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Satisfaction is difficult to guarantee, particularly when property/casualty insurers deal with claimants, but both Jonathon Young and Peter McMurtrie focus on doing just that for Harleysville Insurance and Grange Insurance, respectively.

The two chief claims officers agreed to answer a series of questions on a variety of topics ranging from the state of their claims administration systems to how their claims personnel best deal with claimants and independent agents.

Young is senior vice president and chief claims officer for Harleysville and is new to the insurance industry. He joined Harleysville in 2009 after a career spent as an attorney.

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