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Review the steps need to 'consumerize' the insurance customer experience for better direct-to-policyholder engagement.
Review the three key areas to consider when making technology investments.
Insurance providers navigating the pandemic must consider whether remote-only is the best way to manage their workforces and serve customers.
Completing entire processes in one place is the next stage in digitizing for insurance providers to meet today's consumer expectations.
Here are some of the most common reasons insurance companies fail to digitize completely — and how to address them.
Automating insurance sales processes can make inefficiencies a thing of the past with more digital and personalized services.
Insurers and their customers both pay the price for inefficient claims after a catastrophe.
"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.
Insurance providers may be losing funds during the claims process as a result of out-dated legacy platforms.
When tech works well on the front-end, brokers can maintain their market advantage even in the face of new competition.
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"uri": "/2022/01/19/why-lemonade-metromile-should-keep-you-up-at-night/", "title": "Why Lemonade & Metromile should keep you up at night", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "January 19, 2022", "timeToRead": "5 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2022/01/Lemonade-Article-202201190855.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Review the three key areas to consider when making technology investments.", "body": null }, { "uri": "/2021/09/30/remote-only-isnt-the-new-normal-change-is-the-new-normal/", "title": "Remote-only isn't the new normal — change is the new normal", "byline": "Zviki Ben Ishay", "kicker": "Best Practices", "prettyDate": "September 30, 2021", "timeToRead": "7 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/10/Team-Working-Remote.jpg-image620x372.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/best-practices/", "sectionName": "Best Practices" } ], "summary": "Insurance providers navigating the pandemic must consider whether remote-only is the best way to manage their workforces and serve customers.", "body": null }, { "uri": "/2021/06/29/digital-completion-means-learning-from-insurtechs/", "title": "Digital completion means learning from Insurtechs", "byline": "Zviki Ben Ishay", "kicker": "Expert Opinion", "prettyDate": "June 29, 2021", "timeToRead": "8 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/06/Insurtech-Shutterstock.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/expert-opinion/", "sectionName": "Expert Opinion" } ], "summary": "Completing entire processes in one place is the next stage in digitizing for insurance providers to meet today's consumer expectations.", "body": null }, { "uri": "/2021/04/07/dont-let-digitization-dread-drag-you-down/", "title": "Don't let digitization dread drag you down", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "April 07, 2021", "timeToRead": "7 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/04/Frustrated-businessman-A_stockphoto-Shuterstock.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Here are some of the most common reasons insurance companies fail to digitize completely — and how to address them.", "body": null }, { "uri": "/2021/02/16/5-key-ways-to-automate-insurance-sales-workflows/", "title": "5 key ways to automate insurance sales workflows", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "February 16, 2021", "timeToRead": "6 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/02/Tech-Automation-TierneyMJ-Shutterstock.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Automating insurance sales processes can make inefficiencies a thing of the past with more digital and personalized services.", "body": null }, { "uri": "/2020/12/01/how-to-expedite-claims-during-natural-disasters/", "title": "How to expedite claims during natural disasters", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "December 01, 2020", "timeToRead": "6 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/12/How-to-Expedite-Claims-During-Natural-Disasters.png", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Insurers and their customers both pay the price for inefficient claims after a catastrophe.", "body": null }, { "uri": "/2020/09/24/what-is-the-right-balance-of-digitization-and-human-touch/", "title": "What is the right balance of digitization and human touch?", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "September 24, 2020", "timeToRead": "6 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/09/Digital-handshake-Shutterstock.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "\"There is a time for everything: a time for human guidance and a time for digitization,\" says this contributor.", "body": null }, { "uri": "/2020/08/13/the-true-cost-of-a-non-digital-pc-claims-process/", "title": "The true cost of a non-digital P&C claims process", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "August 13, 2020", "timeToRead": "6 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/08/Piggy-bank-Shutterstock.jpg", "width": "620", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "Insurance providers may be losing funds during the claims process as a result of out-dated legacy platforms.", "body": null }, { "uri": "/2020/07/14/why-customer-facing-tech-is-now-key-for-insurance-brokers/", "title": "Why customer-facing tech is now key for insurance brokers", "byline": "Zviki Ben Ishay", "kicker": "Commentary", "prettyDate": "July 14, 2020", "timeToRead": "5 minute", "image": { "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/12/InsurTech-shutterstock_659393200-Falcon.jpg", "width": "616", "height": "372" }, "authors": [ { "webUrl": "/author/profile/zviki-ben-ishay/", "name": "Zviki Ben Ishay" } ], "kickerNode": [ { "uri": "/commentary/", "sectionName": "Commentary" } ], "summary": "When tech works well on the front-end, brokers can maintain their market advantage even in the face of new competition.", "body": null } ] } }
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