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Increased emotional intelligence has a positive correlation with increased earnings potential.

Any businessperson has the ability to stir emotion and create real connections with their customers. Independent insurance agents are no different.

For many agents, the challenge isn't attracting new clients, it servicing their existing ones.

Chatbots are not a plug-and-play type of platform but must target specific needs within the customer-facing application suite.

Rate hikes taint results even though incumbent carriers hold their own against insurtechs when it comes to digital services.

Many homeowners are turning to private flood insurance as an alternative to challenges with the National Flood Insurance Program.

Empathy can be a powerful differentiator in the claims experience.

The results of a recent survey offer key insights into how insurers can keep pace with consumers' shifting expectations.