Outsourcing has been a part of the insurance industry for about a decade. When people in claims hear the word it conjures up images of overseas call centers and image scanning. Several companies have experimented with the outsourcing of simple claims handling as well, but the most common use seems to be assigning tasks to a call center with lower-cost employees. However, there are some key claims tasks that are being outsourced to new channels. These are aimed at reducing costs and increasing customer satisfaction, which have always been primary goals of outsourcing. Below are two examples of this new application.

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