Customer Experience

Accident-and-illness policies account for the majority of pet insurance purchases.

Policyholders increasingly crave personalized experiences because they receive them in other aspects of their digital lives.

Human insurance agents will become more valuable to customers, especially small businesses that lack in-house risk managers or legal teams.

The real driver isn't AI adoption, it's rising expectations for speed, availability and simplicity.

Most insurance agencies lose opportunities long before an agent starts quoting, advising or servicing an account.

The program recognizes insurers for customer service, complaint performance, retention and military-focused offerings.