The future of automated claims. The auto direct repair industry will see a significant change in how claims are processed. (Photo: megaflopp/Adobe Stock)

In 2021, we made bold predictions about the claims trends we expected to see by 2025. In monitoring these trends throughout the year, the predictions we made are on track and appear to be aligned with what we’re seeing in the industry. For 2022, we’re ready to build on last year’s predictions and focus on some specific areas that will impact insurance professionals’ daily work.

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