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Forrester Research forecasts four trends insurers should watch in 2021.
Insurance forms, documents and supplemental materials won't be going away anytime soon.
Digital insurance initiatives attract and convert leads, enable client renewals, and support organizational efficiency.
Digital product launches are a moment-in-time opportunity to prove to customers that you can weather transition.
By only approaching consent management scientifically, insurers are only doing the bare minimum to comply with these regulations.
Here are a few ways insurance providers can create a more meaningful experience for both potential and current customers.
A lack of skilled professionals detecting fraud is a challenge for employers, according to TransUnion and Forrester Consulting.
Despite insurance industry hand-wringing over potential job loss, emerging technologies will only make agents' jobs easier.
The world's biggest chipmakers and software companies are coming to grips with a vulnerability that leaves billions of devices susceptible to hacking.
Technology has transformed the way businesses serve their customers, and insurance is no exception.