Insurance organizations can fuel countless process improvements by unifying internal data. (Rawpixel.com/Shutterstock) Insurance organizations can fuel countless process improvements by unifying internal data. (Rawpixel.com/Shutterstock)

Communication gaps aren’t unique to insurance companies. However, most insurance companies have critical communication gaps that prevent them from achieving their full potential. Without bridging these gaps, companies cannot deliver the best possible service to customers, operate with a minimum of risk, or maximize revenue.

Digital transformation can resolve this communication problem, but the insurance industry has been slow to adopt new technology. The good news is that technology that addresses these gaps can have enormous effects on both customer satisfaction and profitability.

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