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Success lies in using the technology to augment, not replace, human involvement.

Trust in AI is transforming insurance, and consumers are demanding more.

How can insurers keep their customers happy and connected while creating a more streamlined experience?

How automating claims processes can ultimately improve customer satisfaction and give clients what they really want.

Striking a balance between tech tools and human skills will require more strategic thinking around claims operations.

Celent analyst Andrew Schwartz shares insights from a survey examining the industry's adoption of automated claims.

Making incremental improvements doesn't qualify as transformative, but completely changing the engagement model does.

Review the steps need to 'consumerize' the insurance customer experience for better direct-to-policyholder engagement.