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Mutual insurers have a highly successful history in the United States and enjoy a loyal following among their clients, who like the personal service and value they are able to provide.

More independent agencies are taking advantage of advances in technology, including improved agency management systems, social media marketing methods and real-time capabilities, according to American Agent & Brokers' 2010 reader agency automation survey.

We recently launched its Facebook business fan page. As part of our launch, we're letting the lid off our exclusive interview with Darryl Willis, claim manager for BP.

Claims Magazine has unveiled its interview with Darryl Willis, British Petroleum's claim manager, exclusively on the publication's new Facebook fan page.

There is no substitute for being at the show in person, but for those who couldn't attend -- or for those looking to review the material again -- we have provided our speakers' presentations online.

Leverage relationships on the Web and cut through the clutter is by using vigilance and energy.

Claims Magazine is twittering every day about breaking news and timely topics -- not to mention keeping readers up to date on what's being posted on claimsmag.com.

In a market where growth seems elusive, the leader of Connecticut's newest managing general agency believes his startup could bind $10 million of new business by year's end.