Claims magazine, and RMS recently participatedin a Twitter chat (#PC360ClaimsTech) discussing the effect oftechnology on the insurance claims process. Insurance executivesfrom multiple companies shared their insights on what's working andhow it affects claims and communication with policyholders.

“Companies are looking to reduce costs by allowing customers toself-serve and use digital tools to inspect property without havingto send out an adjuster,” shared Kristin Marr, president ofValenAnalytics.

In addition, “many of the leading companies are leveragingdigitalization to improve processes, quality and outcomes,”according to Chris Tidball, vice president of sales and claimstransformation strategy for EXL Group.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]