Technology Implementation

As insurers consider AI risk, it's useful to look at how advanced analytics evolved in insurance. (Part 1 of 2)

The biggest gains in satisfaction came from improved digital channels.

About one-third of workers report they have received formal AI training at work.

AI will not fix fragmented workflows, inconsistent data or analog processes.

In May, President Donald Trump declared some climate models "wrong," prompting scientists to rush to defend the utility of their work.

Covenir's 2026 Insurance Operations Leaders Trends Report surveyed 152 insurance operations decision-makers.