Customer Experience

Third-party litigation will likely remain a top issue for P&C insurance claims in 2026.

Customer satisfaction is higher when insureds receive claim status updates via mobile apps.

The emergence of class action suits offers the property and casualty industry a chance to reflect and course-correct.

Nearly two in 10 adults in the U.S. are age 65 or older.

As 2025 winds down, issues such as staffing, premium increases, technology, and coverage litigation frame the insurance-business landscape.

Hesitation is becoming a competitive liability and those relying on processes that ‘work for now’ are falling behind.