Commentary

...and avoid the markets telling the value story for insurance.

The real driver isn't AI adoption, it's rising expectations for speed, availability and simplicity.

The tools underwriters rely on are evolving alongside the risks they evaluate.

Most insurance agencies lose opportunities long before an agent starts quoting, advising or servicing an account.

As with previous waves of automation, one principle remains unchanged: You can't automate a bad process.

Agentic AI moves insurance professionals from roles as execution engines to strategic pilots.