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In such an eventful year, with dozens of compelling stories as strong contenders, determining the Top 10 of 2011 was no easy task. But, after a lot of laborand internal debatewe feel the final list weve put together successfully captures the essential news of the past 12 months.

Mobile apps from indie agents. Real-time processingnot only of personal-lines business, but also of midsize commercial accounts. Social media as a marketing essential. Cloud computing. The past 12 months saw a number of game-changing tech trends that are rapidly altering how agents and brokers do business.

From Facebook to Skype, agents are adding new tech to their management toolboxes. Read about the latest agency tech tools.

Vertafore, a provider of software and services to the insurance industry, announced the availability of AMS360 version 5.0, the latest version of the company's agency management system.

Deep experience in the insurance industry helped NxTech founders, Thad Bauer and Bill Tedrick, develop a suite of connectivity products that has earned rave reviews from customers.

AS THE market becomes softer and margins are stretched thinner, it's more important than ever for agents and brokers to make wise use of technology. Vendors, aware of clients' need to operate more efficiently and effectively, continuously

Providers expect to offer additional functions to help maximize producer efficiency

Contact Management Need Drives Switch In Agency Management SystemsThere are times when waiting for technologys advancements can be an independent agencys best strategy. One case ...