While the ability to boost sales, efficiency and productivity by leveraging technology is a must for all independent agencies these days, any firm targeting high-tech companies as a critical niche must not only talk the talk but walk the walk with prospects and clients, or risk losing accounts to more cutting-edge service providers.
That's one reason why AH&T Insurance retrofitted their historic headquarters building in Leesburg, Va., to better position their 88-year-old agency for life in the technological fast lane, while developing value-added customer service tools as well.
AH&T's comprehensive five-year campaign to bring the agency's tech infrastructure up to speed helped earn the firm this year's "Champion" designation in the "2009 NU Agency Technology Achievement Award" program, run in partnership with the ACORD LOMA Insurance Systems Forum, taking place in Orlando this week.
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