Many agencies and carriers are stepping up investments in operational capabilities, primarily business process improvement and automation to meet challenges posed by new, disruptive distribution models.
The key variables driving overall commercial insurance customer satisfaction are broker expertise and insurer profitablity, according to the J.D. Power 2016 Large Commercial Insurance Study.
Millennials have surpassed generation X in the U.S. workforce. Heres some tips for the construction and insurance industries to bring the next generation of workers up to speed.