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Telematics technology can detect a crash, trigger communication with the driver, connect with emergency services, and contact insurers.
Over the next decade, property/casualty claims will see more transformation than any other area of the insurance business.
Auto insurers are struggling to transition claimants to digital claims reporting solutions, according to J.D. Power.
Social media intelligence provides carriers with a broader picture of claims issues.
Obtaining more data only helps insurers if they are able to translate it into actionable intelligence.
Insurers are now embracing and leveraging new innovations that offer customers the choice and speed they're looking for.
Here are five factors insurers should consider when moving toward a digital approach for claims and payments.
The best way for chatbots to help the insurance customer is by helping agents, brokers and claims specialists.
Insurance industry executives used Twitter to discuss how technology is changing the claims process.