Thank you for sharing!

Your article was successfully shared with the contacts you provided.

From how we connect to how we do business, technology is—and has been—changing the world in which we live. With this disruption comes innovation, and the wealth of tools related to social media, mobile technology, and predictive analytics is staggering.

While technology offers many opportunities and potential benefits to P&C insurers, it also poses challenges, especially for claims organizations. In this new era of visibility, the claims process is under intense public scrutiny and must be constantly re-evaluated and optimized. Recent disasters such as Hurricane Sandy illustrate this and seemingly solidify insurers’ place under the microscope.

The reality is that customer expectations have also perhaps never been higher. Customer satisfaction will continue to be a key differentiator in a highly competitive market, and insurers seeking to attract and retain customers will need to streamline their claims operations in every way imaginable.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.