{
  "author": {
    "name": "Ian Exelbert",
    "webUrl": "/author/profile/ian-exelbert/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2023/04/20/5-stars-how-agents-can-level-up-their-customer-service/",
        "title": "5 Stars: How agents can level-up their customer service",
        "byline": "Ian Exelbert",
        "kicker": "Commentary",
        "prettyDate": "April 20, 2023",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2023/04/Five-star.jpg-image620x372.jpg",
          "width": "621",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/ian-exelbert/",
            "name": "Ian Exelbert"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
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        ],
        "summary": "Any businessperson has the ability to stir emotion and create real connections with their customers. Independent insurance agents are no different.",
        "body": null
      }
    ]
  }
}