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The Innovation Group announces that following an extensive business assessment, the company is relocating call center operations, which primarily provide first notice of loss service, from Springfield, Mass. to Chicago.

Think of the empathic connection as the difference between what the claimant says and what he or she means. This is especially crucial in enhancing customer satisfaction at FNOL and beyond..

Ten percent of the incurred losses and loss adjustment expenses each year in the property & casualty insurance industry are due to insurance fraud.

Ten percent of the incurred losses and loss adjustment expenses each year in the property & casualty insurance industry are due to insurance fraud.

Thirty-one percent of P&C insurers expect to make investments to add, replace or enhance their agent/broker portals this year. See the top five agent portal capabilities that insurers plan to add.

Thirty-one percent of P&C insurers expect to make investments to add, replace or enhance their agent/broker portals this year. See the top five agent portal capabilities that insurers plan to add.

A new survey by Novarica finds capability levels around claims systems and processes vary widely between companies with potential impacts to loss results.

A new survey by Novarica finds capability levels around claims systems and processes vary widely between companies with potential impacts to loss results.