Insurers want to enhance efficiency and ensure optimal recovery processes amid performance pressures.

In a challenging environment, insurers must think more broadly about their opportunities to drive performance.

Making incremental improvements doesn't qualify as transformative, but completely changing the engagement model does.

Technology can improve some common claims issues to expedite the evaluation and payment processes.

Each loss is unique but complex claims take time, planning, resources and patience to investigate and settle.

The collapse of the Champlain Towers South has raised numerous questions about construction, inspections and the factors contributing to its failure.

AI could provide another way to personalize insurance and provide cost savings for drivers.

An increase in large-scale events and policyholders' expectations to receive information in real-time could dictate wider adoption of insurtech.