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For customers, both analog and digital channels are equally important when they are looking for insurance support.

In today's information economy, companies must take advantage of AI to identify relevant information in real-time.

Now more than ever, maintaining a tight feedback loop will be key (and the learnings relevant for years to come).

Insurance companies seeking to retain skilled workers would do well to take steps to ensure a more inclusive and inviting workplace.

The emerging roles of AI technologies for the insurance market are creating new opportunities for innovation.

The settlement also requires the company to make "public and internal statements" expressing its commitment to diverse hiring.

Digital system integration is what makes rapid information sharing possible in today's on-demand business world.

It's important for insurance companies to apply a rigorous approach to assessing whether an InsurTech startup is the right growth partner.