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Artificial intelligence offers the insurance industry exciting new services and solutions. The burgeoning technology also carries new risks.

Research

Study: AI illuminates insurer digitalization shortcomings

'If you aren't trying to figure out how you can make your customer-service applications better, faster and cheaper... you will be left behind.'

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Most often, insurance carrier IT departments are initiating modernization initiatives as opposed to top-level decisionmakers, according to Rackspace Technology. (treety/Adobe Stock) Most often, insurance carrier IT departments are initiating modernization initiatives as opposed to top-level decisionmakers, according to Rackspace Technology. (treety/Adobe Stock)

Artificial intelligence has been operating on some level for years, enhancing such online activities as shopping, banking and entertainment, for instance.

But the recent spotlight on generative AI tools illuminated insurance-modernization challenges, according to recent research commissioned by Rackspace Technology, a cloud technology services provider.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson

Executive Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to [email protected].

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