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Digital claims processing. Some companies fear that an increased focus on digital technology will make communication with policyholders less personal and negatively impact their experience. (Photo: Shutterstock)

Insurance companies across industries are experiencing overwhelming shifts in their market, from disruptive innovation to changing consumer expectations. But even as leading companies explore the potential for digital technologies to streamline claims processes, some fear these advancements will depersonalize communications, negatively impacting policyholder experiences.

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