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News, information and commentary about how the insurance industry is responding to the evolving expectations of today’s consumers.
Around 13% of California homeowners worry about losing coverage, according to real estate site Redfin.
Many claims pain points stem from ineffective communications and a failure to cut through the complexity of the claims process.
The 2018 incident caused several pelvic fractures and premature birth of the infant. The lawsuit alleges defective design, negligence and consumer fraud.
Most auto and homeowners insurers are using AI tools in their marketing efforts to reach new policyholders.
Affinity insurance marketing remains crucial despite shifting policyholder tastes, says PIMA Executive Director Ann Dieleman.
Many insurers aren't yet equipped to integrate multiple technology partners into the claims process.
Insurity released the results of its 2024 AI in Insurance Report, revealing 63% of respondents had a positive AI experience with their insurer.
Part 3 of 3: Agents are muddling through rising premiums, tough technology and a challenging regulatory environment.
A potential TikTok ban in the U.S. could sever a vital communication tool used to reach young policyholders.
The goal for the insurance industry should be to avoid adverse selection at all costs.
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