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Artificial Intelligence

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News, information and commentary about how today’s insurance executives, agents, brokers, actuaries, risk managers, underwriters and carriers can capitalize on AI, machine learning and robotic process automation to advance their business.

  • News  

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    A panel of scam fighting experts also detailed the role agents and brokers play in stopping insurance fraud during a recent 'Wednesday with Woodward' event.

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    How to advance to next-level insurance AI applications

    Elana Ashanti Jefferson |

    Insurers and their partners face challenges when it comes to integrating AI into business processes, Xceedance reports.

  • News  

    Disaster resiliency, AI use among NAIC's 2024 priorities

    Steve Hallo |

    The association will continue advocating for pre-disaster mitigation funding and offering state regulators scenario analysis resources.

  • Research  

    Insurance fraud fighters are planning to accelerate adoption of AI tools

    Steve Hallo |

    While AI and ML tools garner interest, their adoption for fraud detection has only increased by around 5% since 2019.

  • Commentary  

    Generative AI and the transformation of insurance knowledge work

    Chad Sands |

    AI won’t replace people, but people who use AI will.

  • Best Practices  

    Safeguarding employee mental health from AI anxiety

    Mia Barnes |

    Employees are less likely to have anxiety about new procedures or technology advancements when you foster a culture of trust and openness.

  • Market Insights  

    Can ditching no-device policies improve workplace safety?

    Steve Hallo |

    Devices in the workplace can increase employee engagement in safety programs.

  • Commentary  

    Avoid getting caught up in the AI hype

    Tom Warden |

    Most insurance companies have not yet leveraged AI effectively. Here's advice for getting the most from 2024 tech investments.

  • Commentary  

    Empathy remains critical in a tech-enabled insurance industry

    Jess Keeney |

    In 2024, empathy will drive insurance customer retention and operational efficiency.

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    Insurance agents can break down data and its opportunities with this easy framework...

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Resources

  • How to Manage Contact Compliance Without Compromising Outreach

    How to Manage Contact Compliance Without Compromising Outreach

    From gryphon.ai

    Empower your organization to excel in marketing outreach without compromising compliance. This guide offers a roadmap to implement a best-in-class contact compliance strategy so that your organization can continue successful marketing campaigns, ethically and legally.

    Download Resource ›

  • The Comprehensive Marketing Compliance Checklist for 2024

    The Comprehensive Marketing Compliance Checklist for 2024

    From gryphon.ai

    Is your organization protected against costly Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) violations and fines? This comprehensive checklist explores key compliance areas, offering insights to mitigate risks and protect your brand reputation in 2024.

    Download Resource ›

  • The Enterprise Call Experience in 2023: Insurance

    The Enterprise Call Experience in 2023: Insurance

    From TransUnion

    This report reveals the evolving landscape of insurance communication from 2023 and current trends. Explore insights on multichannel strategies, STIR/SHAKEN call authentication benefits and branded calling in order to enhance your customer experiences in 2024.

    Download Resource ›

  • The State of Customer Outreach: Top Ten Findings for Insurance

    The State of Customer Outreach: Top Ten Findings for Insurance

    From TransUnion

    Download this eBook and learn about challenges, goals and strategies for improving customer experience, revenue growth and operational efficiency. Discover the importance of integrating voice and digital channels, addressing low answer rates and leveraging technology for better customer contact. The study provides insights into insurers' priorities, key challenges and the role of technology solutions in achieving success.

    Download Resource ›

  • Commercial Property Preparedness: Bracing for Changing Risks

    Commercial Property Preparedness: Bracing for Changing Risks

    From OneShield

    Commercial insurers have faced many challenges in 2023 due to a record number of billion-dollar weather events, inflation and a tightening reinsurance market. The increasing focus on individual risk levels in the reinsurance market requires insurers to embrace new technology, data, and tools to improve loss ratios and customer satisfaction. This eBook explores solutions to navigate these challenges and enhance risk management capabilities.

    Download Resource ›

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