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Claims management is an inherently collaborative activity. Here, we discuss three logical entry points for implementing technology to support adjusters and the entire organization.

Effective listeners differentiate between words and people, as the latter bring meaning to the former. The communication of the message is just as critical as the receipt of the message.

What makes an all-star team? No single, scientific formula has been developed to gauge the quality of an IT leader. However, after getting to know the seven members of Tech Decision's first all-star s

Travelers replaces Citicorp.

By now, I've become pretty much inured to the shameless product placements in TV shows paid for by advertisers desperate to get the attention of consumers ...

The Travelers will replace its one-time parent Citigroup Inc. in representing the financial services sector on the Dow Jones Industrial Average, it was announced today.

Any firm targeting high-tech companies as a critical niche must not only talk the talk but walk the walk with prospects and clients, or risk losing accounts to more cutting-edge service providers.

It would be easy to begin with a couple of scare stories about companies losing thousands of customer records to hackers, phishers stealing millions of dollars, and fraudsters making lives miserable f