InsurTech Center

The growing use of NLP chatbots in insurance

Insurance agencies and carriers using chatbots powered by Natural Language Processing (NLP) have an advantage.

By Colleen Wells | April 11, 2022 at 11:15 AM

A majority of consumers report that chatbots will actually change their impression of companies over the coming five years, due to the speed and ease with which chatbots allow them to communicate with a brand. (Photo: terovesalainen/Adobe Stock)

With the hyper-accelerated growth of digitization that arrived in the wake of the pandemic, consumer expectations have also changed radically. Countless industries are now forced to rethink the way they present themselves and their products.

The insurance industry is no exception.

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