{
  "author": {
    "name": "Jim Sorrells",
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    "articles": [
      {
        "uri": "/2022/05/24/insurance-decisioning-bridging-the-gap-between-automation-and-customer-experience/",
        "title": "Insurance decisioning: Bridging automation and customer experience",
        "byline": "Jim Sorrells",
        "kicker": "Commentary",
        "prettyDate": "May 24, 2022",
        "timeToRead": "6 minute",
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        "summary": "How can insurers keep their customers happy and connected while creating a more streamlined experience?",
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