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The role of insurtech in claims. There are numerous initiatives within many carriers to modernize their technology infrastructure and to speed up processing, and to leverage emerging technologies to assist with either greater data collection, analysis or both. (Photo: Shutterstock)

Extensive damage resulted from the Kentucky tornado that struck on December 10, 2021. Generally, tornadoes do not produce extensive catastrophe-type responses from the insurance industry because the extent of damage is limited to such a small location. However, in this instance, the supercell that created this tornado traveled nearly 600 miles from Arkansas to Ohio.

As we have seen in the last several years regarding the California wildfires, there was a problem with claims re-assignment to multiple, subsequent adjusters. California amended its Insurance Code so that if a carrier assigns more than two adjusters to work the same residential property claim within a six-month period resulting from a state of emergency, they are required to provide a primary point of contact that will oversee that file until the claim is closed or litigation is filed. Now Colorado has experienced a $1 billion wildfire as well.

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