{
  "author": {
    "name": "Dawnyel Smink",
    "webUrl": "/author/profile/dawnyel-smink/",
    "description": "",
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    "articles": [
      {
        "uri": "/2021/06/02/five-ways-to-exceed-post-pandemic-customer-service-expectations/",
        "title": "Five ways to exceed post-pandemic customer service expectations",
        "byline": "Dawnyel Smink",
        "kicker": "Best Practices",
        "prettyDate": "June 02, 2021",
        "timeToRead": "4 minute",
        "image": {
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        "summary": "Enhancing insurance clients' experiences across conversations and transactions can create long-lasting relationships and increase loyalty.",
        "body": null
      }
    ]
  }
}