The Innovation Group announces that following an extensive business assessment, the company is relocating call center operations, which primarily provide first notice of loss (FNOL) service, from Springfield, Mass. to Chicago.

Recent trends in CAT events, including Hurricane Irene and Hurricane Sandy, have highlighted the dangers of locating business critical operations in disaster prone areas when an immediate response must be guaranteed. Therefore, Innovation Group has made the difficult decision to relocate primary call center operations to be nearer to the company's North America headquarters in Rolling Meadows, Ill. This move is intended to help ensure continued top-quality service on a 24/7/365 basis for all Innovation Group customers.

"We regret this relocation will cause a loss of jobs within our team in Springfield," says Lewis Miller, Innovation Group's North America CFO and acting CEO for the company's business process services. "We will be working to support the impacted employees during the coming months to help as many individuals as possible to secure another employment opportunity. All options are being considered, including the relocation of some employees to the new facility should the situation be mutually beneficial."

This relocation will provide Innovation Group customers the following benefits going forward:

Enhanced business redundancy capabilities;
Operational efficiencies between all call center operations and headquarter facilities due to increased geographic proximity; and
Enhanced ability to innovate and deliver new products with a more centralized, end-to-end claims operation.

As a business process services provider to the property & casualty insurance industry, Innovation Group has always worked to demonstrate a strong commitment to first-class claims administration and services for customers. This commitment was the primary factor that led to this decision which Innovation Group hopes will ensure continuity of services for the company's insurance carrier customers and their customers, when such service is needed most.

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