of time it takes bad news to spread. Whether it's true or not, the damage is done.
Most dating website, app users unfazed by potential risks

Denny Jacob | April 26, 2019

The number of romance scams reported to the Federal Trade Commission has grown to 21,000 in 2018 from 8,500 in 2015.
Is cyber risk insurable?

Nina Cunningham, Altman Weil | April 25, 2019

In an environment of moving targets, policies must be carefully read and updated as risks increase and change over time.
Does a roof's warranty remain effective under solar panels?

Jonathan B. King | April 24, 2019

When installing solar panels, property owners should ensure that the warranty covering the roof itself remains effective.
Amazon's Alexa reviewers can access private customer information

Matt Day, Giles Turner and Natalia Drozdiak | April 24, 2019

Access to location data and, in some cases, a customer's home address is concerning from a cybersecurity standpoint.
Why having the best cybersecurity software isn't enough

Nadine Moore | April 23, 2019

Choosing the right cybersecurity software can help businesses defend themselves, but it's not enough to fully manage cyber risk.
Business cyber risk rating holding steady

Joyce Anne Grabel | April 22, 2019

A new report measures the aggregate cybersecurity risk faced by U.S. businesses and calculates the probability of a data breach.
Data breaches will be the next class action trend [survey]

Dan Clark | April 18, 2019

More than half of in-house counsel expect the next wave of class action lawsuits to be a product of massive data breaches.
Lawsuit underscores need to review cyberinsurance policies

James Carter and Amy Spencer | April 16, 2019

An insurer has denied coverage for losses arising from the NotPetya virus based on an exclusion for 'hostile and warlike actions.'
Yahoo data breach settlement reaches $117.5M

Amanda Bronstad | April 15, 2019

The deal is one of the largest data breach settlements in U.S. history.
How to protect small businesses from cybercrime

Uzi Scheffer | April 05, 2019

The 'Advance Fee Scam' is alive and well in 2019 with no signs of going away anytime soon.
States begin adopting insurance cybersecurity requirements

Lawrence R. Hamilton, Jeffrey P. Taft and Matthew Bisanz | March 29, 2019

Because of the multi-state nature of the insurance industry, major insurance licensees will likely adopt stringent cybersecurity compliance programs.