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This year is a new book with 365 pages upon which to write the future. Perhaps the best place to start is with improving revenues in a challenging economy.

Artificial intelligence is providing insurers with new tools to identify, interview and hire new workers.

Embrace technology to build your business, increase your productivity and solidify your client relationships.

These fraudsters performed unneeded surgeries, sold black market drugs and stole millions from unsuspecting pregnant women.

The latest entrants into this dubious group performed unnecessary surgeries, committed murder and sold illegal drugs to unwitting patients.

Communications expert Erica Dhawan tells insurance and finance professionals to be 'tone deft' instead of tone deaf in business emails.

Huge multinationals dominate the list, which should serve as a cautionary tale for businesses of all sizes that no one is immune.

Now more than ever, insurers must double down on customer experience and treat policyholders as people rather than a policy number.