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While consumers are willing to reveal personal data for lower rates, their social media details are off the table.

While trust in the insurance industry grew during the past year, a quarter of business leaders are still uncertain about what coverages they need.

By maintaining contact while not being intrusive, insurance companies can build tighter bonds with consumers.

Increasing demand for insurance, government regulations and growing competition are anticipated to spur future growth.

The bar continues to get higher for insurance customer digital expectations.

P&C insurers can avoid losing customers by using automation to provide personalized communication and streamlined results.

There are five 'fears' that keep even the most seasoned insurance CIOs on their toes. This column covers time and money.

Of insureds who recently filed a claim, nine in 10 feel that home insurance companies work to avoid paying claims "at least some of the time."