Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Claims industry to undergo transformation. Claims is a complex and sophisticated part of the insurance business, with high levels of expertise, extensive partner networks, and major usage of technology playing a major role.

Predicting that property & casualty claims will see more transformation than any other area of the insurance business may seem like a provocative statement, especially with all the attention on distribution and underwriting. After all, there are so many new entrants, new InsurTech startups, and new technology solutions aimed at disrupting or transforming distribution and underwriting that it may seem difficult to justify the statement that claims will transform even more.

To be sure, distribution, underwriting and other areas of insurance are undergoing transformation and may look quite different a decade from now, with significant variations by line, of course. However, keep in mind that claims is already a complex and sophisticated part of the business, with high levels of expertise, extensive partner networks, and major usage of technology. In addition, claims touch points are even more critical in today’s environment of heightened customer expectations and insurer focus on improving the customer experience.

Related:  Personalizing the future of auto Insurance

But back to the initial statement — let me provide some rationale for why I believe claims will be very, very different a decade down the road. No one can predict exactly what claims will look like in 10 years, but here is a view on what is likely to change significantly — in some cases radically:

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.