Insurers trying to connect chatbots with consumers have run into issues. Insurers trying to connect chatbots with consumers have run into issues.

Chatbots enhanced with computational linguistics, machine learning, and other forms of artificial intelligence (AI) have the potential to transform human interaction with insurance. These technologies can be overwhelming to insurers, begging the question: Where to begin?

By starting with middle and back office operations, companies can reduce risk, enable a better chatbot strategy, and provide significant value by enhancing the human staff’s abilities.

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