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Analytics & Data

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News and information for insurance professionals on the way carriers collect data and information on a variety of subjects including claims, losses, and demographics and on the way the data is used to assess risk, determine rates and provide risk mitigation consulting services.

  • News  

    Personal line shopping to see robust activity throughout 2024, TransUnion reports

    Steve Hallo |

    Insurance carriers are starting to get on top of rate adequacy challenges, with some closing in on target profitability.

  • Podcast  

    2024 Insurance Agent Survey drives fast, actionable insights

    Elana Ashanti Jefferson |

    PIA National CEO Mike Becker says there is a lot to like about this timely, annual research partnership.

  • Market Insights  

    J.D. Power: Auto policy shopping continued to decline in Q4 2023

    Brittney Meredith-Miller |

    The decrease in policy shopping may mean consumers have begun to accept recent rate increases.

  • Commentary  

    Empathy remains critical in a tech-enabled insurance industry

    Jess Keeney |

    In 2024, empathy will drive insurance customer retention and operational efficiency.

  • Analysis  

    How to break down insurance customer data

    Anupam Gupta |

    Insurance agents can break down data and its opportunities with this easy framework...

  • Market Insights  

    Majority of Americans say car insurance is becoming unaffordable

    Steve Hallo |

    More than 20% of U.S. drivers bought less coverage than they desired as a way to save money in 2023.

  • Carriers Turn to Insurtech Leaders to Mitigate Risk Exposure

    Susannah Adler |

    With policy management core to risk exposure, relying on outdated systems can lead carriers to underperformance and hold carriers back from success.

  • Market Insights  

    Pay, perks & perspectives: The 2023 Claims Salary Survey

    Brittney Meredith-Miller |

    Take a deeper look at the results of the 2023 Claims Salary Survey.

  • How carriers can transition to a Digital Customer Service experience

    Susannah Adler |

    Customers have become accustomed to digital experiences with other industries. Insurers will need to keep up, or risk falling behind and losing them to the competition.

  • Research  

    Bad data tax: Unreliable data can add 10% to reinsurance costs

    Steve Hallo |

    Cedents with bad data typically aren’t offered tailored reinsurance portfolios, which often have more favorable terms.

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Resources

  • How to Manage Contact Compliance Without Compromising Outreach

    How to Manage Contact Compliance Without Compromising Outreach

    From gryphon.ai

    Empower your organization to excel in marketing outreach without compromising compliance. This guide offers a roadmap to implement a best-in-class contact compliance strategy so that your organization can continue successful marketing campaigns, ethically and legally.

    Download Resource ›

  • The Comprehensive Marketing Compliance Checklist for 2024

    The Comprehensive Marketing Compliance Checklist for 2024

    From gryphon.ai

    Is your organization protected against costly Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) violations and fines? This comprehensive checklist explores key compliance areas, offering insights to mitigate risks and protect your brand reputation in 2024.

    Download Resource ›

  • The Enterprise Call Experience in 2023: Insurance

    The Enterprise Call Experience in 2023: Insurance

    From TransUnion

    This report reveals the evolving landscape of insurance communication from 2023 and current trends. Explore insights on multichannel strategies, STIR/SHAKEN call authentication benefits and branded calling in order to enhance your customer experiences in 2024.

    Download Resource ›

  • The State of Customer Outreach: Top Ten Findings for Insurance

    The State of Customer Outreach: Top Ten Findings for Insurance

    From TransUnion

    Download this eBook and learn about challenges, goals and strategies for improving customer experience, revenue growth and operational efficiency. Discover the importance of integrating voice and digital channels, addressing low answer rates and leveraging technology for better customer contact. The study provides insights into insurers' priorities, key challenges and the role of technology solutions in achieving success.

    Download Resource ›

  • Commercial Property Preparedness: Bracing for Changing Risks

    Commercial Property Preparedness: Bracing for Changing Risks

    From OneShield

    Commercial insurers have faced many challenges in 2023 due to a record number of billion-dollar weather events, inflation and a tightening reinsurance market. The increasing focus on individual risk levels in the reinsurance market requires insurers to embrace new technology, data, and tools to improve loss ratios and customer satisfaction. This eBook explores solutions to navigate these challenges and enhance risk management capabilities.

    Download Resource ›

Browse More Resources →

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