Thank you for sharing!

Your article was successfully shared with the contacts you provided.

To listen can be defined as ”to make an effort to hear something or to pay attention or heed what is being said.” A seemingly ubiquitous complaint across the insurance industry is that of management concerned by staff that fails to listen, follow procedures, pay attention, or heed instructions. 

If this is something you have ever experienced, then rest assured that you are not alone. It has happened to anyone who has ever managed, taught, led, or mentored in any industry, coached a sports team, or raised a family. Ever wonder why it is happening in claims organizations where state statutes, civil law, and procedure manuals should provide sufficient guidance?

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.