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Insurance carriers have adopted a strategy of "inspired frugality" in relation to their spending on security, according to Forrester senior analyst Ellen Carney.

Regardless of how insurance carriers reach customers--whether it's as a direct writer or through the independent agent channel--the one thing all insurers have in common is a passion for customer retention.

The cowboys of the Old West lived by such homespun advice as, "Don't squat with your spurs on." Hard to argue with that one.

For some it's a battle, for others it's a complement. The direction of personal lines insurance is a source of continuing debate as insurers define and hone their channel strategies between agent-based sales and direct to the consumer.

The biggest challenge we face with developing customer-facing technology solutions that meet customer expectations is the variety of rapidly evolving options available in the personal technology space.

While property and casualty insurers are not always known for being on the cutting-edge when it comes to technology, a number of carriers have already taken the plunge into the rapidly developing mobile device arena.

A survey of U.S. consumer experience with a variety of professions finds they rate their interactions with independent insurance agents as less than enjoyable.

To paraphrase the late, great Rodney Dangerfield, independent insurance agents don't get no respect.It's bad enough that a recent career survey ranked your profession below ...