Thank you for sharing!

Your article was successfully shared with the contacts you provided.
A better customer experience should be the top priority for P&C insurance companies that are ready to push new digital capabilities forward. (Photo: Funtap/Adobe Stock)

Property and casualty (P&C) insurers are bracing for impact for a coming wave of new customer enrollments and policy changes as the pandemic recedes. We don’t know for sure when it will hit, but changes in property owner needs are already here. Property owners now have to take into account that there’s a housing boom, that businesses are reassessing liability, and that cars once used for long commutes may now only be used for leisure.

As restaurants and retail outlets reopen and companies determine their hybrid workplace formula, P&C customer needs will change again. Are you ready for this potential influx of new policies and change requests for existing policies? The best time to get ready is now, and the most effective strategy for streamlining processes while ensuring a personalized customer experience is to go digital.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.