{
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    "articles": [
      {
        "uri": "/2020/05/26/making-a-dent-in-customer-claims-using-the-power-of-human-contact/",
        "title": "Making a dent in customer claims using the power of human contact",
        "byline": "Fara Haron",
        "kicker": "Commentary",
        "prettyDate": "May 26, 2020",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/05/customer-service.jpg",
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        "summary": "For customers, both analog and digital channels are equally important when they are looking for insurance support.",
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      {
        "uri": "/2019/08/26/3-tips-for-improving-the-relationships-with-your-customers/",
        "title": "3 tips for improving the relationships with your customers",
        "byline": "Fara Haron",
        "kicker": "Commentary",
        "prettyDate": "August 26, 2019",
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        "summary": "In the insurance industry, the insurer-customer relationship is particularly valuable when it comes to support and claims.",
        "body": null
      }
    ]
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}