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An increase in large-scale events and policyholders' expectations to receive information in real-time could dictate wider adoption of insurtech.

New technologies could be used to improve the customer service experience when it comes to how quickly insurance claims are handled.

Low-touch experiences and higher car values are propelling consumer contentment regarding vehicle insurance claims.

Insurance providers navigating the pandemic must consider whether remote-only is the best way to manage their workforces and serve customers.

Discover where recovery opportunities are hiding and two strategies for extracting them.

In addition to tightening bonds with policyholders, customer-facing apps also bring benefits to other parts of the insurance business.

The value of the data most insurance companies have is hard to overstate.

Now more than ever, insurers must double down on customer experience and treat policyholders as people rather than a policy number.