InsurTech

Claims magazine, PropertyCasualty360.com and RMS recently participatedin a Twitter chat (#PC360ClaimsTech) discussing the effect oftechnology on the insurance claims process. Insurance executivesfrom multiple companies shared their insights on what's working andhow it affects claims and communication with policyholders.

“Companies are looking to reduce costs by allowing customers toself-serve and use digital tools to inspect property without havingto send out an adjuster,” shared Kristin Marr, president ofValenAnalytics.

In addition, “many of the leading companies are leveragingdigitalization to improve processes, quality and outcomes,”according to Chris Tidball, vice president of sales and claimstransformation strategy for EXL Group.

Continue Reading for Free

Register and gain access to:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]