Artificial Intelligence

AI is not simply changing the work we do; it is changing the way we think while we do it.

Among customers who used AI to research insurance products or coverage, 37% said the information they received prompted them to change their policy.

For insureds using AI agents, the "human in the loop" becomes part of the risk conversation. (Part 2 of 2)

As insurers consider AI risk, it's useful to look at how advanced analytics evolved in insurance. (Part 1 of 2)

Why operational resilience — not catastrophe response — will define the next generation of insurers.

This role is emerging wherever carriers are redesigning workflows around human judgment supported by AI intelligence.