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Fraud may cost the P&C insurance industry $80 billion annually by 2015. To disarm increasingly ambitious fraudsters, insurers must harness the sophisticated tech tools at their fingertips.

J.D. Power finds homeowners affected by Sandy aren't exactly thrilled with their claims experience. Are more severe claims involving exterior damages mostly to blame for the dip in customer satisfaction?

J.D. Power finds homeowners affected by Sandy aren't exactly thrilled with their claims experience. Are more severe claims involving exterior damages mostly to blame for the dip in customer satisfaction?

Insurance solutions developer ISCS, announces that version 3.0.6 of the companys SurePower Innovation suite is now available with new document management functionality.

Insurance solutions developer ISCS, announces that version 3.0.6 of the companys SurePower Innovation suite is now available with new document management functionality.

Taking a cue from football, August is a great time for organizations to revamp the playbooks for another winning season.

Think of the empathic connection as the difference between what the claimant says and what he or she means. This is especially crucial in enhancing customer satisfaction at FNOL and beyond.

Without the right core claims systems, European and U.S. insurers will remain a step behind fraudsters and the competition.